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“great night sleep”

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Bangor.N Ireland
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“great night sleep”
5 of 5 bubbles Reviewed June 11, 2014

This is the 3rd time of staying here and it is the perfect stop over when flying out of the north terminal.Checking in and out was very efficient and quick.I emailed the hotel beforehand to request a room away from lifts and mono rail which they acknowledged, so we had a great nights sleep in a super comfy bed.Will definitely stay again.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gilly9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, October 22, 2016
Bonjour Gilly9,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,279 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,262)
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English first
Maidstone, United Kingdom
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed June 11, 2014

We always stay here before we fly off on holiday. The staff at reception are always welcoming and endlessly polite and helpful.
The rooms are very smart, clean and well presented, good size bathroom with good toiletries.
We always eat in the Brasserie and the service and food there is second to none - lots of choices and an excellent wine list.
Bar staff are courteous and attentive.
The whole ambience of this hotel makes it a perfect start to a holiday for us and because we are also able to park on site for the duration of our holiday our car is easy to access on our return.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank veebeedee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, October 22, 2016
Bonjour Veebeedee,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed June 10, 2014

We stayed here before and after our trip.
The location is great especially after a long flight and very welcoming. Reception staff are lovely and helpful.
We didn't use any of the restaurant facilities but other members in our group would certainly recommend the Chinese restaurant.
The only gripe we had was how hot the rooms were. Both rooms we had were soooooo hot, the air conditioning was quite ineffectual.
But all in all a great place to start and end your trip :)

  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindsay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, June 11, 2014
Dear Lindsay J,

Thank you for taking the time to post your feedback regarding your most recent stay at the Sofitel London Gatwick.

I was delighted to hear that you found the location of the hotel convenient and the other members of your party were satisfied with their meal in our Gatwick Oriental restaurant.

I was very disappointed to learn of the difficulties you experienced regarding the temperature in your room. We do have a Duty Manager available throughout the day and night and had they been aware of your concerns, could have rectified them for you. I do apologise for the inconvenience caused.

I hope that we have the pleasure of welcoming you back to the Sofitel London Gatwick very soon.

Kind regards,

James Berry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cartagena, Spain
Level Contributor
77 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed June 10, 2014

Sofitel Gatwick is a perfect stopover if you want to be at Gatwick Airport, we used Sofitel for the second time as we were a little disappointed with alternative hotels close to the terminal. Sofitel is a little more expensive than some but it is worth the extra the rooms are luxurious and you do have the feel of a proper quality hotel. The breakfast is excellent real quality and great value for money when you see what you can have, take your time and really enjoy it.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, October 22, 2016
Bonjour David R,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wilts
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed June 10, 2014

Great pre flight hotel, it's spotless, good toiletries, excellent comfy bed and pillows ,tea and coffee making facilities in the room, good choice of restaurants, Reasonably priced and is linked to the terminal by a tunnel.
Only negative, had to place a towel on the floor infront of the door, the draught kept making the door bang,
Tip;
If leaving your car, remember to return on same level as the road!!

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WiltsSonia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, October 22, 2016
Bonjour WiltsSonia,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 bubbles Reviewed June 9, 2014

We had a fairly early flight leaving Gatwick so to avoid any worry of delays on the M25 we decided to travel down the day before at leisure.We pre-booked online, arranging parking for 11 nights and even pre-ordering our evening meal so easy! On arrival the lift had broken down so had to carry our cases-not so good.
The staff were very smart and very efficient-couldn't ask for more. The reception/atrium area looked really quite classy-very spacious. The room, 758, was more than adequate-no complaints. Had pre dinner drinks in the Kua Bar which was very relaxing then a pleasant dinner. Next morning a hearty 'help yourself' fry-up and check out. Now the best bit, a 5 minute walk form the hotel to the terminal via an adjoining passageway-brilliant.
On returning, the helpful smiling member of staff at the vehicle check-in had been replaced by an unsmiling not too helpful member of staff-well it was 2am!
Overall, a really good experience.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeff070
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, June 11, 2014
Dear Jeff070,

Thank you for taking the time to post your comments regarding your most recent visit to the Sofitel London Gatwick.

I do apologise that at the time of your arrival our car park lift was out of order. You will be pleased to learn that we have now got this back up and running. I do apologise for the inconvenience caused. In regards to your comments concerning the member of staff upon your return from your holiday, I am very sorry. I have passed these comments to the relevant department manager, to ensure that a similar occurrence does not happen again.

I do hope that we have the pleasure of welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

James Berry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed June 9, 2014

We stayed in the Sofitel before our summer holiday to Mexico. We booked through holiday extras, and booked car parking with another company for the duration. The hotel was nice enough, and staff were friendly. Our room was very crowded, we had a double room where a pull up bed had been put up directly next to us, and that was pretty much all of the floor space gone. We had a great view of the planes taxiing and taking off etc. but the room was well insulated and not too noisy. We ordered a two course evening meal in advance from holiday extras which was okay. The food was very average, and we weren't overwhelmed by the menu options. The kids meal was a rip off, the money we paid for our daughter to eat came to more than the value of three courses on the menu, I don't know whether this is the hotel or Holiday Extras, we didn't look into it in the end as we had a plane to catch. The bar and lounge areas are comfortable enough, and drinks are fairly reasonable. This is not a smoking friendly hotel, and there is quite a trek from the room, or even bar area thee outside smoking area. All in all a nice stop before travelling, but nothing special.

  • Stayed May 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Faye B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this review, October 22, 2016
Bonjour Faye B,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel

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