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“Great value airport hotel”

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Courtyard London Gatwick Airport
Ranked #20 of 28 Hotels in Crawley
Reviewed April 10, 2013

We stayed for 1night before our holiday flight to Spain. Car parking was included in the price. We found the hotel extremely comfortable, clean and a great start to our holiday. The restaurant was very welcoming and the food most acceptable. The bar was inviting and the prices acceptable for a hotel. We would definitely stay their again. The only downside was the service bus on our return. It was filthy dirty both inside and out, and miles too expensive. We also ha to wait over half an hour for it arrive at Gatwick South terminal in a cold and wet January. However I have to say that this bus service is not run by the hotel but it doesn't help their image.

Room Tip: Walk or get a taxi if flying from the South terminal. The buses are disgusting and £3 each way for...
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  • Stayed: January 2013, traveled as a couple
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Thank Ian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,764 - 1,770 of 2,621 reviews

Reviewed April 10, 2013

Stayed the night before we flew to Vegas in March. Hotel very nice, bedrooms clean and tidy nice comfy beds. Hotel in walking distance to the terminal about 10 mins away. There is a bus service provided though too. One of the best hotels we have stayed in at Gatwick and I would definately stay there again.

  • Stayed: March 2013, traveled with family
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Thank Lovestravelling31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

Perfect If you need to catch a early flight
If you only have a carry on you can walk to the airport and save money since the bus charge for the 2 minutes ride! It's about 10 minutes walk
Typical courtyard Nothing special , it took a long time for check in the employees were friendly and professional vending machine in the lobby for coffee the bar restaurant was full but I did not try room was big for European standards clean and bed comfortable

  • Stayed: March 2013, traveled with friends
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Thank MARINELA1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013

Really good value if you include parking and valet service. Have stayed here a few times and great service with easy access to South & North Terminals. Nice spacious rooms with decent restaurant and bar. Great to stay the night before flying off to your destination.

  • Stayed: February 2013, traveled as a couple
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Thank mariawsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 9, 2013

  • Stayed: March 2013, traveled with family
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Review collected in partnership with Easytobook.com
Thank Graham S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed April 8, 2013

Stayed here a night before holiday. good location, that's about it. bed was uncomfortable, (room 3) ? Broken mattress? Room booked for two and prepared for one (one lot of pillows, towels, bathroom accessories) reception staff were unfriendly even rude. couldn't get into room for over 40 minutes, spoken to like I was an imbecile until they couldn't get into it either and the 'master key' had to be collected. on return from holiday had to wait sometime before I was handed my car keys and even then I wasn't given the code to leave the car park and had to return to and wait at reception again. Very disappointing for Marriott. I'd rather go somewhere further from airport and get better service

  • Stayed: March 2013
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Thank Drwall1751
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Varun S, Rooms Division Manager on behalf of our General Manager at Courtyard London Gatwick Airport, responded to this reviewResponded April 12, 2013

Thank you so much for taking the time to review our hotel: your feedback is very valuable to us.

We are sorry to learn that you found our beds uncomfortable. The hotel is 3 years old and all our mattresses are to Marriott specification and bought from the nominated Marriott supplier.

A Duty Manager is always available 24 hours. We have empowered our Management Team to provide and ensure guest satisfaction at all times should the issue is brought to our attention when it occurs. We believe that this provides us with an opportunity to do something about it at the time.

We work in partnership with Maple Manor Parking Limited in Gatwick to manage our car park operation. Maple Manor Parking Limited is an individual and most popular provider of Meet & Greet Gatwick Airport parking. We sincerely apologise for any inconvenience caused when picking up your car. Obviously, we were very concerned to read about your experience and have duly passed on your feedback for appropriate measures to be taken and avoid similar experiences for our other valued guests.

We are a very busy airport hotel and deal with around 400-500 guests each night. We are very very sorry but sometimes our guests have to wait in a queue for check-in and check-out. We endevour to give enough attention to our guests and attempt to answer all their queries when asked on arrival or departure.

Thank you again for your feedback and we look forward to welcoming you in the near future for which we trust will be enjoyable stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

We stayed here for 1 night in March and left the car here for a 2 week cruise around the caribbean. The hotel is only a 6 - 8 minute walk away from the terminal and so it can be walked easily with luggage if the bus transfer is not required. Food deal was of a reasonable standard although bar meals are also available. Very comfortable room and service good. I would reccomend for a pre-flight stay.

  • Stayed: March 2013, traveled with friends
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Thank Kevin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard London Gatwick Airport

Address: | London Gatwick Airport, Buckingham Gate, Crawley RH6 0NT, England (Formerly Courtyard by Marriott London Gatwick Airport Hotel)
Phone Number:
Location: United Kingdom > England > West Sussex > Crawley
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#8 Luxury Hotel in Crawley
Price Range: $88 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Courtyard London Gatwick Airport 4*
Number of rooms: 218
Official Description (provided by the hotel):
Settle in at Courtyard by Marriott London Gatwick Airport. Our airport hotel in Gatwick, England is a contemporary retreat near Gatwick Airport. We offer convenient, modern rooms and suites with easy terminal access. Relax on your king-sized bed, or watch television on your flat-screen satellite TV. Maintain your workout routine in our state-of-the-art fitness centre, with the latest cardiovascular equipment. And stop by our Casterbridge Grill, which offers the best steaks in the Gatwick Airport area. For informal dining, the hotel lounge and bar is open from 10:00 am to 11:30pm. In addition to being within walking distance of Gatwick's south terminal and a short (chargeable) shuttle ride to other terminals, Courtyard by Marriott London Gatwick Airport is just 30 minutes away from Central London via the Gatwick Express Train service. ... more   less 
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Also Known As:
Courtyard West Sussex

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