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“Good airport option”

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Premier Inn London Gatwick Airport (Manor Royal) Hotel
Ranked #4 of 28 Hotels in Crawley
Certificate of Excellence
Reviewed May 16, 2013

We stayed here before a flight to Cuba and were very happy with the hotel.

It was cheap - £39 a night for an airport hotel is very good, the room was very comfortable, perfectly clean all you really need.

We had dinner in the hotel which was Ok, reasonably priced and a decent standard although they did make a mistake with our pizza order.

Breakfast was excellent, well worth the money.

My one complaint would be the shuttle bus service isn't that reliable at night, we arrived at the airport around 7pm and would have had to wait an hour on a bus so we got a taxi which cost £15. The bus returning to the airport was fine but after seeing the number of Premier Inns in the area I wonder if by the time we paid for buses and taxis we would have been just as cheap booking somewhere a bit closer to the terminal.

  • Stayed: April 2013, traveled as a couple
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Thank Bazzah41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded May 21, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and found your Room to be so clean and comfortable. I am especially delighted you thought our Premier Breakfast was so good and such great value for money.

Many Thanks

Jemma Brooks
Operations Manager

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985 - 991 of 1,613 reviews

Reviewed May 11, 2013

Definitely a no frills budget hotel but, wow, they do everything right. A clean quiet room, the friendliest staff anywhere (particularly Niki and Krisztina in the dining room) and all at a great price!

  • Stayed: May 2013, traveled as a couple
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Thank Cruiser_Chris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded May 12, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found your Room to be so clean and quiet. I'm especially pleased to read your kind words about the Team. Your lovely comment is a great motivation to everyone here to maintain the high standards of service you experienced.

Many Thanks

Jemma Brooks
Operations Manager

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Reviewed May 11, 2013

All immaculate. Very noise free in room. Great value dinner and breakfast deal, staff friendly. Kids beds all made up for before arrival. Temperature control in room was good. Nice hot powerful showers. Complimentary shower gel and hand wash.

  • Stayed: April 2013, traveled with family
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Thank 51emz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded May 11, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found everything in your Room to be so conducive to a comfortable night. I am also pleased that you found our Thyme Restaurant to be such great value and I hope you will consider us should you return to the area again.

Kind Regards

Jemma Brooks
Operations Manager

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Reviewed May 8, 2013

Wonderful experience in general for Vacation and business trips! Great staff/customer relationship, professionals and very good at what they do. Clean hotel and very good food. My family and I enjoyed.





  • Stayed: April 2013, traveled with family
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Thank Hashus E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded May 11, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found the food in our great value Thyme Restaurant to be so good. I am especially pleased that you found the Team to be so good. Everyone here puts the customer at the heart of what they do and it's great to know that this is reflected in your own experience.

Many Thanks

Jemma Brooks
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2013

Excellent parking, excellent staff, room & bathroom very clean. Wifi available throughout, short drive to Gatwick airport. Good value for money. Only complaint was hard bed and room too warm, however I would stay again










  • Stayed: May 2013, traveled with friends
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Thank Abfabknuckles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded May 11, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am so pleased you enjoyed your stay and found our unique location to be so convenient for you. I am also glad you found your Room to be so clean and you were able to enjoy a good night's sleep.

Kind Regards

Jemma Brooks
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2013 via mobile

Arrived late and left early so was not in the mood for fuss nor frills.
Speedy check-in, hot shower (with good water pressure!) and new, firm bed in a well ventilated room made this the perfect airport stay.

  • Stayed: May 2013
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Thank nelsonhond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded May 7, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am delighted you enjoyed your stay and found your Room to be so clean and comfortable. I am especially pleased that you were able to check in and check out so speedily and this proved convenient for your brief stay.

Many Thanks

Jemma Brooks
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 4, 2013

We stayed here for one night prior to a flight from the airport and were impressed by the friendly welcome and smooth check-in on arrival. We managed to park right by the front door, which was another bonus.
However, the hotel itself suffers from most of the drawbacks of other Premier Inns: small rooms, very noisy plumbing, thin walls - and, in this case, plenty of outside noise at sunrise. I suspect it was bin collections and/or deliveries, but, whatever the source, the constant beep-beep-beep of reversing lorries and associated operations certainly disturbed our sleep. It seemed to go on for ages, and then people started to use their bathrooms ....

  • Stayed: April 2013, traveled as a couple
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank TravelCriticWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jemma B, Manager at Premier Inn London Gatwick Airport (Manor Royal) Hotel, responded to this reviewResponded May 7, 2013

Thank you for taking the time to post a review on Premier Inn Gatwick Manor Royal.

I am pleased you enjoyed your stay and found the Team to be so welcoming.

Please accept my apologies for the disturbances you experienced during the early hours of the morning. Naturally it is completely unacceptable that your sleep should be interrupted in this way and I am sorry that your stay was ruined. If you wish to discuss this further please do not hesitate to contact me. Email operationsmanager.gatwickmanorroyal@whitbread.com or phone 01293819120.

Kind Regards

Jemma Brooks
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Gatwick Airport (Manor Royal) Hotel

Address: Flemming Way | Crawley Business Quarter, Crawley RH10 9DF, England
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Wheelchair access
Hotel Style:
#1 Best Value Hotel in Crawley
#1 Family Hotel in Crawley
#2 Business Hotel in Crawley
#2 Romantic Hotel in Crawley
Price Range: $58 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn London Gatwick Airport (Manor Royal) Hotel 3*
Number of rooms: 204
Official Description (provided by the hotel):
Near the town of Crawley, and a great place to rest your head whether you're flying in or out ... more   less 
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Also Known As:
Premier Inn Gatwick Manor Royal Hotel Crawley

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