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“Perfect Location, great restaurant comfortable beds”

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Sofitel London Gatwick
Ranked #3 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed February 27, 2013

  • Stayed: February 2013, traveled as a couple
    • Value
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Thank 657maestro
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded February 28, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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5,860 - 5,866 of 8,212 reviews

Reviewed February 27, 2013

Obviously you are paying for it's proximity to the terminal, the rooms are nothing fancy but clean and comfortable. Check in and out was swift, the staff were very polite and friendly
Room service prices are outrageous, pack a sandwich!

  • Stayed: February 2013, traveled as a couple
    • Value
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Thank dawnie1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded February 28, 2013

Thank you for taking the time to post your comments regarding your most recent stay at our hotel.

I am happy that you had a comfortable nights stay and our location allowed easy access to the North Terminal for your early morning flight.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 27, 2013

Needed to eat following an early evening landing from Iceland. The menu, as expected looked expensive but as "horse meat wary" diners we opted for the panzanella salad which turned out to be very good even coming with anchovies. Good portion sizes and a thoroughly enjoyable meal. I ordered a glass of sauvignon blanc for myself and and a elderflower cordial for my wife. Unfortunately the waitress who did not appear to understand what I was asking for, said they did not have the latter so I walked across the concourse to the bar (all part of the same hotel) and ordered the elderflower drink which was then brought to our table. The bill (£40) came with 12.5% tip added. Surprisingly good food, pretty poor services by one individual. Shame.

    • Value
    • Service
Thank twinkle42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour Twinkle42,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

This hotel was a very good start to the holiday. I couldn't believe that we weren't disturbed by the planes and it is very well designed. The food in the bar was a bit slow to arrive but apart from that I would highly recommend it as a convenient over night stop for Gatwick.

  • Stayed: February 2013, traveled with family
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Thank Clare M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded February 28, 2013

Thank you for taking the time to post your kind comments regarding your most recent stay at our hotel.

I am delighted that you had a comfortable nights stay and were able to get a good nights rest before your early morning flight.

If you happen to have any special requests or queries prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We look forward to welcoming you back to the Sofitel London Gatwick.

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Dibbo_13
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded February 28, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 25, 2013

This hotel is geared to catering for the one-night client as well as the corporate meetings people. Very comfortable room with all the extras one might either have forgotten or packed in the bottom of a suitcase. Plenty of choice in eating places, good breakfasts. Easy walk to north terminal and to south terminal shuttle.

  • Stayed: January 2013, traveled solo
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Thank Morag B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded February 28, 2013

Thank you for taking the time to post your comments regard your most recent stay at out hotel.

I am delighted that you found the hotels services and facilities suited to your needs and you were able to have a comfortable nights stay.

If you have any special requests or queries ahead of your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

We hope to welcome you back to the Sofitel London Gatwick very soon

Sincerely,

Graham Hawksworth
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2013

We used the Sofitel for our 'half-a-night-before-early-flight' holiday for the first time. It is also so easy to find! Brilliant!
Tea/coffee making facilities were invaluable and the bed was georgious and I really didn't want to leave it!
The parking was very good. However, we did find that we needed to park the car ourselves and that we did need to take a walk along an outside path (in 0 degrees). We did also find that on return that we were required to pay an extra £10 because we had overshot our pre-paid parking by a number of hours returning on the 10th day instead of the 9th.
Also be reminded that although it is a 2 minute stroll from hotel to terminal 'under cover', it is open to external temperatures and can therefore be freezing cold!
Having learnt our lessons we would certainly do this again.
Final hint - remember to pack ALL your essentials in your main luggage and only go through Security with ONE plastic bag EACH containing items of 100ml or less!

  • Stayed: February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank bizliz21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this reviewResponded February 28, 2013

Thank you for taking the time to post your comments regarding your most recent stay at our hotel.

I was delighted to hear that you had a comfortable nights stay before your early morning flight. I am sorry that you had some difficulties using our car park, however for future knowledge we do offer valet car parking packages where the car will be taken for you.

We look forward to welcoming you back to our hotel and if you have any queries or special requests prior to your next stay then please contact our Guest Relations team on h6204-gr@sofitel.com and they will be happy to assist you.

Sincerely,

Graham Hawksworth
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Gatwick

Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#2 Luxury Hotel in Crawley
#3 Romantic Hotel in Crawley
#3 Business Hotel in Crawley
#4 Family Hotel in Crawley
Price Range: $128 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel

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