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“Excellent for what it is.”

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Premier Inn London Gatwick Airport (Manor Royal) Hotel
Ranked #4 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed June 24, 2013

Welcoming staff, clean rooms, quiet at the rear (not overlooking the road, we like to have the window open), good (mass produced) food at reasonable cost. Convenient for Gatwick, Crawley and central Sussex.

  • Stayed: June 2013, traveled as a couple
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1  Thank Stephen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 30, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found the Team to be so welcoming. I am also pleased that you found Gatwick Manor Royal to be convenient for a variety of locations and I hope you'll return to us one day.

Kind Regards

Jemma Brooks
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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968 - 974 of 1,634 reviews

Reviewed June 24, 2013

This hotel is perfect for a stopover before an early flight. Check in was quick and easy and the room was exactly what you would expect from a PI. The bed was very comfy. Managed to get an excellent deal for hotel and 10 days Airparks parking (also very good, only 5 mins away and excellent service) - £80. Looked at staying again this summer but prices quoted are 3X more than I paid last time - very disappointed, so am staying elsewhere. Ate at the restaurant, food was good. Would definitely recommend this hotel if you can get it at a decent price.

  • Stayed: December 2012, traveled with family
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Thank UkSeren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 30, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and experienced such a quick and easy check-in. I am especially delighted that both your Room and Bed were so comfortable and it's a great compliment that you would so happily recommend the Hotel.

Many Thanks

Jemma Brooks
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2013

This hotel fully lived up to our expectations, delivering a very quiet and comfortable stay before an early morning flight from Gatwick. We stayed in room 335, which was the end of the corridor facing towards the airport, but we had no disturbance from planes or cars in the surrounding car-park. The room is standard new-build Premier Inn style (this one includes air-con which was efficient and quiet) with plenty of room when set up as a double - the only downside for us is the standard quibble with Premier Inn that we prefer a cake of hand-soap to the dispenser style.

If using the Sleep/Park/Fly option, bear in mind that this deal is linked to the use of the South Terminal Long-Stay parking. Our flight was from the north terminal, but this only added a few minutes to the time it took to get to the check-in desk as the transit between South & North terminals is so easy at Gatwick.

Unfortunately for us the early morning flight meant leaving before the restaurant was open for breakfast, but we were impressed that it did open at 5am every day to cater for most early flights.

See separate review for the hotel's restaurant which was good, but not quite as good as the hotel experience.

Room Tip: Rooms are numbered 1-35 on each floor, the stairwell & lifts are more or less central so lowest...
See more room tips
  • Stayed: June 2013, traveled as a couple
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Thank Hailes family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 30, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found Gatwick Manor Royal lived up to your high expectations. I am especially pleased you found the Sleep Park Fly package to be so convenient for your early morning flight.

I certainly hope we can welcome you back again.

Many Thanks

Jemma Brooks
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

Perfect choice for a relax night before an early flight at Gatwick airport.

Very good value, clean, room larger than average, good restaurant for dinner, easy car park and 5am breakfast for early flight.

  • Stayed: May 2013, traveled as a couple
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Thank Fred_UK_111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 24, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found the Hotel to be the perfect stopover before your early morning flight. I am especially pleased you found your Room to be so clean and spacious.

Kind Regards

Jemma Brooks
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 23, 2013

We stayed overnight before the London to Brighton cycle ride. There were 4 of us with 4 bikes.
The staff went out of there way to be helpful. We were given adjoining rooms with the door open to allow us to chat! and they allowed us to leave our bikes in a conference room. Nothing was too much trouble. Will definitely return and would highly recommend.

Stayed: June 2013, traveled with friends
Thank rainbow2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 24, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and the Team went out of their way to make your stay more comfortable. I'm so glad you would so readily recommend Gatwick Manor Royal now and I hope you enjoyed the cycling.

Kind Regards

Jemma Brooks
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

I went to Crawley for 15 days and enjoied to much my stay on Premier Inn.
The acomodations and the food are very good.
Everybody on there are very nice e gave me the best treatment.
Especially Deisy from reception, Anna and Niki from restaurant. Thanks for all.

  • Stayed: June 2013, traveled on business
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Thank Everton S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 15, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and encountered such wonderful service from the Team. I hope you will consider us should you need to stay in Crawley again; we would all gladly welcome you back.

Many Thanks

Jemma Brooks
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

This hotel was good, ideal for airport. We stayed at a premier inn in Abingdon few days before and found their staff friendlier, but I guest its due to this being a larger hotel and not as much time to speak to guests.

Room Tip: If you want more staff contact choose a smaller premier inn
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  • Stayed: May 2013, traveled as a couple
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Thank paula p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 14, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am pleased you enjoyed your stay and found it a convenient stopover for Gatwick Airport.

Please accept my sincere apologies that you found the Team to be less engaging than you had previously encountered at another Premier Inn. At Gatwick Manor Royal we pride ourselves on our standards of customer service so the fact you found this area lacking is something I will be addressing with the Team immeadiately. Should you wish to discuss this further do not hesitate to contact me. Phone 01293819120 or Email operationsmanager.gatwickmanorroyal@whitbread.com.

Many Thanks

Jemma Brooks
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Gatwick Airport (Manor Royal) Hotel

Address: Flemming Way | Crawley Business Quarter, Crawley RH10 9DF, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Wheelchair access
Hotel Style:
#1 Family Hotel in Crawley
#1 Best Value Hotel in Crawley
#2 Business Hotel in Crawley
#2 Romantic Hotel in Crawley
Price Range: $58 - $102 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport (Manor Royal) Hotel 3*
Number of rooms: 204
Official Description (provided by the hotel):
Near the town of Crawley, and a great place to rest your head whether you're flying in or out ... more   less 
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Also Known As:
Premier Inn Gatwick Manor Royal Hotel Crawley

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