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Premier Inn London Gatwick Airport (Manor Royal) Hotel
Ranked #4 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed June 13, 2013

This hotel was good, ideal for airport. We stayed at a premier inn in Abingdon few days before and found their staff friendlier, but I guest its due to this being a larger hotel and not as much time to speak to guests.

Room Tip: If you want more staff contact choose a smaller premier inn
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  • Stayed: May 2013, traveled as a couple
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Thank paula p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 14, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am pleased you enjoyed your stay and found it a convenient stopover for Gatwick Airport.

Please accept my sincere apologies that you found the Team to be less engaging than you had previously encountered at another Premier Inn. At Gatwick Manor Royal we pride ourselves on our standards of customer service so the fact you found this area lacking is something I will be addressing with the Team immeadiately. Should you wish to discuss this further do not hesitate to contact me. Phone 01293819120 or Email operationsmanager.gatwickmanorroyal@whitbread.com.

Many Thanks

Jemma Brooks
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,028 - 1,034 of 1,688 reviews

Reviewed June 12, 2013 via mobile

We booked a parking package which proved excellent value for a night's stay and a week's parking at south terminal. The welcome on check in was unexpected, friendly and efficient. Dinner in the restaurant was very good and I was pleased we'd reserved a table as it was busy. Usual Premier Inn room, it was very quiet. Being smaller I thought this property had a nicer feel than the much larger Premier Inn at the North Terminal.

  • Stayed: June 2013
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Thank TravelGav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 14, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found our Sleep Park Fly package to be such great value. I am especially pleased that our welcome surpassed your expectations and you experienced such a friendly check-in.

Many Thanks

Jemma Brooks
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2013

It is no surprise that this company got an award for being the best budget hotel chain in the world. They guaranteed a good night’s sleep, and despite being right near the Gatwick airport, it was serenely quiet. The Thyme restaurant was very good, (a really good thing, as the hotel is in an industrial park with no other restaurants around) and the bar was the lobby sitting area, as the actual lobby was all-business. The room is modern and clean, and a reasonable size, with nice woodwork and built-ins, and a nice bathroom, albeit with small counter space above the toilet. The only flaw in the otherwise quality fittings is the cheap lino floor in the bathroom, which will not last long. Shiny tile would be a better fit with the shiny fixtures. There is a writing table and chair, and armchair. The good lay-out made the room seem larger than it is. The basic price is a fabulous value at 33 pounds (other down-at-the-heels budget motels were advertising 45 pounds).

  • Stayed: May 2013, traveled solo
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Thank Heikermeister
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 14, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and I'm genuinely blown away by the enthusiasm and positivity of your kind words. It's so great to know you had such a wonderful experience here and describing Gatwick Manor Royal as the 'Best Budget Hotel ever' is just about the highest compliment you could have paid us.

Many Thanks

Jemma Brooks
Operations Manager

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Reviewed June 11, 2013

Stayed here for more than 2 weeks and was the 1st time at premier inn Manor Royal. The place is spotless with nice size and confortable room. If you coming to this Premier Inn expecting a Budget hotel it is only on price! Welcoming service at reception always helping around.
Restaurant is a great value as the food is good and service Amazing!
All staff great particulary Anna as she was coming to my table asking if i need anything and seems like she was everywhere making people feel relaxed after crazy days in my case. The gentleman at the bar is also great and very professional. Name is Dainius i think. I will stay here again and recommend this Premier Inn .

Stayed: April 2013, traveled on business
Thank J0anne_SP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 11, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found your Room to be so clean and comfortable. I'm especially pleased that you encountered such wonderful service when in our Thyme Restaurant. Your kind words are appreciated by the whole Team and we all look forward to welcoming you back one day.

Kind Regards

Jemma Brooks
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2013

A simple 10 minute bus ride (either 'hotel bus' or the local public bus provider) from the Gatwick terminals, but on an industrial estate so not much to do nearby. There is a Tesco Express a few minutes' walk away for basic needs.

Rooms very clean, typical Premier Inn. No problems with either external or internal noise.

The evening meals were not as good as I have had in similar Premier Inns however, and as mentioned there is a lack of alternatives. Breakfast was fine.

  • Stayed: June 2013, traveled solo
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Thank saintstreaky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 10, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and found your Room to be clean and quiet.

I am sorry that your evening meal in our Thyme Restaurant was less than satisfactory. Should you wish to discuss this further please do not hesitate to contact me. Phone 01293819120 or Email operationsmanager.gatwickmanorroyal@whitbread.com.

Many Thanks

Jemma Brooks
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2013

Excellent hotel, very inviting and clean. Very good and well priced breakfast, lunch, and dinners available at the hotel. Staff are amazing, always incredibly helpful and open for a chat. Rooms are extremely comfortable as well. Would definitely stay here again in the future.

  • Stayed: May 2013, traveled on business
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Thank Josh L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 9, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found your Room to be so comfortable. I am especially pleased you found the Team to be so friendly and helpful and it's so great to learn that you would happily stay with us again.

Many Thanks

Jemma Brooks
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2013

Stayed here in May and this was the 3rd time that we stayed at the Premier Inn Manor Royal. The value here is incredible if you book in advance and the place is spotless, rooms comfortable, staff welcoming and the Thyme restaurant serves really nice food.
This is the perfect hotel to relax the night before a flight. I have stayed at many of the hotels around Gatwick including the much more expensive airport terminal hotels and this hotel just happens to be one of my favourites so why pay more.
Whilst you wouldn't come to a Premier Inn expecting 5 star luxury you really do forget that you are staying in a budget hotel here. This is why my rating is 5 stars as this represents the experience and value that you get for your money.
I thought that all of the staff were really helpful and professional.

  • Stayed: May 2013
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Thank Sjr76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded June 9, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted that you continue to enjoy your visits to Gatwick Manor Royal. Your kind Review perfectly conveys your enthusiasm for the Hotel and comparing us so favourably with the more expensive Airport Hotels is a great compliment.

I genuinely hope we will be able to welcome you back many more times.

Many Thanks

Jemma Brooks
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Gatwick Airport (Manor Royal) Hotel

Address: Flemming Way | Crawley Business Quarter, Crawley RH10 9DF, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Wheelchair access
Hotel Style:
#1 Family Hotel in Crawley
#1 Best Value Hotel in Crawley
#2 Romantic Hotel in Crawley
#2 Business Hotel in Crawley
Price Range: $60 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport (Manor Royal) Hotel 3*
Number of rooms: 204
Official Description (provided by the hotel):
Near the town of Crawley, and a great place to rest your head whether you're flying in or out ... more   less 
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Also Known As:
Premier Inn Gatwick Manor Royal Hotel Crawley

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