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“Easy!”

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Sofitel London Gatwick
Ranked #2 of 28 Hotels in Crawley
Certificate of Excellence
Launceston, United Kingdom
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Easy!”
Reviewed November 20, 2012

Park and stay option used prior to travel to Antigua. Lovely room spotlessly clean. Location excellent service hassel free and friendly. The bar downstairs was lovely and the sandwiches great. I would definatly be using this service again.

  • Stayed November 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank alir49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 21, 2012
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you have chosen our hotel to start your holiday in Antigua. We are please that you had a very enjoyable and relaxing stay.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Stroud
Level Contributor
97 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed November 19, 2012

My wife and I stayed at this Sofitel prior to flying from Gatwick North terminal, this is extremely convenient with covered walkway through to the terminal and luggage trolleys readily available.
Check-in was quick, the rooms are clean and comfortable although free wi-fi speed is slow.
The staff were friendly and efficient.
We ate in the Brasserie where food was excellent, however I always show my appreciation of good service with a cash tip and object to this being included in the menu prices.
If this was optional then it was not clear and I missed it, I only appreciated I had paid a service charge twice after leaving the hotel.

Room Tip: External rooms probably better than those looking in to the atrium.
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cotswoldgolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 21, 2012
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We must apologise that it was not made clear that the service charge we apply in our Food and Beverage outlet is optional. It is displayed on the bill given in the restaurant and for future knowledge, if you would like it taken off then just ask one of our team members and they will be happy to remove it.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Level Contributor
57 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed November 19, 2012

I booked months in advance to get the early bird booking, 15nights parking plus 1 night stay-room only for £172. There is a walkway that leads straight from the hotel to north terminal.
Self parking in their own car park, leave keys with concierge of parking, on return just collect keys and off you go. Couldn't be simpler or more convenient.

The room was very comfortable, had the usual, flat screen tv, tea & coffe etc. The staff were very helpful. We ate in the Asian restaurant which was very good.

Will use this facility every time we fly from Gatwick in the future. (PS the Sofitel at terminal 5 Heathrow is equally good and convenient)

  • Stayed October 2012, traveled as a couple
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Helpful?
Thank MazSolihull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 21, 2012
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you had an enjoyable and relaxing stay, and are glad that you found our Park and Fly services to your satisfaction.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falmouth, United Kingdom
Level Contributor
177 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed November 19, 2012

We booked this hotel prior to the start of our holiday for several reasons. Firstly we have a long drive from the West Country. Secondly we were flying from Gatwick North Terminal and there is the hotel is directly linked to the airport terminal. Then there was the offer of dinner bed and breakfast as a package which suited us due to long drive and a later flight departure.
We were welcomed at the drop off point by two very friendly and helpful concierge staff who took our bags and showed my wife to reception whilst I went to park the car.
When I arrived we made our way to reception to check in.
There were two areas that the hotel could improve. Firstly check in and secondly check out. That was not due to queues or speed of service but due to the fact that we weren't made to feel important or special in any way, infact we felt invisible. However the bellman was great the room was extremely comfortable and clean and we have decided that we wanted to bring the bed home with us!
The food quality and presentation in La Brasserie was superb and the staff wonderful.
The gym helped me wake up the morning of departure. If they could add a swimming pool that would have been a bonus.
The beauty of being in the hotel attached to the North Termianl is the fact that you can go over and check in, print off the baggage tags at your leisure and then drop off your bags when you are ready. A very stressless process.
We enjoyed our stay, especially the meals in La Brasserie and look forward to another visit.

Our feedback would be to tweak the welcome at reception and finally I wish the Sofitel had a PARKING, dinner bed and breakfast package and that would have been the icing on the cake!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank happilyretired_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 21, 2012
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you enjoyed your stay and you found the location of our hotel suited to your requirements. We are always grateful for constructive comments and your comments about your Check-in and Check-out experience will certainly be passed onto our Front of House Manager who can then implement the relevant retraining to make sure future guests do not experience a similar situation.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
norfolk
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 18, 2012

I booked this hotel as part of a parking deal.

I have absolutely no regrets booking this, and can't understand why I haven't stayed before.

The rooms are wonderfully clean, well decorated and plush. Having checked in prior to an early morning flight ... was in a quandary regarding toiletries and hair products particularly. Ladies, leave in your luggage if you are checking in the day before. The products are wonderful, my hair is fabulous this morning ... I have very dry hair...and hardly ever use hair shampoos in hotels.

Checking in was easy, the staff wonderful...had dinner in the restaurant and food very good.

Given the closeness to the airport, the only noise heard was the hum of the Aircon!

There is a budget hotel next door, but would choose this hotel every time ...

Thanks for a lovely stay

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank downtowntotty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 21, 2012
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you had and enjoyable and relaxing stay at our hotel before your early flight. It is always a pleasure to receive such positive feedback and will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
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CHRIST CHURCH
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 18, 2012

As usual I enjoyed my stay at the hotel.The service was excellent as usual and I have no complaints.The Receptionist was friendly and efficient.The Porters were very friendly and offered valuable advise.The room was very clean and comfortable. I appreciated the upgrade and made good use of the lounge

  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jazzkirton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, General Manager at Sofitel London Gatwick, responded to this review, November 21, 2012
We thank you for posting your comments relating to your most recent stay at the hotel. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible.

We are delighted that you found our staff members friendly, professional and helpful. We will ensure that your comments are passed onto them as positive feedback always provides that extra motivation for our team members to go the extra mile.

We look forward to you returning to the hotel and our Guest Relations Team can be contacted on H6204-GR@sofitel.com ahead of any future stay to assist with any specific requirements.

Sincerely,

Graham Hawksworth
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel London Gatwick

Property: Sofitel London Gatwick
Address: North Terminal, Crawley RH6 0PH, England
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Luxury Hotel in Crawley
#3 Business Hotel in Crawley
#3 Romantic Hotel in Crawley
#4 Family Hotel in Crawley
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel London Gatwick 4*
Number of rooms: 518
Official Description (provided by the hotel):
An established, four-star luxury hotel uniquely located within Gatwick Airport, Sofitel London Gatwick boasts world-class services and amenities, which include various dining options and extensive meeting and event facilities. The hotel offers eight-day or fifteen-day Park & Fly packages available at the airport the day before check in. The hotel is 30 minutes by Gatwick Express from central London and all its attractions. ... more   less 
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Also Known As:
Sofitel London Gatwick Hotel Crawley
Sofitel Hotel London Gatwick
Sofitel Hotel Crawley
Sofitel Crawley
Crawley Sofitel
Gatwick London Sofitel
Gatwick Hotel Sofitel

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