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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed September 24, 2010

We stayed at this hotel for one night as we were flying from Gatwick the next morning, The hotel is very conveniently situated as you can acess it form the airport terminal. we checked in very quickly ( the staff are very friendly and helpfull ) and went to our room,The room was very clean, the room was nicely furnished with a large comfortable double bed, an electronic safe, tea and coffee making facilities with freh milk in the fridge.
The bathroom has a huge bath with a shower over it, complimentary toiletries are provided.
There is and alarm service on the telephone if you need a wake up call.
The only negative point is the price of the food in the restaraunt £16.40 for an all day breakfast so I would suggest you eat inside the airport as there is plenty of cheaper options in the food village there.

  • Stayed: September 2010, traveled as a couple
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Thank tolvern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour Tolvern,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

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7,275 - 7,281 of 8,002 reviews

Reviewed September 22, 2010

Good hotel, with just a walk through a short tunnel bringing you straight into the north terminal makes this a favourable option before an early morning flight. The option of 8 days parking right there without having to catch a shuttle bus has made this my prefered option for my last 4 trips away.

  • Stayed: September 2010, traveled as a couple
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Thank NPP62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour NPP62,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2010

This was our 2nd stay at the Sofitel and once again we were very impressed with the fast, efficient, service at reception. Our room was bright and modern and we enjoyed another night's rest in the comfortable bed which again had a luxury mattress topper and pillows.

Our only disappointment was the food in Le Cafe. We discovered the menu was the same as on our last visit and weren't impressed. I note another reviewer recommends booking one of the other restaurants.

We would use Sofitel again for all all the positive aspects and close location to the North Terminal but would consider dining elsewhere.

  • Stayed: September 2010, traveled as a couple
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Thank SauvignonBlanc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour SauvignonBlanc,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

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Reviewed September 22, 2010

The Standard Room had an extremely comfortable queen size bed and was tastefully decorated. The bathroom was more than adequate and clean. We had arrived at Heathrow very early from Los Angeles and were understandably very tired by the time we got to Gatwick. However, when we returned from breakfast, our room was ready, something we really appreciated. The great thing about this hotel is that it is located at North Terminal, a short walk away through the connecting tunnel. My husband's flight to Poland the next morning was from South Terminal but was quick and easy to reach by the monorail service which departed from just outside the hotel. The server in the Coffee Shop was particularly helpful and friendly.

  • Stayed: September 2010, traveled as a couple
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Thank Zaiga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour Zaiga,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2010

Typical international chain - does exactly what it says on the tin - very comfortable and with the utmost convenience for the terminals. I thought drink prices were not too bad either but if you want something in hotel better than school meal type fare make sure you book in advance for the Brasserie or the Oriental. The food in Le Cafe is dire.

  • Stayed: September 2010, traveled as a couple
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Thank teepees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour Teepees,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2010

We stayed here before an early morning flight from the north terminal. We had booked it on a room only basis. Checkin was chaos but moved quickly. We were checked in swiftly. We asked about computer access to checkin for our flight and print boarding passes. It was very expensive and on PCs which badly needed updating. We also found our mobile phones had terrible reception throughout the hotel.
The room was nice for a standard room and we were given a nice view of the runway.
The bed as others have mentioned is extremely comfortable. However a couple of issues with the room:
1) No free wifi, 3pounds for 30 mins complete rip off. This should be free as standard is most upscale properties.
2) The TV was an old tv and kept turning itself off. Was very annoying when we decided to watch some tv but put up with it. Again all rooms should have LCD tvs which is more the norm again in upscale properties like this.

We had food in the north terminal in the evening. We did the express checkout which was excellent. We had breakfast in the north terminal.
I would probably stay there again if I got a good rate. Was impressed with the bed but rooms need more modern (working) applicances.

  • Stayed: September 2010, traveled as a couple
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Thank Conorq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour Conorq,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2010

I was really disappointed staying at the Sofitel London Gatwick, the bathroom was not really clean, and there was not even bottled water in the room. The interior reminded me on a standard Novotel room, but certainly not that I checked into a five star hotel, and paid the appropriate price for it. I stayed a few weeks ago at the Sofitel Marseille which was miles better then the one in Gatwick.

  • Stayed: September 2010, traveled on business
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1  Thank MarcAroma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour StefMarc,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Gatwick

Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range: $130 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel

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