My Partner and I stayed at your hotel on the 15th January and had Holiday parking until the 31st January. When we arrived at the hotel we drove around for 15 minutes plus trying to find a space, often finding it difficult to manouver as cars were parked in front of others and were blocking parts of the roads. We also ate in the buffett restaurant and there was very little food, only small ammounts out and the food was barely warm. The room was adequate for staying over night but the hot water was intermittant and the room was very cold. The hotel was also sold to us as having secure parking, upon our return I found the the aerial from my car had been stolen I reported this at the front desk but the receptionist could barely be bothered to reply. We then found the car battery was dead on our car, wen we asked for assistance it was refused and we werre told we would have to use the payphone as our mobile was not working, the receptionist got extremely annoyed that we gave the hotel telephone number out as a point of contact for the breakdown and when my partner asked for a glass of water to take his medication as he has had a kidney transplant and if he does not take his tablets his body could reject the donor kidney it was refused and he was told to go and buy a fizzy drink from the machine in the gym. Also a van was blocking our car and it was only as luck would have it that the car next to us had gone by the time the breakdown cover had come that we could get out as when we asked in the reception if they could move the car they said no as everyone takes their keys with them. When we asked how we would get out the receptionist just shrugged. I have to say I am not only appauled my car had its aerial stolen but the customer service was appalling.
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- Also Known As:
- Britannia Lodge Gatwick Hotel West Sussex