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“Good for business stays” 4 of 5 bubbles
Review of Holiday Inn Derby Riverlights

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Holiday Inn Derby Riverlights
Ranked #8 of 29 Hotels in Derby
Certificate of Excellence
Lancashire
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Good for business stays”
4 of 5 bubbles Reviewed May 12, 2013

Styled several times at his hotel and have always found it to be good standard. The rooms are pleasant enough and well laid out with all you need for he night. The bar area was well stocked with decent selection. The evening meals also offered a good choice of styles.
Parking is across the road and a nuisance when raining, you must get a voucher from reception when leaving.

  • Stayed February 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stproc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIDerbyRiverlights, Manager at Holiday Inn Derby Riverlights, responded to this review, June 25, 2013
Dear Guest

Thank you taking the time in reviewing the hotel. I am grateful for your patience and we understand your difficulty when it comes to the car parking, I hope you will not be detered and give us a leeway since we are a city centre hotel.

I again thank you for your comments and look foward to seeing you again.

Kind Regards

Thomas Panickamuriyil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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541 reviews from our community

Traveler rating
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    27
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • English first
  • Japanese first
  • Portuguese first
  • Any
English first
Manchester
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed May 9, 2013

After spending an overnight business trip in derby there is nothing worse than being awaken by the noisy busses that are in the bus station underneath oh yes there is the maid knocking on your door repeatedly and then entering your room and saying sorry at 9 0 clock in the morning. If check out is at 11am why on earth would a maid come and wake you up at 9am. Nursing a hangover i just wanted a quiet lie in however that was not to be the case. Whoever decided to build a hotel above a bus station is not the cleverest of businessmen. If it wasnt for the above mentioned points it would have been a pleasant overnight business trip with a nice bar upstairs and ok rooms with basic amenities

Room Tip: try and go as high as possible the 3rd and 4th floor are very noisy dont know of the rest
See more room tips
  • Stayed April 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank GavClark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Derby Riverlights, responded to this review, May 26, 2013
Dear GavClark,

Thank you very much for sharing your experience with us. We aim to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. It is disappointing to know that you did not enjoy this most recent visit due to the noise levels experienced. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Again, thanks for the candid feedback and my apologies for the shortcomings experienced.

Regards,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed May 8, 2013 via mobile

We booked a one night stay as we were going to the theatre.
The staff are very welcoming and helpful. Our room was spacious and clean and still had the new carpet smell!
Breakfast was lovely and had everything from fruit to full English.
Only downside was the parking which is a short walk away in a multi storey carpark. It's not fair away but if the weather is bad you could get very wet carrying cases over!
I also put in the non slip mat into bath for my shower but I slipped on the mat banging my leg badly. I think it was cleaned possibly with something with a coating on it. I didn't report it as my leg was just very red and we checked out am. Later that day I noticed my leg was black and blue, very deep bruising about six inches by inch wide!
Make sure you bath is not Slippy!
Apart from that it's great!

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kizzycutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIDerbyRiverlights, Manager at Holiday Inn Derby Riverlights, responded to this review, May 10, 2013
“Dear Guest
Thank you for taking the time in writing a nice review. I am glad that you liked the rooms and happy to know that the staff was very welcoming and helpful. Being a city centre hotel unfortunately the car parking can be a issue but I am grateful for your patience on the matter.
I also thank you for enlightening me on the bath mat issue. Please contact me at the hotel hence we may investigate the matter further to ensure the same does not happen in the future . I look forward to seeing you again in the future.
Thank you
Thomas Panickamuriyil “
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scarborough, United Kingdom
Level Contributor
82 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed May 5, 2013

The room we had booked was an executive room number 325. It was worth that little bit extra money as it had a large seating area and plenty of space to spread out. It's design might not up to everyone taste but it was clean. The bath room was a little on the small side but that was ok.

The location was superb as it is in the centre of Derby right next to the bus station. If you have a car then park in the Westfield multi story a few minutes walk from the hotel.

The room was situated on thee 3rd floor and was very quiet during the night, considering it was bank holiday saturday night.

The only let down was that the cooked breakfast was a little on the greasy side, and we had to ask for coffee of the waitress.

The front of house staff at reception tho were very help full and also when booking the room we asked for a hight floor and the staff in the reservation sorted this out for us.

Other than that was a great stay and would definitely use it again.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kwl1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIDerbyRiverlights, Manager at Holiday Inn Derby Riverlights, responded to this review, May 10, 2013
Dear Guest

Thank you for the nice review. I am glad that you liked our executive and happy to know that the staff was helpful during the booking process. As you mentioned being a city centre hotel we are right perfect for both business men and if you are out on a shopping spree in Derby.

Thank you for your comments about the breakfast and we have discussed the matter with our chefs and will be taking necessary steps to ensure the quality is maintained. I assure you it is not reflective of our normal standards. I hope to see you soon on your next visit to Derby.

Kind Regards

Thomas Panickamuriyil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rugby, United Kingdom
Level Contributor
161 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed April 23, 2013

Really nice new hotel smack in the heart of Derby. Great for shopping and access, but no parking other than Westfield shopping centre which was a bit of a pain. Dave on reception was so friendly and funny, the Exec room was stunning (better than many twice-the-price hotels we've stayed in) and the bar on the 4th floor was lovely; although I think Dave may have over-sold the view a bit (it was ok but not exactly Venice!) Great place though and great value.

Room Tip: Exec rooms are worth the extra, they're massive plus you get a free Mars bar :-)
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIDerbyRiverlights, Manager at Holiday Inn Derby Riverlights, responded to this review, May 10, 2013
Dear Guest

Thank you for the lovely review. I am glad that you liked the rooms and happy to know that Dave was very welcoming and helpful even though he over sold you on the lovely view bit. Being a city centre hotel unfortunately the car parking can be a issue but I am grateful for your patience on the matter.
I hope to see you again on you next shopping spree in Derby.

Thank you
Thomas Panickamuriyl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frosterley, null, United Kingdom
2 reviews
4 of 5 bubbles Reviewed April 10, 2013

We had a great stay with family offer - a double room for us and a huge adjoining twin room for the children for free. Excellent value, friendly staff, especially Falon who went out of her way to make the children feel welcome. Great views! As ever good breakfasts that kept us all going all day.
Easy reach of Alton towers, Peak attractions. 2 minutes from cinema, lots of eateries.
Especially recommend the food nights at the wholefood shop over the road - bring your own bottle and eat what they have cooked, which in our case was a delicious curry.
Also the Holiday Inn restaurant (La Stresa - less stressy than it sounds!) was good.
Bit noisy at night from the club below - but bass notes of music rather than rowdy people. 3rd floor would be further away from this.
Cathfrosty and family

Room Tip: The rooms on floor 3 might be a bit quieter - we could hear the music from the club beneath. The kid...
See more room tips
  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Fam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIDerbyRiverlights, Manager at Holiday Inn Derby Riverlights, responded to this review, April 15, 2013
Dear Guest

We are glad to hear that you enjoyed your stay with ourselves. I am gald that the staff went out of their way make sure the children felt welcome and hope that you will visit us on your next Alton tower adventure. Do get in touch with our reservations team on reservations@hiderby.co.uk and we will try assign a quieter. Being a city center hotel, has its ups and down, but thank you for understanding and my apologies for the same.

Kind Regards

Thomas Panickamuriyil
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london
1 review
5 of 5 bubbles Reviewed April 8, 2013

Just returned from what was meant to be a two night stay but i extended to another night because it was so comfortable and central to everything. Friendly helpful staff, great rooms which are spotless. Couldnt fault it. Would recommend to anyone!

  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank krncooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHIDerbyRiverlights, Manager at Holiday Inn Derby Riverlights, responded to this review, April 15, 2013
Dear Guest

We try our best to be a great hotel and we are lucky to have great guests like yourself who find it in their schedule to write a nice and honest review. We look forward to seeing you again on your next visit to Derby.

Kind Regards

Thomas Panickamuriyil
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Derby Riverlights

Property: Holiday Inn Derby Riverlights
Address: Morledge, Derby DE1 2AY, England
Phone Number:
Location: United Kingdom > England > Derbyshire > Derby
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #8 of 29 Hotels in Derby
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Derby Riverlights 4*
Number of rooms: 105
Official Description (provided by the hotel):
Holiday Inn Derby-Riverlights is situated next to the Westfield Derby shopping centre in the heart of the city. Derby bus station is next door and we're a 10-minute walk from Derby Midlands rail station. Flights touch down at East Midlands Airport, 14 miles away. You'll feel relaxed when you step off the bustling street and into our sleek Lobby, with its 4-story glass atrium. ... more   less 
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Also Known As:
Holiday Inn Derby Riverlights Hotel Derby

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