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Sandman Signature London Gatwick Hotel
Ranked #10 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed January 10, 2014

Looking to book this hotel but need to ask question first. So hard to find email address. Looked under Ramada Plaza but would not take the email I tried to send - tried to find email address direct but no luck. As a last resort looked on Tripadvisor and found out about change of name!!! thank you Trip advisor I will now try again. It might be a good idea if the new owner check the website under the old name..just a suggestion.

Stayed: January 2014, traveled as a couple
Thank anita n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, Director of Sales at Sandman Signature London Gatwick Hotel, responded to this reviewResponded January 13, 2014

We are delighted you are trying to book us, although disappointed you are finding it difficult to find contact details.
We have indeed rebranded as Sandman Signature London Gatwick and making all the necessary changes to our online presence to make this transition as smooth as possible.
Your comments and suggestion has been passed on and we will look into this.
To confirm, to email our reservations please email res_gatwick@sandmanhotels.co.uk or call 01293 561186.

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1,280 - 1,286 of 1,853 reviews

Reviewed January 9, 2014

A less than promising start with a front desk who had no idea about the booking and a bad attitude to boot. Rooms weren't prepared - one bed missing! - and a shortage of towels in both rooms.

A meal at the bar is to be avoided. Slow service to begin with and then the one member of staff who provided that simply disappeared. Dreadful food - nachos which was made up of stale doritos with over-microwaved cheddar cheese and cold salsa (lets give it the benefit of the doubt) on top. Truly appalling. And expensive.

Check out was slow, complicated and initially wrong. Car park is a shambles and the exit not clear.

One to avoid. You get what you pay for - although they should probably be paying you.

Room Tip: Go to the Crowne Plaza nearby
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  • Stayed: December 2013, traveled with family
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Thank Anthony J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, Director of Sales at Sandman Signature London Gatwick Hotel, responded to this reviewResponded January 13, 2014

Sorry to hear your stay with us didnt meet your expectation.
We are currently investigating taking your comments very seriously. We pride ourselves on great customer service and delicious food both of which receive consistently strong reviews, and are extremely sorry that we should fall short of this on the occasion of your stay with us.
We do hope you will come back to the hotel and experience the usual standard of customer service and great food, please do contact me directly should you require a room in the future so I can personally assure this. wknibbs@sandmanhotels.co.uk

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Reviewed January 9, 2014

Used many times for overnight stay at hotel with Maple Manor returning the car to Gatwick terminal on return. Works perfectly for us. Hotel rooms comfortable. I've always asked for extra quiet room as a light sleeper and have been accommodated each time. Staff are unfailingly polite. Always managed to find something to eat in hotel restaurant even though I'm gluten free.

Room Tip: All rooms same standard.
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  • Stayed: October 2013, traveled as a couple
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1  Thank TheFamer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, Director of Sales at Sandman Signature London Gatwick Hotel, responded to this reviewResponded January 13, 2014

We are delighted you use us so frequently, and great news that you always find something on the menu that meets your dietary requirements.
We look forward to welcoming you back to the hotel soon.

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Reviewed January 8, 2014

We stay at the Ramada for a night, the bed was comfortable, the room and bathroom were clean. The room service was right on time for our huge breakfast. Only the receptionist was not really helpful when we asked for the closest train station.

  • Stayed: December 2013, traveled as a couple
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Thank Elie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, Director of Sales at Sandman Signature London Gatwick Hotel, responded to this reviewResponded January 9, 2014

Thank you for taking the time to place a review. We are glad you found us so convenient, clean and found our large bedrooms and bathrooms a good size.
As you mentioned we have rebranded as Sandman Signature London Gatwick Hotel, under new ownership we are undergoing a complete refurbishment. Work has already commenced on the pool with bedrooms and public areas to follow.
We do hope to welcome you back to the hotel soon.

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Reviewed January 7, 2014

I stayed overnight on Mon 6 Jan 14 as I was meeting a flight early the next morning. The place is easy to find - but has recently changed its name which is rather confusing to Sandeman or something like that. I a deal with Lasminute.com for about £60 which was pretty good - room only. Check in was easy as I was pre-paid. I had a large double room on the top 6th floor. I was large and clean with a good large bathroom. It was all clean and tidy. There was a well stocked tea / coffee tray. The hotel has free wifi and the bar stayed open to midnight which was useful. Having said this positive stuff the place was pretty bland and the bedrooms and public areas could do with a refurb.

Room Tip: Top floor - level 6 - is likely to be quieter as there is a tendency for air travellers to be coming...
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  • Stayed: January 2014, traveled solo
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Thank penarthguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, Director of Sales at Sandman Signature London Gatwick Hotel, responded to this reviewResponded January 9, 2014

Thank you for taking the time to review our property. We are delighted you found the hotel so convenient.
As you mention we have rebranded as Sandman Signature London Gatwick Hotel and are looking forward to the refurbishment plans under new ownership. Work has already commenced on the pool.
We do hope to welcome you back to the hotel soon.

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Reviewed January 5, 2014

Hotel was easy to find with plenty of parking.
The room was large and clean, we ate a meal in the bar, food was very good and about the price you expect for a hotel, drinks were expensive though.
On the down side bed mattress and pillows very soft, and despite turning the heating down room was very hot, poor nights sleep

  • Stayed: December 2013, traveled as a couple
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2  Thank Sandra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, Director of Sales at Sandman Signature London Gatwick Hotel, responded to this reviewResponded January 7, 2014

Thank you for your review, we are delighted you enjoyed dining with us and found our prices reasonable.
We have now rebranded as Sandman Signature London Gatwick Hotel. Under the new ownership we are already benefiting from investment on the air conditioning units and looking forward to refurbishment.
We do hope to welcome you back to the hotel in the future.

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Reviewed January 3, 2014

Considering our stay was on 21 December, just before Christmas, the hotel did not seem particularly busy. Our room was spotless, parking was easy and finding the hotel could not have been easier.
The restaurant food was excellent, and reasonably priced for an airport hotel. It is a shame the waitress who took our order did not know how to smile, unlike all of her colleagues who were very pleasant indeed.
Would we return? almost certainly, but hope we do not come across the miserable waitress again.

  • Stayed: December 2013, traveled as a couple
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2  Thank pennvyaj42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, Director of Sales at Sandman Signature London Gatwick Hotel, responded to this reviewResponded January 7, 2014

Thank you for your review, we are delighted you had such an enjoyable stay with us.
We will of course investigate and feedback to our restaurant staff your comments and hope to welcome you back to the hotel soon,
Please do note we have now rebranded to Sandman Signature London Gatwick Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandman Signature London Gatwick Hotel

Address: Three Bridges 18 Tinsley Lane South, Crawley RH10 8XH, England (Formerly Ramada Plaza London Gatwick)
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Crawley
#11 Romantic Hotel in Crawley
#12 Family Hotel in Crawley
Price Range: $84 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandman Signature London Gatwick Hotel 4*
Number of rooms: 151
Official Description (provided by the hotel):
Each of the beautifully appointed 151 bedrooms at our hotel near Gatwick airport has air conditioning, an en-suite bathroom, flat screen LCD TV featuring in room entertainment and high speed Internet access.Savour a relaxing meal in the Brassiere Restaurant, which serves contemporary modern food in stylish surroundings or take it easy in our friendly Club Bar. Alternatively hit the gym in the on-site fitness centre to shake off any jetlag. ... more   less 
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Also Known As:
Ramada Plaza London Gatwick Hotel Crawley
Ramada Hotel Crawley
Ramada Hotel Plaza Gatwick
Ramada Crawley
Crawley Ramada
Ramada Plaza Gatwick

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