We booked the hotel for New Year a party of 6 adults.The first problem occurred when the Hotel asked us to pre-book the meals but sent out the wrong menus on the form ... not once but twice. I had quite a conversation with a young lady on the phone who assured me they were right until we went through it line by line
As my husband and daughter are Coeliac we have to be very careful that the Hotel can cater for them. This was the bad start, it took many phone calls before I was able to feel confident that the Hotel was taking it seriously and would be able to cope.I even said I would provide various elements of the meal if they were unsure. Wayne, the Hotel Manager to the rescue, in one phone call he had it sorted. Hmmmm maybe his staff need a little more training in the customer service department.
The rooms were ok, not plush but standard hotel rooms, that is until my daughter arrived and she had a fantastic room, four poster walk, in shower etc. Absolutely lovely, now let me think, who did all the hard work getting everything right!!
The evening was lovely, the food was fantastic, the service pleasant and quick. Entertainment not to my taste but that is personal to me.
The icing on the cake was a good nights sleep in a very comfy bed and an appetising breakfast.
See you next year.
- Official Description (provided by the hotel):
- Buckatree Hall Hotel is a renowned country house hotel set in its own mature gardens and woodland beside a scenic lake. The hotel offers first class accommodation and facilities in which you can relax and enjoy the memorable surroundings and location. We are ideally located at the foot of the famous Wrekin Hill for all of Shropshire's finest tourist attractions including Ironbridge and its museums, the Black Country and Shrewsbury. Just a short journey from Telford central we are also ideal as a base for visiting Chester, North Wales and the West Midlands. A full service hotel of which the team are highly motivated to provide a professional, friendly and fantastic product at all times. ... more less
- Reservation Options:
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- Also Known As:
- Buckatree Hall Telford
- Hotel Buckatree Hall
- Buckatree Hall Hotel Telford, England