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“Easy and Great”

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Sofitel London Gatwick
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
London, United Kingdom
Level 4 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Easy and Great”
Reviewed April 8, 2013

Really easy to get to and a wonderful nights rest before an early departure well worth every penny and would book without hesitation. Going back this month and by far the best option for the North Terminal with easy access direct to Terminal.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fabmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, April 9, 2013
Thank you for taking the time to post your comments regarding your most recent stay at our hotel.

I am delighted that you had an enjoyable stay and were able to get a good nights sleep before your early morning departure.

If you have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon!

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Scotland
Level 3 Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed April 8, 2013

We had a late arrival into Gatwick so had to stay overnight before our flight the next day.
The Sofitel is very convenient for North Terminal flights. The staff were very competent and helpful, allowing us a later check out as our flight was late afternoon. The room was very comfortable and the breakfast was very good. We had lunch in the Oriental restaurant and it was very tasty. I would happily stay here again.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank ScotlandMargaret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, April 9, 2013
Thank you for taking the time to post your comments regarding your most recent stay at our hotel.

I am delighted that you had a pleasant stay and I will of course pass your comments onto our Ambassadors and ensure they are given the praise they deserve for their hard work and commitment.

If you happen to have any queries or requests prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to help.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cornwall
Level 5 Contributor
96 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed April 8, 2013

Well I have to say we have stayed here many times before - it's perfect for a stop over either before your flight out or following your flight in to Gatwick.
Is it convenient - yes - North Terminal - I suppose that could be viewed as a negative if your flying out of South Terminal - but don't be put off - especially if your flying with Virgin from the South Terminal - use there twilight check in - lose the luggage and then have a relaxing night at the Sofitel - the short train ride only takes minutes - and I have to say - we have also used the Hilton on the South Terminal numerous times - rooms and bed quality as well as restaurants are in my view are better at the Sofitel.
So what more can I say - it's a great hotel.

Room Tip: Book online - it's much cheaper
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bapsy3732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, April 9, 2013
Thank you for taking the time to review your most recent visit to our hotel. I am glad that you found the hotels location convenient for your early morning flight and you were able to relaxing evening in the hotels restaurant.

Our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

We hope to welcome you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed April 8, 2013

This hotel is located right on the doorstep of the check in desks at London Gatwick North Terminal. You can leave the hotel lobby and walk directly into the terminal via a covered walk way. If you are flying in late at night and want to stay over before the drive home the reverse would work well too.

We were staying the night before so we did not have to leave home at 4AM with young children. The onsite parking is available to be booked as part of the package and works well - even if the multi storey car park is a little tight if you have a big car.

The checkin procedure is a little clunky as you arrive at street level and the reception is on the floor above to afford the direct access to the terminal via the walkway. The drop of zone is fine for unloading and the concierge staff helpful but then you have to talk the escalator or lift with luggage to check in then do it again to access your room. Nonetheless concierge would probably arrange all if needed.

The rooms are large, very nice and the beds large too. The restaurants and bar area is also excellent. However its not a low cost stop over! Expect to pay Airport prices all round!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Serious_Webmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, April 9, 2013
Thank you for taking the time to post your comments regarding your most recent stay at our hotel.

I am delighted that you had an enjoyable stay and were able to relax before your early morning flight. I will of course pass your feedback onto our staff as this will serve as an encouragement for them to keep up the hard work.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to help.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva-Switzerland
Level 5 Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed April 7, 2013

This is the ideal place for a quick overnight stay when you are travelling with BA (or others) from Gatwick North Terminal since the hotel is directly linked to the airport by an overhead tunnel where you can find and drop your luggage trolleys. On arrival after collecting your baggage, you have to go up one floor and not outside.
The rooms are well soundproofed. Good confortable queen sized.
There is a choice of 3 restaurants on site, our favorite being the asian one, in which it is essential to book on arrival since it is quite small.

  • Stayed March 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chouboule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, April 9, 2013
Thank you for taking the time to post your feedback regarding your most recent stay at our hotel.

I was glad to hear that you were satisfied with your stay and you found the hotels location convenient to catch your early morning flight.

Our Guest Relations team can be contacted on h6204-gr@sofitel.com if you happen to have any special requests or queries prior to your next stay.

We hope to welcome you back to the Sofitel London Gatwick in the near future.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 7, 2013

A few years ago, we had an early morning flight , so we decided to stop overnight at the Sofitel. It was such a great experience, not having to rush around on the day of the flight we now make it our part of our holiday and stop over whatever time our flights are. We used to book The Hilton or Sofitel depending on which terminal we flew from. But sadly, both our stays at the Hilton were a disaster, one a long walk, to a uncleaned room, the second stay, the noise from the room next day meant we hardly slept. In contrast, the Sofitel is calm, peaceful and quiet, just what you need before a long flight. now we book the Sofitel regardless of the terminal we fly from. It is so easy to get to the South Terminal via the free monorail , takes only a few minutes. If you find flying a stressful experience then i fully recommend the Sofitel.

  • Stayed February 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank uncleboldy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, April 9, 2013
We thank you for taking the time to post your comments regarding your most recent stay at our hotel.

I am delighted that you were able to have a relaxing and peaceful stay and were able to have a good nights rest before your early morning flight.

If you have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 5, 2013

As we were going on an early flight to Tenerife we thought it would be less stressful to get to the airport the night before - but where to stay. Previously we had stayed at a hotel at the airport but did have quite a little trot in the morning to the terminal building. We also had the bother of taking the car to the hotel, unloading and then driving the car to the long stay car park and taking the shuttle back to the hotel. Then on our return journey drag our cases on to the shuttle bus to get to our car.

This time I did a bit of research and discovered was steps away from the Terminal Building. We were so impressed with the efficiency and friendliness of the Sofitel Team, from the Doorman who took our cases and told us exactly where to park to the lady on the Parking Reception who took our details and car keys and explained clearly what we had to do and where to go.

Travelling with Thomson also gave us early check in so we took our luggage straight to the terminal building on the night before the flight and checked in. There is a covered walkway from the hotel to the Terminal and it took us about 5 minutes from our room to the airport.

Collection of the car on our return was equally painless and efficient.

Hotel itself was spotlessly clean and had the most comfortable bed I have ever slept in in a hotel. Bar area was pleasant but expensive - but you expect that at the airport where they have you trapped!

Well recommended for anyone travelling from Gatwick. Our room cost £160 for the night and included the parking. A taxi would have cost us £150 return so a no brainer for us.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Eva D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, April 6, 2013
Thank you for taking the time to post your comments regarding your most recent stay in our hotel. I am delight to hear that you had a pleasant stay and found the location of the hotel ideal to catch your early morning flight.

I will of course pass your comments onto our ambassadors and ensure that they are given the praise they deserve for their hard work and commitment.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel

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