We paid £85 (B&B) to stay on a Saturday night with our five month old baby while seeing friends nearby.
On arrival, the gentleman at reception immediately stopped what he was doing to check me in. Always a good sign! Nothing worse than sanding there like a lemon while someone who supposedly works in customer service prioritises paperwork over customers. He detailed everything we needed to know and confirmed that a cot would be waiting in our family room. I noticed on our key that the original room number had been tippexed out and a new one given but didn't give it much thought until we got to our room and saw there was no cot. A quick word with reception on the way out soon rectified it. Even with the large cot, bed, sofa etc. the room was plenty big enough for a family on a short stay.
The next morning while showering I realised that the bathroom had been equipped with one large towel and three hand towels. This, coupled with the missing cot & the room change made me think that communication between reception and housekeeping had broken down and the room simply wasn't prepared for a family. Also, on departure we weren't asked how our stay had been, which I think is a must. Had these minor points not occurred then I'd definitely be giving 5/5 - and I know I'm being a bit silly really!
Breakfast was spot on. We will definitely stay again if the chance arises.
- Official Description (provided by the hotel):
- The Holiday Inn London Gatwick Worth Hotel is ideally located 10 minutes from Gatwick Airport and is easily accessible from both the M23 and the M25. As a 4* AA accredited hotel with 118 modern and stylishly decorated hotel guest rooms you can relax in style. Surf the web in our hotel with high-speed wireless Internet.The hotel offers many Park and Fly Packages with 4, 8 or 15 days parking options. There is a wide range of hotel rooms to suit every taste, including a selection of stylish double and twin rooms, family rooms to sleep up to 4 persons,19 executive rooms all with mini bars and luxury toiletries, and 4 luxurious junior suites, with separate lounge area- this hotel is ideal for putting your feet up and relaxing after a long day. ... more less
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- Also Known As:
- Hotel Gatwick Worth
- Gatwick Worth Crawley
- Gatwick Worth Hotel