I have stayed there with 3 kids in a family suite room for 99 pounds. I was upgraded. As usual service is very good. The room is large and very quiet. Fortunately as it is situated in the airport. Very convenient for a stayover, we took the express train to visit London, and took our next flight the next day. They kept our lugage while away. Nothing unpleasant to signal.
We will come back!More
i was looking forward to a night at gatwick hiltion but was soon dissapointed the woman at reception was rude i asked for a morning call and was told to do myself plus she decided to give me a different room other than the one i booked,the t.v in the room did,nt work rang household no one came for 20 minutes then called again two men turned up told me they had fixed it then had,nt still stuck on one channel gave went to bed ,next morning could,nt get shower working controls stuck man came and hit it,really discusted i should have got a full refund,it was conrad hilton who coined the phase hospitality[plus the carpet was dirty]
Thank you for taking the time to pass on the issues that you encountered during your stay with us. I was very concerned to read your feedback and would like to have more detail if possible so I can investigate the issues raised. My PA, Karen Ballam or I would be grateful to hear from you. Best regards, Guy Hilton. GM
Good location close to airport
Grotty rooms that need renovation
Mould in the bathroom ceiling and walls - yuk
Bed awful and lumpy
For the same money - stay at the sophitel which is much much better and only 5 min away
Booked parking which was very disorganised -
Never again
Worst hilton I've stayed in ever
Thank you for your feedback and please accept my sincerest of apologies for any disappointment experienced. As previously mentioned, the hotel is being renovated and I am very grateful for those reviews of our customers who have had the opportunity to experience the renovated rooms with new beds. The programme is ongoing and we have today started the bed renewal of the deluxe/executive wing of the hotel. Best regards, Guy Hilton. GM
Brilliant for access to South Terminal and really good value but make sure you print your confirmaton as we paid for dinner / breakfast & 15 nights parking but on arrival the receptionist tried to tell us we only had dinner if we wanted breakfast it was extra - thankfully I had the printed the email confirmation. The room we stayed in was looking a tired but the public areas are fine
Thank you. Direct and honest, I couldn't ask for anything else. May I apologise thought for any confusion on arrival. On occasion packages booked are not set up correctly in our system of don't translate from travel agent systems completely. We will however always investigate to ensure our guests receive their full entitlements. Regards, Guy Hilton. GM
Perfect if you are catching an early flight and can't be bothered to get up in the small hours. OK restaurant and bar for snacks and an early night cap. Great service, nice rooms, good beds and fantastically short distance (5 minutes walk) to the airport.
Brilliant! short, sharp straight to the point. Thank you. Guy Hilton.GM
Stayed here for work purposes recently, very nice hotel. Rooms clean and spacious, staff very friendly and food is beautiful! Although they sure do know how to charge for their wines, very expensive! Every time I left the room it was a struggle to find the lift, the place is like a maze! Maybe that was just me?! Tried the gym out, extremely small, had to queue to use one of the 3 treadmills they have, only 1 xtrainer & 1 bike as well. Over all would stay again if in the area.
Thank you for your very direct review it really appreciated. Regards, Guy Hilton. GM
