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“good nights stay” 5 of 5 bubbles
Review of Sofitel London Gatwick

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“good nights stay”
5 of 5 bubbles Reviewed November 27, 2013

Stayed prior to an early morning flight. The room was as described. Clean, well presented and a very comfortable bed!

Booked as a deal with parking, best decision made - theres a parking bay beside the hotel where you hand your car over. Quick check in and key drop in the morning.

Would book again.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank iandrea2831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 28, 2013
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was very happy to hear that you had a relaxing stay in the hotel and found our park and fly package convenient for your early morning flight.

If you happen to have any special requests or queries regarding a future stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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7,115 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Turku
Level Contributor
74 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 27, 2013

Very conveniently located hotel with a reasonable price level. Hotel had quite few options for business/casual dinner so there wasn't any need to leave the hotel for a bite. Also the lobby bar was cosy and had a good selection of choices. Room was pretty ok - a definite minus was lack of minibar (well, there was one but it was empty). Finally, checkout was speedy (similar to check-in ) and obviously it was very easy to get to the south terminal since the shuttle was just a short walk away from the hotel.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jussi T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 28, 2013
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had an enjoyable stay and you were able to relax in our bars and restaurant before your early morning flight. The bedrooms are equipped with a fridge, branded ‘My Fridge’, which can be stocked as you require or just used for your own purposes. The only fridges which are stocked are those on our Luxury floor.

If you happen to have any special requests or queries regarding a future stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick in the future.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed November 27, 2013

On a recent intercontinental trip I had to stay overnight in London and continue on BA from LGW.

Since the Sofitel London Gatwick is immediately adjacent to the LGW North Terminal. I chose to spend a night in transit there.

The hotel is nice, modern, clean and the staff is very friendly. The beds are wonderful and I slept very well for half a night until my jet-lag caught up with me.

I will surely come back to stay there on my next intercontinental trip, and I can only recommend the hotel to anybody who has to stay overnight in transit or who has an early flight out of LGW.

  • Stayed November 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Ambull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 28, 2013
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had a comfortable stay and found the location of the hotel convenient to catch your connecting flight in the morning.

If you happen to have any special requests or queries regarding a future stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
1 review
5 of 5 bubbles Reviewed November 27, 2013

The hotel is perfectly located to walk off the plane and go to bed. Pre booking early means you can get reasonable rates for this overnight stay. Only used stay for overnight sleep, so cannot comment on other facilities.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Barbara581
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 28, 2013
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted you had an enjoyable stay and were able to relax before your early morning flight.

If you happen to have any special requests or queries regarding your most recent stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gloucester, United Kingdom
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed November 26, 2013

I recently stayed at the Sofitel after booking a valet park and stay with Holiday Extras.
The Sofitel is easy to find and well sign posted at the North Terminal. You are able to pull up outside in the parking lane and off load your cases and are met by the Maple Manor driver.
Check in was very quick and efficient along with pleasant well trained desk staff.
On reception level to the left of the Escalator is the walkway to North Terminal if departing you can use the lift at the end of the tunnel to take you up one level to departures, and only takes a few minutes .
The room was clean and comfortable not luxurious but a good standard, with comfortable bed, plenty of clean towels and toiletries in the Bathroom and no aircraft noise .
We ate in the lounge bar where the staff once again are welcoming and offered good service, food was well presented and fresh, pricing was as might be expected at any airport hotel but acceptable.
There are places to eat in the terminal as well as a M&S food shop if you are on a budget.
The Sofitel is well situated to get your trip off to a good start as you can check in the night before if your airline offers this service or you are at check in within minutes in the morning with no stress or hassle of waiting for transfer buses etc.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 27, 2013
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that your stay was enjoyable and that you were pleased with our accommodation and hospitality. We are always striving to improve standards within the hotel and we are grateful for your feedback.

We look forward to welcoming you back to Sofitel London Gatwick on many future occasions and our Guest Relations Team can be contacted on H6204-GR@sofitel.com to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berkshire, United Kingdom
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed November 24, 2013

I booked the "park and stay" option via the British Airways website, which is linked with Holiday Extras, prior to an early morning flight from Gatwick North Terminal. I parked the car into the adjacent multi-storey car-park, crossed the road and dropped the key off and then went up the escalator and checked in. No courtesy busses and in my room within about fifteen minutes. The following morning, all that I had to do, was wander across the covered walkway and I was straight into the terminal.

I found the experience and very relaxing one and would definitely use this service again. The hotel standards were that of a good business hotel, the beds comfortable and a reasonable amount of choice for places to eat and drink, within the hotel, that night.

The one thing, that I would comment upon is that, as a silver "Le Club: Accorhotels" card holder, Accor Hotels do not award any points, if you do not book directly via their website. I found this very disappointing and believe that points should be given.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Nick G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 26, 2013
Thank you for taking the time to post your comments regarding your most recent stay in our hotel.

I was delighted to hear that you had an enjoyable stay and were able to relax before your early morning flight.

Le Club points are only eligible for reservations made through www.sofitel.com, www.accor.com and through the hotel directly. I do apologise for any inconvenience caused.

If you happen to have any special requests or queries regarding your recent stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
Reservation Options:
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel

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