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“weekend away”

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Holiday Inn Telford - Ironbridge
Ranked #4 of 21 Hotels in Telford
Certificate of Excellence
uk
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“weekend away”
Reviewed February 3, 2013

this was a surprise overnight stay. We arrived a little early and enjoyed a coffee in the hotel bar area...this was really nice and came to our table with some yummy biscuits which were enjoyed.. the hotel was lovely. the staff so welcoming and helpful.
our room which was executive was so comfortable and decorated light and airy.
we enjoyed a very nice meal in the hotel even though the service was a little slow.....and they had run out of sticky toffee pudding and chocolate ice cream! i settled on a tia maria coffee and my partner had vanilla ice cream, although these were both ordered together the coffee arrived at least 5minutes before the ice cream.....so my "dessert" was almost gone by the time the ice cream arrived! but we did have a nice relaxing evening.
we will be staying here again, but may be eating out next time.

Room Tip: the executive room was really good
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  • Stayed February 2013, traveled as a couple
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Helpful?
Thank lindieuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this review, February 14, 2013
Dear Lindie

Thank you for your kind review and I am pleased that you had an enjoyable stay. I have corresponded with you separately about the issue with the service of your liqueur coffee and I am sorry for the disappointment this caused.

I do look forward to you coming back in the future and hope that you will give us the opportunity to restore your faith in our restaurant service. The majority of our desserts are home-made so occasionally they do run out, our sticky toffee pudding is a very popular choice with guests!

Kind regards, Lis Frost, Guest Relations Manager
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734 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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English first
Bolton, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 3, 2013

Have just returned from overnight stay, what an excellent time we had! Had a spacious room, with 2 double beds,it was clean and well equipped, it even had an ironing board and iron! The service was impeccable, professional, friendly and helpful staff. We even had a courtesy call from Marion on reception shortly after our arrival to check if all was well, - very impressed! Service in the bar was good, as were the sandwiches we ordered, and the full english breakfast was hot and freshly cooked, again with very efficient service. The leisure services and pool looked very good but on this occasion we didn't have time to try them out, there's so much to see in this area! Well done Holiday Inn Telford!

  • Stayed February 2013, traveled with family
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Helpful?
Thank thehistoryhunters_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this review, February 6, 2013
Dear History Hunters

I was so pleased to read about the enjoyable stay you had with us. Courtesy calls to our guests after they have checked in, is one of the ways we try to ensure everyone settles in and feels comfortable and able to relax from the word go. Its great to receive this feedback from you so that we know these calls work!

Perhaps next time you might find time to try out our lovely leisure club!

Best wishes, Lis Frost, Guest Relations Manager.
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Faringdon, United Kingdom
Level Contributor
50 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 27, 2013

We spent one night here to explore the area. The highlight was the fabulous meal we had on Saturday night. Our group was c 24 and the three course meal we had pre ordered was superb. All the staff were friendly and efficient.

The room was comfortable although I have to say the beds are better in a Premier Inn - larger, more comfortable and not as 'rocky' when you turn over. The rooms opposite ours were being refurbished so we had some noise and dust to put up with during the day and I was disappointed by the fact that they had not cleaned the corridor once the contractors had left for the day. Some of our group were relocated as they had problems with the plumbing.

The pool area looked clean but I did not use it on this trip.

  • Stayed January 2013, traveled with friends
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Helpful?
2 Thank Rosie240
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this review, February 1, 2013
Dear Rosie

Many thanks for your candid review and I am pleased that, overall, you enjoyed your stay, and the restaurant and kitchen teams were particularly pleased to read your feedback on your dining experience.

I do apologise for any disappointment caused by dust from some of our refurbished bedrooms and thank you for drawing the lack of cleanliness in the corridors to our attention.

I hope you will come back soon to try out our lovely Leisure Club ~ perhaps you could request to stay in one of our newly refurbished rooms if they are available!

Kind regards,
Lis Frost, Guest Relations Manager
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Doha, Qatar
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 27, 2013

My family and I arrived at 1am in the morning at another hotel in the area and were severely let down by the staff and accommodation arrangements and so had to find new accommodation in the early hours of the morning.

This was the first establishment I called and the front desk was most helpful, understood our plight and made the reservation for 2 adjoining rooms with breakfast for the 5 of us.

We arrived 20 minutes later, were assisted by the front desk with our luggage, and extra bed for our 3 year old son and a rate that was absolute value for money.

The breakfast was adequate in selection and superb in quality.

We dined at the on site restaurant with family (a party of 12) and I have only praise for the attentive and warm service we received and the quality food that we received.

All round this was a top class experience and a hotel that we will return to time and time again.

  • Stayed October 2012, traveled with family
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Helpful?
Thank Doha_Resident_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this review, February 1, 2013
Dear Doha Resident

Many thanks for your review of our hotel and we are glad that you and the family enjoyed your stay with us. Your kind remarks have been passed on to all the team.

We hope you will stay with us again in the future.

Kind regards,
Lis Frost, Guest Relations Manager
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Hartford, null, United Kingdom
Level Contributor
91 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 10, 2013

Whole experience was really bad
From trying to check in the receptionist prefered to sort the mail out with the Post man our agency had made an error but the receptionist would not even accept there explanation when they rung to sort out.
I was left waiting and waiting finally I was allowed a room gave my credit card and progressed to the room it was cold miserable with very few creature comforts/basic.
next issue was dinner I was confronted to say i would have to pay yet i had already left my card.
Food was the only thing that was acceptable
Breakfast was the next obsttcal .again they claimed Breakfast was not included and it was.
Next was the Bill all wrong again nobody would accept that for me the place was very well worn as were the staff they really need to undserstand that customers pay the wages
£105 per night never again!
Terrible condition terrible service Why?

Room Tip: Try elsewhere
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  • Stayed January 2013, traveled on business
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Helpful?
Thank Alex P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this review, January 21, 2013
Dear Alex P, as you know, we have been in touch you to find out more information on your experience and to apologise for the delays you experienced at various points during your stay whilst we sought clarification from your booking agency on the terms of this booking.
Should you be staying with us on a future occasion, please contact me direct so that I can assist you with your booking.
Kind regards, Lis Frost, Guest Relations Manager
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Birmingham, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed January 10, 2013

Fantastic service, great pool, lovely food. The kids loved the place. The room, which I think was unrefurbished, was very pleasant. The staff were exceptional, at reception, in the health club, restaurant and housekeeping. I would stay if on business simply because they know how to look after people. Telford does have its attractions (Ironbridge, Wonderland), especially for children, and the park next door is beautiful. Just to note that Wonderland is great but only for children under about six- older ones might be underwhelmed.

Room Tip: I don't think there's a noisy side to be honest but If on business you might ask to be away...
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  • Stayed January 2013, traveled with family
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Helpful?
1 Thank J G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this review, January 14, 2013
Dear J G

Many thanks for your kind review and for the helpful information for our readers about our beautiful town park and Wonderland.
Your feedback has been passed on to all the team who work hard to make sure all our guests feel looked after.

Look forward to welcoming you back soon.
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West Midlands
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 7, 2013

Stayed in room 204 last week. Very disappointed with the standard of the room. Paper peeling off wall, crack in bath, and looked like it hadn't been updated since the 90's. Felt very shabby compared with a Premier Inn room. There may well be renovations taking place to the rooms in this hotel, but they are still taking bookings for these poor quality rooms.

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank MrMommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ElisabethFrost, Guest Relations Manager at Holiday Inn Telford - Ironbridge, responded to this review, January 9, 2013
Dear Mr Mommy

Thank you for your candid feedback and I am sorry that you were disappointed by the standard of your room. As you pointed out, we are undergoing refurbishment of our bedrooms at the moment and are on the third phase already. I hope this didn't spoil your overall stay with us and if you plan to return to Telford in the future, please contact me and I will endeavour to reserve you one of our refurbished rooms.
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Additional Information about Holiday Inn Telford - Ironbridge

Property: Holiday Inn Telford - Ironbridge
Address: Telford International Centre | St. Quentin Gate, Telford TF3 4EH, England
Phone Number:
Location: United Kingdom > England > Shropshire > Telford
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 21 Hotels in Telford
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Telford - Ironbridge 3*
Number of rooms: 153
Official Description (provided by the hotel):
Holiday Inn Telford / Ironbridge is ideally located just off the M54 and offers free parking. The hotel is adjacent to The International Centre and is only a short stroll to Telford Shopping Centre and Southwater Entertainment Quarter with IMAX Cinema, ice rink and ten pin bowling. Nearby is the wonderful Telford Town Park which offers acres of woodland walks and free fun in the many play areas, alongside high ropes, zip wire and mini golf activities. Guests can enjoy heavily discounted tickets for top Shropshire tourist attractions, available from the Hotel Reception. Ironbridge Gorge and its ten awe-inspiring museums are a short drive away. For dining, the on-site Olive Tree restaurant offers a hot breakfast buffet or continental selection. In the evening, choose from a frequently changing menu with dishes made to order using locally sourced ingredients where possible, and then settle into the Olive Branch bar for a coffee or nightcap. WIFI is available throughout. Ask about holding your function in one of our 8 meeting rooms. Relax in Revive Leisure Club: swimming pool, steam room, sauna and gym or book an appointment with our beautician. Birmingham Airport is 45 miles away. Capgemini, Windsor Life, Telford Plaza and the railway station are less than 1 mile away. ... more   less 
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Also Known As:
Holiday Inn Telford / Ironbridge Hotel Telford
Telford Holiday Inn
Holiday Inn Telford - Ironbridge England

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