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“A little attention to detail & it'd be perfect”

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Holiday Inn London Gatwick Worth
Ranked #12 of 28 Hotels in Crawley
Certificate of Excellence
Warwick, United Kingdom
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“A little attention to detail & it'd be perfect”
Reviewed July 2, 2013

We paid £85 (B&B) to stay on a Saturday night with our five month old baby while seeing friends nearby.

On arrival, the gentleman at reception immediately stopped what he was doing to check me in. Always a good sign! Nothing worse than sanding there like a lemon while someone who supposedly works in customer service prioritises paperwork over customers. He detailed everything we needed to know and confirmed that a cot would be waiting in our family room. I noticed on our key that the original room number had been tippexed out and a new one given but didn't give it much thought until we got to our room and saw there was no cot. A quick word with reception on the way out soon rectified it. Even with the large cot, bed, sofa etc. the room was plenty big enough for a family on a short stay.

The next morning while showering I realised that the bathroom had been equipped with one large towel and three hand towels. This, coupled with the missing cot & the room change made me think that communication between reception and housekeeping had broken down and the room simply wasn't prepared for a family. Also, on departure we weren't asked how our stay had been, which I think is a must. Had these minor points not occurred then I'd definitely be giving 5/5 - and I know I'm being a bit silly really!

Breakfast was spot on. We will definitely stay again if the chance arises.

Stayed June 2013, traveled with family
Helpful?
Thank bethany0809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JadeMattenOPS, Manager at Holiday Inn London Gatwick Worth, responded to this review, July 5, 2013
Dear Bethany, thank you for sharing your valued feedback with us. I am pleased to read that you and your family enjoyed your recent stay with us and were met with a warm welcome on arrival. It is most unfortunate that there was a miss communication between the reception and housekeeping team with regards to your request of a cot, however I am pleased that this was resolved by the team on duty promptly. I have also noted your comments regarding your checkout experience and please be assured that I have since passed your feedback over to the reception team.
Once again thank you for your valued comments, we really do appreciate honest feedback to help enhance the service we are offering.
Best Wishes,
Jade Matten
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,126 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (181)
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English first
Sheffield, United Kingdom
Level Contributor
196 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed June 26, 2013

A group of us stayed Saturday night for a concert at Hampton Court (beautiful location). The hotel was a long way from the venue, but we were on a coach trip.
The room was typical Holiday Inn - very clean with ample towels and toiletries for our one night stay. Beds were comfortable with a choice of soft or hard pillows.
We had a bar meal on arrival and were overcharged, which we didn't realise until we checked our receipt next morning. We had two jacket potatoes at £6.95 each and were charged the "special offer" rate of "2 meals for £16" which was advertised in the lobby. It will teach us to check our receipt in future!
Breakfast the next morning consisted of a full English breakfast with juice, cereals, fruits, yogurts, bread, pastries and toast and jam all available serve-yourself buffet style. Although the restaurant isn't large, we all managed to find a place to eat.
If in the area I would use this hotel, but beware of overcharging in the bar.

Room Tip: If eating a bar meal check your receipt when paying.
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AngelaG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JadeMattenOPS, Manager at Holiday Inn London Gatwick Worth, responded to this review, July 5, 2013
Dear Angela, thank you for taking the time to share your valued feedback with us. I am very pleased to hear that you found our facilities both clean and comfortable. It is however most unfortunate that an error occurred with regards to your bar bill, having investigated I can only put this down to human error and I would like to take this opportunity to offer my sincere apologies for the inconvenience caused. Please be assured that I have since spoken with those concerned to ensure that this does not repeat in the future.
Once again thank you for your comments and we will look forward to welcoming you back in the near future.
Best Wishes,
Jade Matten
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level Contributor
80 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed June 24, 2013

Ideal stay for pre holidays.Quite quiet for an airport hotel.Easy parking with quick and efficient pick up on return.
Dinner was a great surprise food and service was great and very comfortable bar area.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DavidandNorman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JadeMattenOPS, Manager at Holiday Inn London Gatwick Worth, responded to this review, June 24, 2013
Dear David & Norman, thank you for taking the time to share this great feedback with us. I am very pleased to hear that you enjoyed all aspects of your stay with us and we look forward to welcoming you back again soon.
Best Wishes,
Jade Matten
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swindon, United Kingdom
Level Contributor
148 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed June 19, 2013

2 x Family room for the night and 15 days parking for 2 cars. Lovely meal in the HI restaurant, kids do eat free and a quiet nights sleep. Upon return our 2 cars were parked at the front of the hotel ready to drive home. A shuttle bus runs from hotel door to terminal(s) and return EVERY 15 minutes. We could not fault. Best deal around, no need to shop around! Excellent service, including free internet access and use of free printer to check in online (Virgin Atlantic flights) All staff, perfect. Thank you.

Room Tip: Family room - Double and 2 small kid beds (Perfect for us) Room @ rear to avoid road noise / shuttl...
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sibrown1900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
159 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed June 19, 2013

the receptionist was very unhelpful on arrival. scant information given in a very hurried robotic manner and when asked for it to be repeated it was obviously too much trouble.clean and tidy in most areas, but nothing special for the price. self-service breakfast is advertised as served until 11am. however, i went for breakfast just after 10.30 and the cooked breakfast was appalling. almost nothing left. 2 congealed fried eggs, 1 slice of very dried up bacon, 3 fat soaked sausages. copious amounts of grilled tomatoes, baked beans and soggy mushrooms though. there were 5 of us wanting breakfast when i arrived with my sister, more followed, so we didnt get much. made do with cereal. there was "make your own" toast, but as the staff were handling the bread without tongs etc i decided against that. There were only a few slices left anyway. Charge of £10 per night to park in their carpark whilst sleeping at the hotel, ridiculous, no concessions for disabled. no porterage offered or obviously available

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank r0ses447
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraEggleton, General Manager at Holiday Inn London Gatwick Worth, responded to this review, June 20, 2013
Thank you for sharing your comments on Trip advisor, we value your feedback to help us enhance the service we are offering.
I was naturally disappointed to see your comments, and I would like to discuss these with you personally so I can get to the bottom of them.

Please do email me using gm@higatwickworth.co.uk.

I look forward to hearing from you soon.

Kind Regards

Laura Eggleton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crawley
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 18, 2013

We recently had our wedding at this hotel and have to say they couldn't do enough for us. From the initial booking, the big day and the day after the staff were excellent. Everything went smoothly and was exactly as we wished for. Many of our guests commented on how the lovely and clean the hotel was and the excellent service given by the staff from housekeeping to front of house. Special mention to Michelle, Katie and Maggie who worked tirelessly to make my day special and Rennie who made all the guests the evening before very welcome and relaxed in the brasserie prior to the big day!! The rooms are of an excellent standard and the hotels rural location ensures a lovely quiet night sleep. Well done and thank you to all. Highly recommended.

Room Tip: We had room 132 - executive suite - tucked at the back of the hotel so very quiet.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yvonne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraEggleton, Owner at Holiday Inn London Gatwick Worth, responded to this review, June 20, 2013
Hi Yvonne,

Thank you so much for sharing your feedback from your wedding on Trip advisor, in addition to sending me such a lovely email of thanks. Your comments are motivating and encouraging for my team and I am so proud to staff the hotel with such a great bunch of people. Your wedding was of utmost importance to us and it was a pleasure for us all to be part of it.

On behalf of myself and the rest of my wonderful team, we would like to wish you and your husband a very happy future together and we look forward to seeing you on your 1st anniversary for a meal on us!

With very best wishes,

Laura Eggleton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire England
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed June 18, 2013

Very easy access for parking & just a short taxi ride away from the airport (although they do run a shuttle bus service). The Holiday Inn room was basic but adequate, clean & quite recently re-furbished. Considering the high turnover this hotel deals with, we were pleased with the quality of service we received. We had a perfectly acceptable meal in the bar , a child-free area with a good range of drinks to start off your holiday, including a good range of hot non alcohoic drinks which makes a pleasant change if you're teetotal!
We had a very early flight check-in time so we opted for a taxi ride to the airport & the night reception staff were extremely helpful arranging this. So all in all, yes we were happy with our experience & on return from our holiday, collecting the car was a very smooth process.

Stayed May 2013, traveled as a couple
Helpful?
Thank Suzanne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LauraEggleton, General Manager at Holiday Inn London Gatwick Worth, responded to this review, June 20, 2013
Thank you for sharing your feedback, your comments were a pleasure to read and we look forward to seeing you soon. Don't forget to book direct for best rates!

Kind Regards

Laura Eggleton
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn London Gatwick Worth

Property: Holiday Inn London Gatwick Worth
Address: Crabbet Park Equitation Centre Turners Hill Road, Crawley RH10 4ST, England (Formerly Gatwick Worth Hotel)
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Luxury Hotel in Crawley
#7 Business Hotel in Crawley
#9 Family Hotel in Crawley
#13 Romantic Hotel in Crawley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn London Gatwick Worth 4*
Number of rooms: 118
Official Description (provided by the hotel):
The Holiday Inn London Gatwick Worth Hotel is ideally located 10 minutes from Gatwick Airport and is easily accessible from both the M23 and the M25. As a 4* AA accredited hotel with 118 modern and stylishly decorated hotel guest rooms you can relax in style. Surf the web in our hotel with high-speed wireless Internet.The hotel offers many Park and Fly Packages with 4, 8 or 15 days parking options. There is a wide range of hotel rooms to suit every taste, including a selection of stylish double and twin rooms, family rooms to sleep up to 4 persons,19 executive rooms all with mini bars and luxury toiletries, and 4 luxurious junior suites, with separate lounge area- this hotel is ideal for putting your feet up and relaxing after a long day. ... more   less 
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Also Known As:
Hotel Gatwick Worth
Gatwick Worth Crawley
Gatwick Worth Hotel

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