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Sofitel London Gatwick
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Reviews (8,612)
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4,546
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6,252 - 6,257 of 8,612 reviews
Reviewed March 1, 2013

Well, we aren't rich but we try to now factor in a night's stay here prior to any early departures from Gatwick. If I say we'd rather spend £59.40 each less on our hol, so that we can stay here, I think that speaks volumes! The rooms are very nice, the staff are FAB, we had a (big) snack and a couple of drinks in the bar early evening - lovely! A shame we have to miss out on breakfast as our flights have been very early! (Forgot to say, have stayed here twice and Best Western Gatwick twice - nil wrong with B/Western but Sofitel is 10 out of 10!

  • Stayed: February 2013, traveled as a couple
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Thank GertieGert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded March 5, 2013

Thank you for taking the time to post your kind comments regarding your most recent stay at our hotel. I am delighted that you found our accommodation and services to your satisfaction.

We are always happy to receive such positive feedback and I will certainly pass your comments onto our ambassadors as this will serve as an encouragement for them to keep up the good work!

If you have any special requests or enquiries then please contact our Guest Relations team on h6204-gr@sofitel.com. We value your loyalty and we hope to welcome you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 1, 2013

Left some smelly trash in Ice Machine area. Was not picked up for three days. Hotel corridor was cold leading from terminal to hotel.

Did not like having to leave hotel card in slot to have lights stay on.

  • Stayed: February 2013, traveled with family
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Thank davismoore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded March 2, 2013

Thank you for taking the time to post your comments regarding your most recent stay at our hotel.

I am sorry that your stay was not to your satisfaction and we will take your comments onboard so we can continue to improve our service and facilities. I will also inform our Housekeeping department in regards to the trash in the ice machine area and have them investigate as to why it was not collected.

I hope that your experience has not deterred you from staying with us again and if you have any queries or requests then our Guest Relations team can be contacted on h6204-gr@sofitel.com and they will be happy to assist you.

Sincerely,

Graham Hawksworth
General Manager

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Reviewed February 28, 2013

Used the Sofitel prior to an early morning long haul ,and the reduced stress level of not having to race around the M25 at the crack of dawn was worth the price alone.
The room was lovely and quiet ,and the bed was probably the most comfortable hotel bed that I've ever slept in.
We didn't use the bar or restaurants,opting for the cheaper option of taking the schuttle to the Sth terminal, where there is plenty of choice.
One minor niggle was that our room didn't have disposable toothbrushes & paste,so we had to hunt through our luggage & use our own.
Next time I'll make sure we take our own disposable ones & just bin them after use.
Apart from that we were very happy with the experience & will definitely stay here the next time we have an early flight from the Nth terminal.

  • Stayed: February 2013, traveled as a couple
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Thank Bigworldsmallwallet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded March 1, 2013

Thank you for taking the time to post your comments regarding your most recent stay at our hotel.

I am delighted that you had a comfortable nights rest and found the hotels services and facilities convenient to catch your early morning flight the next day. We do provide disposable toothbrushes and toothpaste and these just need to be requested from our Front Desk or Housekeeping departments.

If you do happen to have any questions or requests prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick very soon.

Sincerely,

Graham Hawksworth
General Manager

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Reviewed February 27, 2013

  • Stayed: February 2013, traveled as a couple
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded February 28, 2013

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Reviewed February 27, 2013

Obviously you are paying for it's proximity to the terminal, the rooms are nothing fancy but clean and comfortable. Check in and out was swift, the staff were very polite and friendly
Room service prices are outrageous, pack a sandwich!

  • Stayed: February 2013, traveled as a couple
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Thank dawnie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded February 28, 2013

Thank you for taking the time to post your comments regarding your most recent stay at our hotel.

I am happy that you had a comfortable nights stay and our location allowed easy access to the North Terminal for your early morning flight.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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