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“Long wait for very average food with poor service”

Frankie & Benny's New York Italian Restaurant & Bar - Telford
Ranked #51 of 242 Restaurants in Telford
Price range: $37 - $37
Cuisines: Italian, American, Pizza, Diner
More restaurant details
Restaurant details
Good for: Kids, Special occasions, Families with children, Large groups
Dining options: Lunch, Breakfast, Late Night, Dinner, Brunch, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Manchester, United Kingdom
Level Contributor
56 reviews
44 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Long wait for very average food with poor service”
Reviewed March 7, 2013

We waited well over or allotted 30 min wait - more like 45 mins. The bar was heaving and there wasn't anywhere to sit and the service was snail like.

When we were seated I was without a drink so the waitress said she would give me a moment to decide. Another 15 mins went by and then another waiter came to take our order and then I prompted him that I also would like a drink.

Starters arrived and went - tasty, hot and just enough of them
Mains arrived and at this point I asked him where my drink was as I had been very patient.

Mains were tasty - we both had pizzas but nothing amazing.
I felt it was very expensive for what it was. We felt really rushed and the wait for drinks was just ridiculous. The waiters need to become more efficient.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank ravaddi1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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470 reviews from our community

Visitor rating
    149
    132
    87
    57
    45
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Bridgnorth, United Kingdom
Level Contributor
7 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“good for a treat”
Reviewed March 3, 2013

We loved the service, food and ambience but thought it was pricey . However, loads of special offers if you get your timing right. Worth a look on the website before arranging to go.

  • Visited February 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank jja453
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telford
Level Contributor
70 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 41 helpful votes
“Polite and helpful staff”
Reviewed February 20, 2013

Frankie & Benny's is Frankie & Benny's food wise. The staff at the Telford restaurant have always been polite and helpful.

  • Visited March 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank badgerTelford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telford
Level Contributor
91 reviews
46 restaurant reviews
common_n_restaurant_reviews_1bd8 49 helpful votes
“Great breakfast - good coffee with free refills”
Reviewed February 19, 2013

Great breakfast - good coffee with free refills - good choice for vegetarians pancakes are good - quick service and smiles from staff

Visited January 2013
Helpful?
Thank sueandbrianlinedance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Telford, United Kingdom
Level Contributor
25 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Brilliant as Always!”
Reviewed February 18, 2013

We eat here quite often, it's not expensive but isn't cheap either. Service and food has always been amazing except for once, where the waitress' couldn't be more apologetic and we had the meal for free.

Great on a Monday as it's 25% off, they do special menus throughout the week and they also offer student discount.

I also love that you can take your own cake for birthdays and they'll pop on 'Happy Birthday' and 'Congratulations' by Cliff Richard and add some candles and sparklers to the cake and make a big thing out of each birthday. I can imagine this gets tiring but they always look like its the first one they've done. Once, we didn't bring a cake, but they still dressed up the dessert and popped on the music for us. It was brilliant!

We will continue to eat here as it's very rarely at fault.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank i_am_tre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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