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Ramada Hotel Telford Ironbridge
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Reviews (795)
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Reviewed December 10, 2012

Used this hotel for a short break to Telford to visit family and some shopping. Very reasonably priced accomodation within walking distance of central shopping area. There were Christmas Parties taking place, but they did not disturb us or cause any issues.The restraunt was closed, but we were tired on arrival and ordered room service. Not a massive selection but good value, tasty and well presented. They advised that there might be a wait due to parties food being served, but it actually arrived quicker than they advised.
We chose the hotel as it had a pool and gym. Used the gym first day as the pool was closed due to a technical issue, but it was fixed for the Sunday morning and had a lovely swim as the only ones in the pool. Sauna also available. All are compact, clean and good enough for a pleasant swim and cardio workout or sweat!!

Room Tip: Do not pre order breakfast as there was a cheaper deal available on weekends stays. We actually made our own arrangements so cannot comment on quality Room 203 close to Gym & pool
  • Stayed: December 2012, traveled as a couple
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Thank Binksy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melstanton, General Manager at Ramada Hotel Telford Ironbridge, responded to this reviewResponded December 17, 2012

Thank you for your honest feed back for Grays Hotel. I hope you enjoyed your shopping trip and enjoyed all those bargins. I was pleased to read your Room Service arrived very prompt and you found your food tasty and well presented.
I'm sorry to hear that the pool was closed on your arrival but manged to make good use of it before you left.

I wish you all a Merry Christmas and hope to see you back at Grays for the New Years shopping bargins.

Kind Regards

Grays Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2012

I stayed at the Grays hotel for 2 nights and had a very mixed experience. The highlight of my stay were the delightful staff including a lovely lady with blonde hair who was always smiling and did everything she could to make all the guests feel welcome, she seemed to be on the desk most evenings and even after just 2 nights she felt like a friend :)

I went to my room to find it, and pretty much the entire floor, stinking of smoke. The hotel was full so I could not change rooms. Aside from the smell the room was very clean and tidy.

The food is awful but then to be honest I haven't stayed at any hotel within this price bracket with better food to offer.

  • Stayed: December 2012, traveled on business
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Thank Sam_Remmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melstanton, General Manager at Ramada Hotel Telford Ironbridge, responded to this reviewResponded December 11, 2012

Mixed review but all feedback is very welcome for us to improve our product and service.
Looking at the review below I have commented on this as this area needs reviewing and I do apologize for this.
As for our food quite surprised on the awful review?
Please could I ask did you bring this to our attention? So we could have resloved your disappointment with your meal?

We hope you do use Grays Hotel in the future and we wish you a Merry Christmas and a Happy New Year.

Best Wishes

Grays Hotel Team

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Reviewed December 4, 2012

stayed last year thought we would try greys again,had a room off late rooms.com for £37 as it was a late decission to travel,on arrival we were sent to room 320 up in the gods on the 3rd floor,opening the corridor door we were met by the strong smell off smoke,opened the door to 320 still a strong smell of smoke ,had to open the velux window on a very cold evening,when looking at the room it looked like we d been squashed into a single room,1chair,1cup,towels for 1 and half a headboard and a slopping ceiling as like i said we were in the attic rooms,we still like the grays but in future we may deal direct with hotel and ask not to be put on the 3rd floor,

  • Stayed: November 2012, traveled as a couple
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Thank steveish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melstanton, General Manager at Ramada Hotel Telford Ironbridge, responded to this reviewResponded December 7, 2012

Many thanks for your feed back for Grays hotel. Please accept my apologizes for the bedroom that was allocated to you and the smell of smoke in the corridor.
The 3rd floor towards the end of the corridor is our allocated smoking rooms which I now think needs to be reviewed. With Trip Advisor it is diffcult to make contact with you direct but hopefully you will hear from us very soon.

Best Wishes for Christmas and hope to see you in 2013.

Grays Hotel Team

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Reviewed November 24, 2012

Stayed here by accident really as the International in Telford was full.

Pretty much standard hotel room, clean and functional, but stay made by a great staff. Helpful friendly and seemed happy to meet, greet and help guests.

Breakfast was pretty good as well.

  • Stayed: November 2012, traveled solo
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1  Thank Julien D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melstanton, General Manager at Ramada Hotel Telford Ironbridge, responded to this reviewResponded November 27, 2012

Thank you for your review for Grays Hotel. It was good to read that you found our staff friendly and the bedrooms clean and functional. I will pass your feed back onto to the staff.

We hope you come back and visit soon.

Regards

Grays Hotel Team

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Reviewed November 12, 2012

Friendly man on the desk, and excellent room service, good value and quick service. Room was clean and nicely set out. Would come back again! Close to the shopping centre. Bed was comfy. Stayed in room 101.

  • Stayed: October 2012, traveled as a couple
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1  Thank AlzieMulligan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melstanton, General Manager at Ramada Hotel Telford Ironbridge, responded to this reviewResponded November 14, 2012

Room 101 is ready and waiting for you!
Many thanks for your excellent feed back for Grays Hotel and your comments have been passed onto the staff. With our location yes your quite right been next to the large shopping center with all those Christmas bargins waiting to be snapped up?

We look forward to welcoming you back to Grays Hotel very soon.

Best Wishes

Grays Hotel Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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