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Reviews (1,909)
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Reviewed 4 weeks ago via mobile

This hotel looks fancy but the room are not cleaned properly during your stay even if you ask for it. It's an expensive place however they do not deliver the services for the prize you pay. No internet working, still you pay a lot and internet line goes off suddenly. The staff is nice but cannot help when you ask for something... no water in the room is supplied even if it should be included every day a fresh bottle of water. The breakfast is good but if you are later than 7.30am you won't get much and it costs £15 per day.

Stayed: June 2018, traveled on business
Thank Angel G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JessicaDalyPenta, Manager at pentahotel Derby, responded to this reviewResponded 3 weeks ago

Dear Angel G,

Thanks for the review of your stay with us at pentahotels.

I am sorry that we didn’t get things quite right for you, we are always striving for perfection and I am sorry that your experience with us didn’t quite reach this level, I am keen to get more feedback in regards to the room not being cleaned properly, the water is complimentary upon arrival and is not replenished each night. The wifi is also complementary and I apologise that this appeared to be slow for you, there is also the option to upgrade with us.
Please be assured your comments and feedback will be taken on board.

I hope you will stay at penta hotels again,

Very best regards
Jessica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Everything including staff was fine except that the fish batter of the fish and chips was a bit soggy, fish and the rest of the meal was nice though. The room was clean and the bed comfy. Free films was great. Staff welcoming and professional.

  • Stayed: June 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank robdawkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JessicaDalyPenta, Manager at pentahotel Derby, responded to this reviewResponded 3 weeks ago

Dear robdawkins,
Thank you for your recent review of your stay with us at pentahotels.

The team here in Derby are all working towards making the hotel a great place to relax & stay & I am glad that this came across during your visit however I do apologise in regards to your meal feedback and please be assured your comments will be taken on board.

I hope that we will see you back with us very soon.

Very best regards
Jessica

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Reviewed 4 weeks ago via mobile

Stayed here on a few occasions with the mrs.
Rooms are basic but ok for a night. Not the best location if you're wanting a night on the town. The bar is very quirky but pricey. Good selection of tv channels including a free porn selection.
All in all its a good stay.

Stayed: April 2018, traveled as a couple
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JessicaDalyPenta, Manager at pentahotel Derby, responded to this reviewResponded 3 weeks ago

Dear James K,
Thanks for taking the time to post your review of your stay with us on TripAdvisor.

I am pleased that we got things right for you & even more so, that you published your experience with pentahotels, we are a short walk away when cutting through the station however yes we are not located in the town centre.

I hope that you will stay with us again soon,
Very best regards
Jessica

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Reviewed 4 weeks ago

Staff always very friendly and very helpful. rooms clean and comfy. the shower is great. food is also good, and breakfast pretty good. I'm a regular customer and always happy with the service. the best hotel around Derby station.

  • Stayed: June 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank MBBUK2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JessicaDalyPenta, Manager at pentahotel Derby, responded to this reviewResponded 3 weeks ago

Dear MBBUK2018,
Thank you for the kind words following your stay with us here in Derby.

I am pleased that you enjoyed your experience of pentahotels, it certainly is an exciting chain of hotels! It is great to hear our team were helpful and friendly, please be assured this feedback will be passed back to them.

I hope that we will see you back with us very soon.

Very best regards
Jessica

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Reviewed 4 weeks ago

All the staff are excellent and as I am a frequent visitor to Derby I see the same quality service every time I stay. Breakfasts are wonderful, plenty to choice from and as always the evening meal is faultless

  • Stayed: June 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank keithhayward2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JessicaDalyPenta, Manager at pentahotel Derby, responded to this reviewResponded 3 weeks ago

Dear keithhayward2018,
Thanks for taking the time to let us know that you enjoyed your stay at pentahotel Derby.

It is always nice to hear that we are doing things the right way and we enjoyed seeing you back with us!

I hope that we will see you back with us very soon.

Very best regards
Jessica

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