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“So Easy & Convenient” 4 of 5 bubbles
Review of Holiday Inn London Gatwick Worth

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Holiday Inn London Gatwick Worth
Ranked #13 of 28 Hotels in Crawley
Certificate of Excellence
Melbourne, Australia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“So Easy & Convenient”
4 of 5 bubbles Reviewed March 12, 2014

We booked this hotel on our phones the night before we wanted to check in. We got a great deal and received confirmation emails pretty much straight away. When we arrived at the hotel we were greeted by extremely friendly staff who took us through what must have been the quickest check-in on record!

The rooms were spacious & the beds were so comfortable. It was so good to be able to have a brilliant nights sleep right before getting on a plane for 24 hours. We also ate in the restaurant and it was quite enjoyable.

I only had one issue and that was the lack of free wifi but it's something I'm willing to look past.

Overall, such an easy stay - I will definitely be back any time I have to fly from Gatwick again!

  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ellie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Schoeman_GM, General Manager at Holiday Inn London Gatwick Worth, responded to this review, April 24, 2014
Dear Ellie J,

Thank you for taking the time to review the Holiday Inn London Gatwick Worth Hotel. Your comments are extremely well received as they touch on all the areas we pride ourselves upon – convenience, service and quality. I am glad your holiday got off to a positive start and that you intend to visit us again in future.

Kind regards,
Chris Schoeman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,098 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (179)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
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English first
Poole, United Kingdom
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed March 11, 2014

Turned up late in the evening, was dealt with v efficiently. Hence got to bed quickly, which was important as I had an early start. Room was spot on, good bed, nice bath and shower. Only drawback is that now they no longer run any kind of bus service, taxi to Gatwick is quite expensive vs nearer hotels

  • Stayed March 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dan o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Schoeman_GM, General Manager at Holiday Inn London Gatwick Worth, responded to this review, March 12, 2014
Dear dan o,

Thank you for taking the time to review the Holiday Inn London Gatwick Worth Hotel.

I am glad to hear that our night team were so efficient and we take note of your feedback regarding our bus service.

Our preferred taxi service and negotiated price of £11.50 for a taxi directly to the airport has been well received by most of our guests, as they are able to leave at their preferred time and are taken directly to the airport opposed to paying £4.50 per person on a bus that go round several other hotels and only run on a scheduled service.

We look forward to welcoming you back in the near future.

Kind Regards
Chris Schoeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed March 10, 2014

Have been staying at this hotel for over a year, The rooms are always clean and well kept, bed is bed and very comfortable, tv has freeview on it all channels you get at home and is a good size screen. Staff are always polite and friendly and helpful. There is no airport bus to this hotel that stopped last year after the airport/bus operator stopped. To walk to the nearest shop is around 20 minutes, to Three Bridges Station is around 35 - 40 minutes. There are local buses a 10 minute walk away that take you into Crawley Town Centre, hotel staff will arrange a mini cab to pick you up from the hotel to Gatwick Airport, but please give advance notice.

Room Tip: When you book to stay at this hotel, note its not a Holiday Inn Express where breakfast is free, the...
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  • Stayed February 2014, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eeyore1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Schoeman_GM, General Manager at Holiday Inn London Gatwick Worth, responded to this review, March 12, 2014
Dear Eeyore1970

Thank you for taking the time to review the Holiday Inn London Gatwick Worth Hotel.

I appreciate your feedback regarding our friendly team and the high standard of cleanliness - I will be sure to share this with the team. As you point out we are only 10 minutes' drive from Gatwick Airport, and 2 minutes from Three Bridges Station.

I am pleased to hear that you stay with us on a regular basis and we hope to welcome you back in the near future

Kind Regards
Chris Schoeman
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed February 26, 2014

Good hotel near to Gatwick airport. Had a good nights sleep here before our early flight. The parking was reasonably priced. Food was nice, shame we only had to stay one night really as we didn't get to use the leisure facilities.

Hotel reception staff really helpful too. Would definitely consider staying here again on future trips.

  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dawnislush
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris_Schoeman_GM, General Manager at Holiday Inn London Gatwick Worth, responded to this review, March 12, 2014
Dear Dawnislush,

Thank you for taking the time to review our Hotel. It is pleasing to hear that you enjoyed your stay at our Hotel. As you quite rightly point out our Hotel is ideally situated 10 minutes from the airport, whilst enjoying a peaceful location. We are glad you had time to dine in our restaurant and I will pass your comments on to the team.

We look forward to welcoming you back in the near future.

Kind Regards
Chris Schoeman
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed February 26, 2014

Myself my husband my son age 9 and niece age 16 stayed here prior to a flight to finland for a weeks skiing.....we found the hotel no problems and promptly booked in. Our room was unsuitable for a family room and returned to reception who dealt with our issues without hesitation and moved us to a more suitable room for us, they gave us a complimentary ticket to visit the pool area next door for our trouble. would stay at this hotel without hesitation again, even though we had issues they managing of these by the hotel were excellent and were in fact the booking agents error on booking it for two adults and two children hence the put you up bed for a 9 year old and 16 year old not being suitable. friendly bar staff and enjoyed a lovely pre flight meal and drink. slept comfortably and taxi arrived prompt the following morning to take us to our flight.

  • Stayed December 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank sb8867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
157 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 bubbles Reviewed February 25, 2014

Im an italian frequent traveller to London and I have quite a big experience in hotel and hospitality.
This hotel is the perfect location if you have to flight from Gatwick but it's not just an "airport" hotel.
I was with my son and we enjoyed a lot the opportunity to enter the gym, spa, pool that is next door to the hotel. Everything is so well organized, clean and friendly.

After few night in London where the rooms are normally smaller than a shoe box arriving here, in our room with 2 large queen size beds and a very beautiful bathroom was a real great surprise.

So, hotel very very good

On the other side, we decided to eat for dinner a the hotel's restaurant and the impression was little different.
We were in three people. Apparently, but this is my personal impression, the team was not so expert and the service was very slow. My impression was that the team was "new" and the "maitre" not so well organized, like a new team with a new coach, Im not saying the food was bad or other mayor problems, but as a former hotel manager I will probably re-organize the dinner service.

In general great place.

Room Tip: if you like "hot temperature" ask to the concierge to turn on the heater at least one one...
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  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank IWOL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Level Contributor
127 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
3 of 5 bubbles Reviewed February 21, 2014

Stayed in this hotel before flying on holiday early the next morning, and on arrival was quite surprised to find how far it was from the airport. (a good 15/20 minute drive).

After spending around £70 on the room I would have thought the hotel would offer free parking for the night of your stay (I can understand paying to leave your car there for 2 weeks!) but £10.00 for the single night parking on top of the room costs is a little excessive.

The hotel itself is very nice, modern and comfortable, the rooms are large and beds comfortable.

The only issue we had with the room was that when turning on the hairdryer (which is hard wired into the wall) sparks and smoke started to come out of it, which we reported to reception when we checked out. The hotel should really check these appliances between guests.

The real let down though was the food. There is a restaurant/bar within the hotel and the food was possibly some of the most appauling food we have ever been served. With sauces being crunchy, and very poor fatty cuts of meat we left most of it. It it had been cheap I may have expeceted such poor quality, but the meal cost over £50 for two people with drinks.

After the experience of dinner, we would have been sceptical about the breakfast which is included within the price of the room, however this isnt served until 06:30 (airport hotel!?!?) so we werent able to try it, but had our other experience of this 'restaurant' been anything to go by, it may have been for the best.

While this hotel is nice, I think you could probably do better and be no further from the airport.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank sam_king86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn London Gatwick Worth, responded to this review, March 8, 2014
Dear sam_king86,

Thank you very much for taking the time to share your recent experience with us. We are delighted the hotel suited you well and I'm truly pleased you liked our beds. However, please accept my apologies that you were not fully satisfied with our hotel location, accommodations and food selection. Your comments are being reviewed by the hotel's management and appropriate action will be taken.

Again, thank you for your feedback as this is our best resource of improving guest services. We all hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn London Gatwick Worth

Property: Holiday Inn London Gatwick Worth
Address: Crabbet Park Equitation Centre Turners Hill Road, Crawley RH10 4ST, England (Formerly Gatwick Worth Hotel)
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Crawley
#7 Business Hotel in Crawley
#9 Family Hotel in Crawley
#13 Romantic Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn London Gatwick Worth 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Holiday Inn London Gatwick Worth Hotel is ideally located 10 minutes from Gatwick Airport and is easily accessible from both the M23 and the M25. As a 4* AA accredited hotel with 118 modern and stylishly decorated hotel guest rooms you can relax in style. Surf the web in our hotel with high-speed wireless Internet.The hotel offers many Park and Fly Packages with 4, 8 or 15 days parking options. There is a wide range of hotel rooms to suit every taste, including a selection of stylish double and twin rooms, family rooms to sleep up to 4 persons,19 executive rooms all with mini bars and luxury toiletries, and 4 luxurious junior suites, with separate lounge area- this hotel is ideal for putting your feet up and relaxing after a long day. ... more   less 
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Also Known As:
Hotel Gatwick Worth
Gatwick Worth Crawley
Gatwick Worth Hotel

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