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“"Delighted and Disgusted"....”

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Holiday Inn Telford - Ironbridge
Ranked #3 of 21 Hotels in Telford
Certificate of Excellence
Reviewed June 14, 2013 via mobile

Stayed at the Hotel between 10th.and 14th.June.
On the positive - the Reception and Dining Room Staff were welcoming, most helpful and professional - with a special "thanks" to Dee in the Restaurant for her kind attention and service. Also, the Kitchen Staff were efficient and helpful with our Dietary needs.
On the negative - the Housekeeping Team need close attention from the Hotel Management to ensure that they carry out their basic duties. It was necessary for us to report problems with our room (36) to the Reception on two out of three of our days that we were at the Hotel. On Tuesday we returned to find that the beds had not been made and the wet,soiled towel's had been removed from the floor of the shower and placed on the hook on the bathroom door. ...!!!! On Thursday we returned to find the rubbish had not been emptied from the bin - the "coffee/tea" items had only been partly replenished - and someone else's black sock appeared from under the bed.....!!!!!
Really, the lack of care regarding basic duties in the rooms is not acceptable to customers in this day and age.There are other competitors looking for the same customers - so Holiday Inn Telford - if you cannot guarantee clean and well serviced rooms then you will loose returning customers to your competitors- it's up to you. ..!!!???

  • Stayed: June 2013
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Thank denniskerrigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this reviewResponded June 17, 2013

Dear DennisKerrigan

Thank you for your constructive review and I would like to apologise for the shortfalls in housekeeping standards which you found on 2 separate occasions. Please be assured that this is not indicative of our usual high standards of cleanliness and I am very disappointed that this happened to you. The Head Housekeeper has carried out remedial training with her team to ensure that this does not happen again.

I am pleased that, on the other hand, you were delighted with the rest of your stay and your kind remarks have been passed on to everyone, including Dee who will be particularly pleased. I do trust that this did not mar your stay with us.

Kind regards, Lis Frost, Guest Relations Manager

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554 - 560 of 794 reviews

Reviewed June 12, 2013

Just another Holiday Inn, I thought, but was pleasantly surprised. Extremely friendly and helpful. Room was larger than most, two large beds, clean, quiet, good bath and shower. Food was excellent. Both reasonably and expensively priced wines, but for me, the best thing of all was they actually had a local REAL ALE on the bar, and very good it was too. How nice to see this instead of the usual parade of nondescript, tasteless, over pressurised fizz which is usually on offer at 'chain' hotels. A sincere thank you to whoever went out on a limb to provide this. Also the fruit range provided at breakfast was wonderful - thanks again.

Room Tip: Away from the lifts (although this means a longer walk.
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  • Stayed: June 2013, traveled with friends
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Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this reviewResponded June 14, 2013

Dear Keith S

I'm so glad that you enjoyed your stay and thank you for telling everyone about our fantastic real ale offering which is very popular! The manager responsible for this initiative has certainly been informed. Its really helpful to get feedback like this.

I look forward to welcoming you back on a future occasion.

Yours sincerely

Lis Frost, Guest Relations Manager

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Reviewed June 7, 2013

But........................................

We booked an executive room for two nights on a dinner bed and breakfast deal.included in the deal was wifi , bottle of water in mini bar and luxury toiletries.

Well it worked out 24 hour wifi voucher, a 500ml bottle of water on day 1 only and 3 little bottle's of shower gel etc for the whole stay. Very disappointing.

Forget about that and it was great, staff on reception very welcoming and helpful, same in restaurant, food and service great.
Room 220 was bright, clean and fresh, there was a wedding on and you would not have know they where there..

Will go back but get a standard room, shame 24 hour wifi was £10:50

Room Tip: Executive rooms on top floor away from noise
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  • Stayed: May 2013, traveled as a couple
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Thank RolandRatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this reviewResponded June 14, 2013

Dear Roland5

Very many thanks for your candid review and please be assured that all your points have been duly noted. I have passed on your thoughts about our team to everyone concerned and I'm glad that you were able to have a chilled stay with us!

If you expect to return to Telford in the future, please dont hesitate to contact me direct at the hotel.

Kind regards, Lis Frost, Guest Relations Manager

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Reviewed June 6, 2013

have stayed here twice and both experiences have been great!
had a perfect few meals that were so very delicious, great presentation and very gourmet.
both rooms were perfect and clean, felt really at home and the spa and gym facilities are also really good too, especially for an evening swim!
parking is also very convenient and spacious, would definitely reccommend!!

  • Stayed: October 2012, traveled on business
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Thank gjbrighton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this reviewResponded June 14, 2013

Dear GJBrighton

Very many thanks for your lovely review and I am pleased that you were able to take full advantage of all our facilities during your stay. Your kind remarks have been passed on to all the team and we look forward to welcoming you back soon.

Yours sincerely
Lis Frost, Guest Relations Manager

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Reviewed June 3, 2013

Really nice hotel, clean friendly people nice pool, nice breakfast. Helpful staff easy access to Telford town park which is brilliant for kids of all ages. Free entry to wonderland was a bonus although a nice walk not much for children over 7. Cinema, bowling, ice skating, large shopping centre all in walking distance, in so many ways couldn't have asked for more. However, both of the double beds in our room were uncomfortable,one sagging horizontally the other vertically. The lamps on the headboard are oddly positioned so you bang you head or shoulder if you sit up. However we were in a family group and had three rooms between us and I think it was just us that had the dodgy beds but we had a good time.

Stayed: June 2013, traveled with family
Thank jp3996
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this reviewResponded June 4, 2013

Dear JP 3996

Thank you for your kind review which has been passed on to all the team. I do apologise for the fact that you found your mattresses uncomfortable, we are in the process of replacing mattresses as part of our rolling refurbishment programme.

I'm pleased that you and the family were able to experience the local leisure delights of Telford which has some great amusements for everyone. If you come back and stay with us, perhaps you'll be able to explore just a litte farther afield, there's lots to see and do in Shropshire!

Kind regards, Lis Frost, Guest Relations Manager

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Reviewed May 28, 2013

Clean, comfortable bed and good location to Conference Centre and town.
Very good breakfast. Will stay again when attending a Conference.
Only draw-back - asked to have room next to my family and booked in January - but this was not the case - rooms some distance from each other. Also wanted 2 rooms which had been refurbished but again not the case.

  • Stayed: May 2013, traveled solo
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Thank 219Kay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this reviewResponded June 4, 2013

Dear 219 Kay

Many thanks for your review and I am pleased that overall you enjoyed your stay. I have contacted you separately so that I can find out why your requests were not fulfilled but in the meantime please accept my apologies.

I look forward to hearing from you soon.

Kind regards, Lis Frost, Guest Relations Manager

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Reviewed May 28, 2013

Have used this hotel several times in the past as a Friday night stop over on the way to North Wales. Forgot to take swimming costume to take advantage of the nice swimming pool though - Nice touch - not sure if it is every night or just weekends, but they had a well priced "Specials" buffet - that night it was featuring Pie, Bangers & Mash - but I think they change the feature Menu

Room Tip: Room 18 on the ground floor has 2 large Queen Beds - Better than a tiny twin!
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  • Stayed: May 2013, traveled as a couple
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Thank Terrys_FOLLIES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this reviewResponded June 4, 2013

Dear Terrys Follies

Thank you for your kind review and I'm pleased that you found our location convenient for your onward journey to North Wales.

I'm glad you enjoyed the Specials Buffet, although I would advise readers that under normal circumstances, we offer a weekly changing menu in our restaurant along with a daily changing specials menu, as well as our ever popular bar menu.

I hope you wil come back and stay with us again soon,

Kind regards, Lis Frost, Guest Relations Manager

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Additional Information about Holiday Inn Telford - Ironbridge

Address: Telford International Centre | St. Quentin Gate, Telford TF3 4EH, England
Phone Number:
Location: United Kingdom > England > Shropshire > Telford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 21 Hotels in Telford
Price Range: $76 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Telford - Ironbridge 3*
Number of rooms: 153
Official Description (provided by the hotel):
Holiday Inn Telford / Ironbridge is ideally located just off the M54 and offers free parking. The hotel is adjacent to The International Centre and is only a short stroll to Telford Shopping Centre and Southwater Entertainment Quarter with IMAX Cinema, ice rink and ten pin bowling. Nearby is the wonderful Telford Town Park which offers acres of woodland walks and free fun in the many play areas, alongside high ropes, zip wire and mini golf activities. Guests can enjoy heavily discounted tickets for top Shropshire tourist attractions, available from the Hotel Reception. Ironbridge Gorge and its ten awe-inspiring museums are a short drive away. For dining, the on-site Olive Tree restaurant offers a hot breakfast buffet or continental selection. In the evening, choose from a frequently changing menu with dishes made to order using locally sourced ingredients where possible, and then settle into the Olive Branch bar for a coffee or nightcap. WIFI is available throughout. Ask about holding your function in one of our 8 meeting rooms. Relax in Revive Leisure Club: swimming pool, steam room, sauna and gym or book an appointment with our beautician. Birmingham Airport is 45 miles away. Capgemini, Windsor Life, Telford Plaza and the railway station are less than 1 mile away. ... more   less 
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Also Known As:
Holiday Inn Telford / Ironbridge Hotel Telford
Telford Holiday Inn
Holiday Inn Telford - Ironbridge England

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