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“OK for a nights stay before flying”

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed April 11, 2014

Stayed with my wife for just 1 night before flying early the next day. Quick check in and room whilst not luxurious was OK and the bed comfortable. Not cheap, but this in an on-airport hotel so it was never going to be cheap. Great for quick access tot he North Terminal

  • Stayed: March 2014, traveled as a couple
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2  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded April 12, 2014

Thank you for taking the time to post your feedback regarding your most recent visit to our hotel.

I was delighted to hear that you had a comfortable stay and found the location of the hotel convenient to catch your early morning flight from Gatwick Airport’s North Terminal.

If you happen to have any special requests or queries regarding your future stay then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,608 - 4,614 of 8,196 reviews

Reviewed April 11, 2014

We just wanted a comfortable night close to the airport but the Sofitel offers much more than that. Elegant rooms, delightful, welcoming staff and plenty of choice for food. Book ahead for the Brasserie.

  • Stayed: April 2014, traveled with friends
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Review collected in partnership with Sofitel.com
Thank Lucy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded April 12, 2014

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had a comfortable stay and you could relax in our La Brasserie Restaurant. I will of course pass your kind comments onto our ambassadors as I am sure that this will encourage them to keep up the hard work.

If you happen to have any queries or special requests regarding your future stay then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2014

We had a night (or part of a night) at the Sofitel on our way back from holiday recently. The room was lovely, very comfy bed and pillows and good flat screen TV. Had tea and coffee making facilities and a very nice bathroom with bath and over bath shower. Lovely fluffy towels and nice shower gel, shampoo etc.
The hotel is very conveniently situated just across a walkway from the North terminal. We didn't eat breakfast there (£17 a head) but just walked across the walkway and into Joe's Kitchen in the terminal, before security.
We parked at the hotel for our 15 day holiday and the system works like a dream. When we arrived at the beginning of our holiday we parked in the hotel's multi-story car-park, remembered the bay number and walked round to the front of the hotel (2 mins). We left our key there and were given a receipt. When we were ready to go we went down-stairs in the hotel lift to the car-park desk, retrieved the key, walked round to the car-park and drove away. Very easy.
The hotel is not cheap but we thought it worth the money for the convenience. We were very glad we had as our flight was 2 hours late, arriving after 2am rather than midnight. We were so pleased we didn't have to wait for a shuttle to take us to our hotel/car park.

  • Stayed: March 2014, traveled with family
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Thank TravelfanaticsUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded April 12, 2014

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had an enjoyable stay and was satisfied with the park and fly packages that we have on offer.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2014

This Hotel has recently undergone a grand refit (of its reception area)
The Rooms are ...compact...The Luxury rooms are also compact.
They have no walk in showers in luxury rooms, even the Suites have a bog standard bathroom (small) with a shower above the bath, the rooms are pretty tired...the tables and carpets are worn out in the Luxury Club Rooms on 8th Floor.
The Club Lounge is quite nice, however one long standing staff member, a gentleman who has been there for several years, does not appear to like guests in his Club Lounge, he is most grumpy and unhelpful...I have garnished this information during several years of repeat stays...he doesnt get any better.
The Oriental restaurant is quite good, although I wish they would NOT serve frozen prepackaged deserts.
Lounge bars are good. Brasserie should be avoided for any meal.
Great views of airport IF you have a high floor and right location.
Easy to get to Airport.

  • Stayed: January 2014, traveled with family
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1  Thank W0rldTraveller58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded April 11, 2014

Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was disappointed to hear of the difficulties you experienced in our Club Lounge. I have passed your comments onto our Food and Beverage Manager, who will be addressing your feedback with additional retraining. I do apologise for the inconvenience caused.
I was also disappointed to hear that you were not satisfied with the standard of your room and have passed this onto our Maintenance team to investigate.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

I hope that your experience has not deterred you from staying with us again and we hope to welcome you back to the Sofitel London Gatwick in the future.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 10, 2014

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Sofitel.com
Thank martin2417
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded April 11, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed April 10, 2014

Having stayed in the Sofitel at terminal 5 Heathrow we booked for the Sofitel at North Terminal, Gatwick.....and we certainly not disappointed. The ease and convenience is certainly a bonus,
added to this is the truly superb service, and the excellent and comfortable bed. We had a wonderful sleep, an excellent breakfast followed by a short walk, under cover to the airport.
Our return flight was late 1.30 am ! but the process of picking up the car was made easy, and then we were on our way home.
Thank you Sofitel we will back in 2015, and returning to Heathrow Sofitel in September.

  • Stayed: April 2014, traveled as a couple
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2  Thank avoca70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded April 11, 2014

Thank you for taking the time to post your feedback regarding your most recent visit to our hotel.

I was delighted to hear that you had an enjoyable stay and found the location of the hotel convenient to catch your early morning flight from Gatwick Airport’s North Terminal.

If you happen to have any special requests or queries regarding a future stay then please contact our Guest Relations team on guestrelations@sofitelgatwick.com and they will be happy to assist you.

We look forward to welcoming you back in 2015!

Sincerely,

Graham Hawksworth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2014

  • Stayed: March 2014, traveled with family
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Review collected in partnership with Accorhotels.com
Thank marm71
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded April 11, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel London Gatwick

Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range: $125 - $200 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel

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