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“airport stop over”

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Sandman Signature London Gatwick Hotel
Ranked #8 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed January 1, 2013

we stayed in this hotel as an over night stop over prior to tracelling to Jamaica.We found the hotel an excellent venue for such a stop over.Staff curtious accomodation excellent and services great.Good value and would recommend this hotel.

  • Stayed: December 2012, traveled as a couple
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1  Thank george w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, Manager at Sandman Signature London Gatwick Hotel, responded to this reviewResponded January 25, 2013

Thank you for taking time to provide us with valuable feedback on your recent stay.

I & my team delighted to know that you have enjoyed your stay and we succeeded in creating positive impression to you.

Please visit our website for current value offers on Park & fly and social banqueting events

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,528 - 1,534 of 1,896 reviews

Reviewed December 30, 2012

We had a drive up from Somerset for a night at the Ramada before an early morning flight and a similar one night stopover upon our return. We found the hotel clean and the staff friendly and helpful. The beds were comfortable enough and we slept well. The bathroom was clean and hot water aplenty, although in our room on the return visit the shower was inoperative. Having advised the reception desk I feel confident that it would have been repaired before another guest was accommodated in that particular room. The tissues ran out after using just one or two, but I'm sure if we had asked for a replacement box one would have been supplied. We found the food in the restaurant good though the menu was limited somewhat for choice. Our car was parked for the duration of our vacation and we feel the overall cost was quite reasonable. If we wish to fly out of Gatwick in the future we will not hesitate to book in at the Ramada Plaza again. Thanks particularly to reception clerk Mariamou for your welcome and your assistance.

  • Stayed: December 2012, traveled as a couple
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1  Thank JohnBurbery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, Manager at Sandman Signature London Gatwick Hotel, responded to this reviewResponded January 25, 2013

Thank you for taking time to provide us with valuable feedback on your recent stay.

I & my team delighted to know that you have enjoyed your stay and we succeeded in creating positive impression to you.

Please visit our website for current value offers on Park & fly and social banqueting events

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012

We stayed here the night before and the night after our holiday flights from Gatwick. We got a good deal to stay and and park. The hotel was clean and comfortable, breakfast was reasonably priced (but horrible coffee). Shuttles to the airport are inexpensive but not that frequent (once or twice an hour depending on time of day). All in all, a good deal.

  • Stayed: December 2012, traveled with family
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2  Thank annie6724
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, Manager at Sandman Signature London Gatwick Hotel, responded to this reviewResponded January 25, 2013

Thank you for taking time to provide us with valuable feedback on your recent stay.

I am delighted to know that you have enjoyed your stay and we will look into quality of breakfast coffee.

Please visit our website for current value offers on Park & fly and social banqueting events

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 30, 2012

The hotel looks very nice at a glance but it is very rough around the edges - mouldy ceilings in the bathrooms and peeling wallpaper. We have eaten in the restaurant previously and it was very poor. We stayed as part of a hotel/parking deal so had no problems with it, however I would not recommend it for anything other than an overnight stay.

  • Stayed: December 2012, traveled as a couple
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1  Thank Spuriosity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, Manager at Sandman Signature London Gatwick Hotel, responded to this reviewResponded January 25, 2013

At Ramada Plaza London Gatwick it remains our main objective to deliver a high level of service in all our establishments, both in our hotels and restaurants.
Please be assured that your feedback is very important to us as we endeavour to improve Room standards and meet all our customer’s needs.
We are running a robust programme in our maintenance department to bring such room to standards.

I hope that the above will not refrain you from booking rooms with us again.
Once again thank you for your feedback.

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Reviewed December 23, 2012

Our £80 covered 1 nights stay (double room) including car park charge ,and 14 nights parking with airparks.I really challenge anyone to fault that.The room was good for one night and covered all basic needs for anyone passing through.."It was what it said on the tin "
We have travelled the world and could not fault the courtesy extended to us by the staff who went out of their way to find us a space to park (there is only limited parking which is the one down side )They had to do this twice as our 1st space was stolen by another rude customer as we reversed in.
The reception staff -especially Sylvester ,could not do enough for us even though we arrived late and left early (5 am )and they "smiled "and treated us as if we were important .Not unusual abroad but a real bonus for the UK.We would love to see more competitive prices for food but for the start to our holiday it was on a par with most places.We have used this hotel twice and will certainly return. Excellent value for money.

  • Stayed: November 2012, traveled as a couple
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2  Thank Suzanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, General Manager at Sandman Signature London Gatwick Hotel, responded to this reviewResponded December 24, 2012

Thank you for taking time to provide us with valuable feedback on your recent stay.

I & my team delighted to know that you have enjoyed your stay and we succeeded in creating positive impression to you.

Please visit our website for current value offers on Park & fly and social banqueting events
Report response as inappropriate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2012

Well located Hotel to use, especially with nearby long stay car parking, when flying from Gatwick. Reception staff very courteous and helpful. On site restaurant and bar offering lunches. Would highly recommend this Hotel to all travellers.

  • Stayed: November 2012, traveled as a couple
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1  Thank Lynne_Gus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, General Manager at Sandman Signature London Gatwick Hotel, responded to this reviewResponded December 24, 2012

Thank you for taking time to provide us with valuable feedback on your recent stay.

I & my team delighted to know that you have enjoyed your stay and we succeeded in creating positive impression to you.

Please visit our website for current value offers on Park & fly and social banqueting events
Report response as inappropriate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 20, 2012

Beds provided absolutely no back support! None of the family managed even a wink of sleep, a restless night which has put my back out for the start of my holiday. Also, don't be misled by the reasonable room costs. Bar and Restaurant costs compete with that of the Ritz for microwaveable quality.

  • Stayed: December 2012, traveled with family
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1  Thank rvsreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony F, General Manager at Sandman Signature London Gatwick Hotel, responded to this reviewResponded December 24, 2012

At Ramada Plaza London Gatwick it remains our main objective to deliver a high level of service in all our establishments, both in our hotels and restaurants.
Please be assured that your feedback is very important to us as we endeavour to improve standards and meet all our customer’s needs.
I have passed your comment to relevant Manager for them to take corrective actions and training for the team.

My sincere apology for the inconvenience caused to you and your family
As our reception is 24 hours, if you would have complained regarding the noise we could have moved you to another more comfortable room.

I do take your feedback on Menu, but do not agree that it microwavable quality, our head chef while designing the menu have given lots of consideration to make it more value for money and opted lots of healthy option.

Our menu price in line with all the hotels in the market price and we do offer lots of meal deal.

I only hope you will offer us another chance to impress you...

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sandman Signature London Gatwick Hotel

Address: Three Bridges 18 Tinsley Lane South, Crawley RH10 8XH, England (Formerly Ramada Plaza London Gatwick)
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Crawley
#9 Family Hotel in Crawley
#11 Romantic Hotel in Crawley
Price Range: $87 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sandman Signature London Gatwick Hotel 4*
Number of rooms: 151
Official Description (provided by the hotel):
Each of the beautifully appointed 151 bedrooms at our hotel near Gatwick airport has air conditioning, an en-suite bathroom, flat screen LCD TV featuring in room entertainment and high speed Internet access.Savour a relaxing meal in the Brassiere Restaurant, which serves contemporary modern food in stylish surroundings or take it easy in our friendly Club Bar. Alternatively hit the gym in the on-site fitness centre to shake off any jetlag. ... more   less 
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Also Known As:
Ramada Plaza London Gatwick Hotel Crawley
Ramada Hotel Crawley
Ramada Hotel Plaza Gatwick
Ramada Crawley
Crawley Ramada
Ramada Plaza Gatwick

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