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“Great location”

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Devon
Level Contributor
273 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
“Great location”
Reviewed February 24, 2014

Absolute ideal location for our early flight from the north terminal - just a 2 minute stroll to check in. Excellent room and very comfy bed. Only downside was the very expensive drinks in the bar, with a "captive audience" they can charged shy high prices (excuse the pun).

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lord_Brett_Sinclair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, February 25, 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted that you had an enjoyable stay and found the location of the hotel convenient to catch your early morning flight.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,253 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,258)
Date | Rating
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English first
Edinburgh, United Kingdom
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 23, 2014

We spent a night in this hotel after our flight was cancelled It is a very comfortable hotel room with the best beds every and room service was great and very fast All the staff were helpful and efficient

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, February 24, 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had a comfortable stay and you were happy with the service you received from our ambassadors.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Altea, Comunidad Valenciana, Spain
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed February 23, 2014

We stayed here for a night as we had an early morning flight. We arrived very early, about 10 am off a 12 hour flight and were given a room right away at no extra charge. The staff were very helpful with our luggage.
We ate at the Asian restaurant. It was excellent and good value for an airport location.
Check out the following morning at 5,30 am took about 2 minutes and we were in the airport within 5 minutes.
Apart from the proximity to the airport it is also an excellent hotel in general.

Room Tip: Ask the concierge for help with luggage etc. They are very helpful.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alison B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, February 24, 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had an enjoyable stay and you found the hotels location convenient to catch your early morning flight.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheltenham, United Kingdom
Level Contributor
79 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed February 23, 2014

I have stayed at this hotel several times and always enjoyed it. On this visit I decided to pay the supplement and stay on the Club Floor. This means you are on the top floor overlooking the runway. It also entitles you access to the club lounge on this floor. It has an excellent choice of snacks and free drinks in a nice cosy atmosphere. If your wife drinks as much Gin as mine does this will cover the extra charge! There is also a complimentary continental breakfast which is ideal before travelling.
We also had a superb meal in the Oriental restaurant, I would advise anyone to book a table here before arrival as it does get very busy.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Axecroft
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, February 24, 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had an enjoyable stay and were able to relax in our Club Sofitel lounge the evening before your flight.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be able to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 22, 2014

Sofitel is a tip top hotel if you find yourself at Gatwick Airport. From the covered walkway to the spacious rooms, superb beds & pillows, as well as a splendid breakfast - it's worth every penny. Comfortable, and convenient - makes for a perfect start and/or conclusion to any holiday or business trip. It is so easy to check in, and to check out for an early flight departure.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank courtyardcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, February 24, 2014
Thank you for taking the time to post your comments regarding your most recent stay at our hotel.

I was delighted that you had an enjoyable stay and were able to relax before your early morning flight.

If you happen to have any special requests or queries regarding a future stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cobham
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 21, 2014

Perfect nights stay before our holiday, very friendly, amazing thia food and lovely wine.... fascinating design and views from rooms... forgot about the Leisure Facilities .. will remember to bring my stuff to use them, next time, it was all packed in our main luggage... thank you for making the start and finish to our holiday perfect...

Room Tip: the views from the rooms are all the same so any room will do , just get close to the lift the place...
See more room tips
  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leather_bottle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, February 22, 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you experienced a pleasant stay and enjoyed your dinner.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level Contributor
719 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 256 helpful votes
Reviewed February 20, 2014

This was our first stay at the Sofitel and it was excellent for the one night stay. We used the park and fly option which represents good value for money (but please Sofitel don't increase your prices!). It got our trip off to a great start. The check in and (very early) check out were swift and efficient. The Atrium is large and airy with a number of bars and restaurants. We were advised that these areas were going to be very busy later and to make a reservation soon if we were going to eat in. We decided not to and went to M&S at the airport for seafood and champagne (picnic style).
Our room was 688 and had a huge "picture" window facing the runway/airport. It had a window ledge wide enough to sit on and read, looking out at the comings and goings on the runway. Despite my initial reservations on entering the room about noise I was very pleasantly surprised and pleased we could not hear anything! The bed was comfortable. Bottled water was included on the hospitality tray which had a selection of teas and coffees.
Good sized bathrooms and large soft towels. My only issue was the hairdryer which was on a curly cable in the drawer and restricts movement. Why can't it be a "free" hairdryer with a long cable? Anyway, it is what it is and at least it was powerful.
The staff were friendly and efficient. I did like being recognised on our return by Manuel (a porter/concierge) who smiled and said "welcome back".
There is direct access via a tunnel to the airport.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wendy119186363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, February 21, 2014
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had an enjoyable stay and were able to relax before your early morning flight.

If you happen to have any special requests or queries prior to your nest stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel

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