We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Gloucester

“Great place and good value”

Coal Grill & Bar Gloucester Quays
Ranked #108 of 428 Restaurants in Gloucester
Cuisines: Mexican
Dining options: Late Night, Reservations
Restaurant details
Dining options: Late Night, Reservations
Reviewed 4 weeks ago via mobile

We eat here often. I recomm ftend the Firesticks. Chicken or steak. They come with the choice of 2 sides, very generous portions on the sides. Staff are all lovely, very respectful and friendly.
The only thing I don't like is that the service charge is added automatically and it feels kind of awkward saying that you do not wish to pay it (you can.) It's not a biggie as we tip anyway but other than that. Can't fault it.

Date of visit: January 2020
Thank salh2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a reviewReviews (650)
Traveler rating
Traveler type
Time of year
Language

6 - 10 of 650 reviews

Reviewed 4 weeks ago

We only wanted a light lunch due to having a hotel English breakfast in the morning. We were satisfied with our menu choice and thought the starters of Sliders (brisket in two small buns) was good value. Our young daughter enjoyed the thin base Margarita Pizza that she did not want to share! They offer a kids menu too which looked good value.

They add a 12.5% service charge to the total bill but as our lunch bill was not too much and we enjoyed what we had ordered,we did not mind.

Date of visit: January 2020
    • Value
    • Service
    • Food
Thank foody h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoalCustomerService, Owner at Coal Grill & Bar Gloucester Quays, responded to this reviewResponded 4 weeks ago

Thank you for the review, its a big compliment! We are happy to see you enjoyed your time at Coal and we can't wait to have you back!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2020

We were a party of 10 dining for Sunday lunch. I’d often wondered about eating here when walking through The Quays but this was our first visit.
The menu is decent in choice for both adults and children with a range of drinks to accompany. What really stays with me however is how long both courses took to arrive. Sitting down at 1330, we were only finishing our second course at 1530. Not only that but a near five minute gap between 9 of 10 meals arriving and the last one turning up is unacceptable, particularly if that 10th diner is a hungry child! Staff apologetic but not on.

Food ok - starters and burger were tasty but wouldn’t repeat.

Date of visit: January 2020
Thank PhilCon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoalCustomerService, Owner at Coal Grill & Bar Gloucester Quays, responded to this reviewResponded January 14, 2020



We are very sorry that we fell short of the standards we aim for and can appreciate why you were disappointed.

If you would like to contact us directly, we would be grateful for the opportunity to rectify this for you.

Please accept our apologies. customerservice@coalgrillandbar.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2020 via mobile

Went last night for a birthday celebration. Everything was wonderful, staff and the food ! Thank you team

Date of visit: January 2020
Thank 898n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CoalCustomerService, Owner at Coal Grill & Bar Gloucester Quays, responded to this reviewResponded 2 weeks ago

We are delighted to read how our team at Gloucester Quays delivered to your expectations.
Thank you for taking the time to leave us this lovely review, it is always motivational for the team to hear when their efforts make someone else's day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2020

I booked a table for NYE back in November . I specifically asked if they would be open until their usual opening times as it was NYE , so was hoping to be there until at least 2300. at 2215 they stopped serving and the attention dropped off.
The food was fine and service no issues. We spent over £400 so left a hefty tip, but we were'nt seen off the premises, staff had disappeared.

Date of visit: December 2019
    • Value
    • Service
    • Food
Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Coal Grill & Bar Gloucester Quays also viewed

 
Gloucester, Cotswolds
 
Gloucester, Cotswolds
Gloucester, Cotswolds
 

Been to Coal Grill & Bar Gloucester Quays? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing