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Sofitel London Gatwick
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Reviews (8,695)
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All reviewsthe oriental restauranturban cafela brasseriesouth terminalan early flightchoice of restaurantscovered walkwaythe club loungesuperior roomcar parknext morningstart your holidaycomfortable bedsgood nights sleepquick checkan overnight staypre flight stay
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6,829 - 6,834 of 8,695 reviews
Reviewed September 11, 2012

Stayed here as we were catching a flight early the next morning. Check in was fast and our room was comfortable and over looked the airport. We ate in one of the restaurants which was nice. Good food and good service.

  • Stayed: August 2012, traveled with family
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Thank Manxy58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour Manxy58,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2012

We have used the Sofitel on several occasions whilst travelling from Gatwick (both North and South terminals) and have recently used them again for an overnight stay prior to a very early flight out of the South terminal.

The staff are always very friendly, efficient and helpful, the rooms are clean and - bearing in mind that is is Gatwick after all - the prices are reasonable.

The Oriental Restraurant is worth a visit, bit pricey and the staff can be a bit offish, but the food has always been pretty good and well presented.

Sofitel offer Park & Ride, which we used on the our last visit - we would reserve comment on this, the reason being that when I collected the car both passenger side windows were fully wound down, leaves etc all in the car, vent controls had all been closed (forcibly) and the
car was generally filthy - it had obviuosly been parked in a field somewhere - and not very well looked after. A formal complaint has been made so we wont pre judge the outcome, but beware.

  • Stayed: September 2012, traveled as a couple
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Thank W0mbat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour W0mbat,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2012

We stopped over for 1 night before catching a flight to Amsterdam early the next morning. We had a room on the 7th floor overlooking the front of the airport terminal building which was great as I could see that at 04.00 hrs, the place was already buzzing!

Our room was spacious enough and the free water (fizzy and still) along with an iron and ironing board was just what I was looking for.

We did have food at the hotel however did struggle to get a table until around 10.00 pm which was fine.

My husband has stayed here on business and likes it, hence the reason why we stayed this time and I have to agree with him, I like it as well. It looks much better in the flesh than it does in the internet pictures.

Room Tip: Rooms looking in to the centre would appear to be noisier as we had friends travelling with us who had a room looking inwards and also, people in the lifts can see in to the inward facing rooms if the curtains aren't shut!
  • Stayed: September 2012, traveled as a couple
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Thank Lotusgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour Lotusgirl,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2012

Location is fantastic, just outside North Terminal. From trin to room in 10 minutes! Room was big and comfortable. Not too overpriced either. The restaraunt we went to was excelent and the food was fantastic, very surprised at the quality. Would definately recommend if you need a good airport hotel

  • Stayed: September 2012, traveled as a couple
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Thank ThePheonix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour ThePhoeonix,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2012

This is a good quality airport hotel. We stayed in an executive room on the eighth floor. This gave us access to the club lounge. Firstly as with other T.A. members we asked for airport side rooms. Quite fascinating to see an airport in action. Aeroplanes taking off and landing are quite fascinating to watch really didn't see any television just the workings of the airport. As other T.A.members have said very little noise from the airport so good quality sleep. Secondly as you would come to expect from a Sofitel Hotel the bed and bedding were superb. Good quality sleep. The room was exceptionally clean but a little on the small side for a Sofitel hotel but no complaints. As mentioned before the club lounge was a short walk away from our room. Once again superb views of Gatwick airport and a very attentive member of staff to supply drinks for you in the evening. Also there was a light evening meal. Bread rolls, cheese, salami olives and other snacks. We opted for a full English breakfast downstairs in the restaurant but included in the executive rooms are a light breakfast in the lounge. Firstly breakfast downstairs in restaurant was very much on par with the standards you expect from a Sofitel. Self-service for hot cooked breakfast with the option of certain cooked foods to order. Very good quality . We also looked on our way back to the room at the light breakfast they serve in the executive lounge. Again very good as they describe, it is a light breakfast. Rolls cheese salami muesli breakfast cereal tea and coffee and fruit juice. Also, as you would expect, Sofitel hotel staff extremely good and attentive. Hotel a short walk away from Gatwick North terminal. An interesting point to mention is that in the airport they have a Marks and Spencers food shop very good for last-minute food.

  • Stayed: August 2012, traveled as a couple
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Thank alipet558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofitel_LGW, Manager at Sofitel London Gatwick, responded to this reviewResponded October 22, 2016

Bonjour Alipet558,

Thank you for taking time to review your experience on TripAdvisor.

We look forward to welcome you back in the near future.

Sincerely,

Guest Relations Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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