Arrived at Jurys Inn Swindon Saturday 2nd December in the evening after 7 hour coach journey and 5 hours going around Bath Christmas market. Travelled with 3 other friends from work. My friend and I were given our room key and we proceeded to go to the room to freshen up before having a drink with our other friends. However when we got to the room our key would not unlock the door, after trying for a fedw minutes the door opened from the inside and a poor lady who looked startled ask us what we were doing. Off to reception we went and told the receptionist what had happened. there was only 1 receptionist and she looked clearly distraught as we were not the only ones with this problem. She then gave us a different room and said this one was ok. We again baggage in tow went up to the new room and we knocked the door, no answer, great so we tried the key and it worked but to our horror there were clothes on the floor and cans of beer the room was definately occupied. So again baggage in tow we went down to reception and confronted the receptionist (it was now 8.40pm) she said all she could do was give us two double rooms as they did not have a twin available, so off we go again only to find one room was okay but the other had not been cleaned I.e dirty bedlinen, towels etc. So for the third time down to reception and I was assured the room would be serviced, well it was but not till 10.30pm!!! Not only was this very annoying but also a security risk to the customers whose rooms we had entered. Would not rate this hotel very well at all, too few staff and poor customer service, I will be e-mailing the general manager!!!
- Official Description (provided by the hotel):
- Jurys Inn Swindon offers an ideal city centre location, just a short 8 minute walk from Swindon train station. The hotel is conveniently located within 10 minute drive/ 14 minute bus ride from the Windmill Hill Business Park for those visiting on business, and within an easy 5 minute walk of The Brunel Swindon shopping centre and Wyvern Theatre for leisure guests. Jurys Inn Swindon is within a short walking distance to a variety of restaurants, cafes, bars and local pubs. The hotel features an all day Costa Coffee bar and a stylish onsite bar to relax in after an eventful day in the city. You can enjoy a great selection of seasonal food and drink in our trendy restaurant which is open from 6:30am to 10:00am for breakfast and 6:00pm to 10:00pm for dinner. If you are arriving by car you can avail of the Multi-storey Car Park between Princes Street and Islington Street, a short 4 minute walk from the hotel. Our comfortable and stylish bedrooms can accommodate up to 3 adults or 2 adults and 2 children. All bedrooms are furnished with large soft beds, spacious bathrooms with complimentary toiletries, a hair dryer, a flat screen TV with Freeview, and Free WiFi. Guests who book direct with us enjoy free Premium WiFi, best price guarantee, no booking fees and also earn points and get rewards with our loyalty programme, Jurys Rewards. Enjoy a warm welcome, comfortable bedrooms, seasonal menus and a memorable visit to Swindon with Jurys Inn. ... more less
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- Also Known As:
- Jurys Inn Swindon Hotel Swindon