I was greeted by a clueless receptionist on my arrival when I first got there who did not know if payment had been taken already. I provided my bank details upon her request as she was going to speak to her colleague and do whatever was necessary. Long story short I got charged an extra £49.75 as payment was already taken and I have been chasing them for a refund for over a week and by chasing I mean I've been ringing and e-mailing them every day (don't expect any customer service or diligence). Anyway they got back to me today claiming that I spent that money in the restaurant, which I did not even step inside of!! I am absolutely outraged and think it would only be right to share with you my experience. I am £50 shorter than I should be, I've wasted a hour or two writing e-mails and making phone calls but worse of all I've got that low feeling you have when you get mugged. To summarise: Lack of Customer Service, Lack of Records, Lack of Diligence. Just makes me think how many other people they might have done this too. I genuinely hope this review will turn a few people away from this hotel as these guys robbed me of my hard earned money!! Just bare in mind when booking you may be paying £49.75 more than you might think...
- Official Description (provided by the hotel):
- The Telford Whitehouse Hotel is located just off the M54 at junction 6, with direct access to the M5/M6 and M42; 15 minutes from the medieval town of Shrewsbury and the World Heritage site of the Ironbridge Gorge Museums. The Wrekin can be seen from the Hotel, with the local area offering extensive walks for Ramblers and with a network of dedicated cycle routes it affords those with children the opportunity to take active holidays. The Hotel boasts extensive leisure facilities with a 44 Station Gymnasium, Swimming Pool, Sauna, Solarium, Jacuzzi and Steam Room. Alternatively take time out and indulge yourself with a relaxing treatment by making an appointment at Yutopia Beauty Salon, it is advisable to pre-book your appointment. ... more less
- Reservation Options:
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- Also Known As:
- Telford White Hotel
- Telford Whitehouse Hotel England