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“A bit tired”

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Holiday Inn Swindon
Ranked #18 of 24 Hotels in Swindon
Newmarket, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“A bit tired”
Reviewed February 25, 2013

This hotel doesn't seem to be up to the usual standard at Holiday Inn, the rooms seem a little tired and outdated. Staff at reception were friendly and helpful, not so much in the bar, perhaps they had just had a bad day. At £89.00 room only it wasn't great value.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank glenda57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen n, Reservations Manager at Holiday Inn Swindon, responded to this review, February 26, 2013
Dear guest,

Thank you for taking the time to review the Holiday Inn Swindon.

We are disappointed to hear that you were not satisfied with the standard of the hotel and the value for money, all of our reviews are shared with the hotel team members and managers.

Your comment regarding the bar staff is unacceptable and will be followed up on by management.

Once again thank you for your feedback and taking the time to review the Holiday Inn Swindon.

Kind Regards
Helen Norcup
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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455 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (83)
Date | Rating
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English first
Bristol, England, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 24, 2013

stayed here with 9 friends, as usual staff are so polite and friendly, the breakfast staff could not do enough for us and as usual breakfast was lovely, so much to choose from. a mistake was rectified without any hassle, had a workout in the gym as well as a swim and some of us had spa treatments with ang, she is so very cheap and such a warm lovely person, keep going back to this hotel, always has great deals, can't wait for my next spa date there!!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hayley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen n, Reservations manager at Holiday Inn Swindon, responded to this review, February 25, 2013
Dear guest,

Thank you for taking the time to review the Holiday Inn Swindon.

We are all so happy to hear that you and your friends enjoyed your stay with us at the hotel.

Your comments regarding all staff members will be share with the team at our daily team meetings.

We are delighted to hear that during your stay you managed to use some of our facilities such as the gym and our beautician.

It's fantastic to hear that you would be returning to us in the future and we look forward to welcoming you and your friends again very soon.

Kind regards
Helen Norcup
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hornchurch, England, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 21, 2013

We booked this hotel through Superbreak for 2 nights in February as we wanted to visit Bath and the local towns (was the cheapest in the area).
When we arrived the reception staff were very friendly and welcoming.
Our room was quite basic but the bed was very comfortable and we felt comfortable.
The walls and ceiling could do with being replastered and the bathroom needs modernisation.
We had first night dinner with our package; this was not the nicest dinner we've had in a hotel, the restaurant was empty and the food wasn't very nice. We also waited a long time for drinks and dessert even though there was no one else in the restaurant.
Breakfast was buffet style and was tasty, although some dishes needed replenishing.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chloe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen n, Reservations Manager at Holiday Inn Swindon, responded to this review, February 21, 2013
Dear Guest,

Thank you for taking the time to review the Holiday Inn Swindon.

We are happy to hear that you found the staff at the hotel friendly and welcoming, with regards to the bedrooms we are pleased to hear that you found the bed very comfortable. Ongoing maintenance work is being done throughout the hotel and i will raise your point regarding the replastering in your room.

We are dissappointed to hear that you did not enjoy your experience in the restaurant for dinner again this will be raised to the head chef at the hotel.

Once again thank you for taking the time to review the Holiday Inn Swindon.

Kind Regards
Helen Norcup
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgend, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 8, 2013

room i stayed in was large and the bathroom was big bed was comfy no issue on the hotel just the price i stayed there with work and it was £72 per night! and also they wanted £28 per 24 hours for internet and movies. like i said the hotel was very good but very expensive i have stayed in 5* for cheaper

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andrew t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen n, Reservations Manager at Holiday Inn Swindon, responded to this review, February 18, 2013
Dear Guest,

Thank you for taking the time to review the Holiday Inn Swindon.

It is great to hear that you enjoyed your stay with us at the hotel and found the room large with a comfy bed.

The internet at the hotel is currently chargeable and this is a company standard throughout the managed estate. Your comments about the internet charges will be passed onto higher management as part of our customer feedback.

Once again thank you for staying with the Holiday Inn Swindon.

Kind Regards

Helen Norcup
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lancashire
Level Contributor
429 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed February 2, 2013

Rooms are strictly 80s but bathrooms have been done up well ours had anyhow we were at a wedding so food wasn't top priority wanted nearly £14 for breakfast so we patronised wetherspoons both days and ate well for under a tenner not the worst HI but it does need money spending on it and lots of it would we return yes no questions asked:)

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank paulnpaula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen n, Reservations Manager at Holiday Inn Swindon, responded to this review, February 3, 2013
Dear Guest,

Thank you for taking the time to review the Holiday Inn Swindon.

We are pleased to hear that you would return to the hotel if in the area again. If you know in advance when you would be returning to the area again we do offer some fantastic advance purchase rates which include breakfast from £49, also we do have breakfast vouchers available at the reception desk if you book in advance for breakfast and these are at a discounted rate also. We would love for you next time to experience our award winning breakfast.

Once again thank you for taking the time to review the Holiday Inn Swindon we all look forward to welcoming you back very soon.

Kind Regards
Helen Norcup
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
46 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed January 30, 2013

Stayed for one night while on business (£72 inc breakfast) so glad my business was paying. The chap on reception was friendly and very welcoming and offered me the service of the pool (I have seen bigger bird baths. The room was dated and very tired, the bathroom was so small that I had trouble manoeuvring around; the shower had very low water pressure and took a long time to complete the task. The charge for the Internet was £5 for an hour………in this day and age it is extortionate. The bar area was passed it and I was charged £8 for a glass of wine!!! I went over the road and bought 2 bottles for the same price. In a word I won’t be staying here again.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TonyJulieElliott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen n, Reservations Manager at Holiday Inn Swindon, responded to this review, January 31, 2013
Dear Guest,

Thank you for taking the time to review the Holiday Inn Swindon.

We are disappointed to hear that you did not enjoy your stay with us here at the hotel, we aim to provide all of our guests with great service so thank you for your comments regarding the gentleman on reception.

With regards to other issues that you have mentioned unfortunatley these are company standards and out of the hotel level control.

Kind Regards
Helen Norcup
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Swindon hotels

Liskeard, United Kingdom
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed January 24, 2013

Recently stayed at this hotel whilst on business in the area. The hotel and rooms are tired, and I got the feeling the hotel was just out to take money out of your pocket.
If you wish to use the internet they charge £5 for an hour, the food was expensive and of very poor quality.
However, on the positive note all the staff where excellent, I received a warm and friendly welcome and the team running breakfast could not have done more for me - excellent.
My 'tip' would be to dine at the 'Sun Inn', just across the road, which offers good quality home cooked food at a very reasonable price, and some very nice real ales etc.
Really glad my company was paying for this stay, as I would have been very upset to pay so much for so little.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stagster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
helen n, Reservations Manager at Holiday Inn Swindon, responded to this review, January 25, 2013
Dear Guest,

Thank you for taking the time to review the Holiday Inn Swindon.

We are very disappointed to hear that you did not enjoy your stay with us, unfortunately internet is chargeable currently at the hotel as this is a standard throughout the brand.

Thank you for your kind comments about the staff and the service that you received during your stay.

All of our Tripadvisor reviews are shared amongst the team and also to the management team so the issues that you have raised will be brought to the managers attention to be dealt with accordingly.

Once again thank you for taking the time to review the hotel and the team as all feedback to us is important.

Kind Regards
Helen Norcup
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Swindon

Property: Holiday Inn Swindon
Address: Marlborough Rd, Swindon SN3 6AQ, England
Phone Number:
Location: United Kingdom > England > Wiltshire > Swindon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Swindon
#5 Family Hotel in Swindon
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Swindon 3*
Number of rooms: 99
Official Description (provided by the hotel):
The Holiday Inn Hotel in Swindon is located minutes from Junction 15 of the M4 but within easy reach of Swindon Town Centre with ample free ample free parking. Easy access to the cities of Bath, Bristol and Oxford and 1 Hr from London Heathrow. The hotel has 99 well appointed bedrooms which include 10 Executive rooms. All rooms have en suite bathrooms with shower, direct dial telephone, tea and coffee making facilities, hairdryer and iron and ironing board. Residents can enjoy and unwind with complimentary use of the Spirit leisure club with gymnasium, indoor pool, jacuzzi, sauna and treatment room (subject to availability). Our hotel bar and lounge offer tempting dishes from around the world and is a great meeting destination, a relaxing garden terrace can also be enjoyed at the hotel along with the lounge showing all Sky sports channels also ESPN on a 50inch plasma TV. Our contemporary restaurant is a great place to relax and enjoy our menus including the famous Holiday Inn breakfast. Hotel offers 24hr room service also. Under 12's stay and eat free when sharing a room with their parents* Terms and conditions apply. Swindon town centre is within 3 miles driving from the hotel, also the Swindon train station and McArthur Glen Designer Outlet Village. The hotel is ideally located for exploring Wiltshire's surrounding attractions, including Lydiard Park, the Royal Wooton Bassett, the Cotwolds, Avebury Stone Circle & Stonehenge, Longleat Forest and the Steam Railway Museum or for catching a game at Swindon Town Football Club in the town centre. Academy Style Meeting Rooms, 5 purpose built meeting rooms that cater for all requirements from Training Courses, Boardroom Meetings and Conferences to Weddings and Parties including Christmas Parties.Our Academy standard meeting facilities with natural daylight and air conditioning can accommodate up to 70 delegates. ... more   less 
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Also Known As:
Holiday Inn Swindon Hotel Swindon
Swindon Holiday Inn

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