BE WARNED if you are tempted to reserve a room at this hotel. We had to cancel our booking due to illness more than a week before we were due to stay. The proprieter then decided that there was a 15 DAY CANCELLATION CHARGE of the full price of the room even though these terms are not on his website and were not communicated to us when we made the booking. We were never sent a confirmation so there was nothing in writing either. When my partner disputed this with the proprieter he became aggressive and abusive. I have stayed in hotels all over the world and NEVER encountered a 15 day cancellation charge.
I was upset and completely shaken by my experience of this proprieter - a very unpleasant individual and not at all friendly as procalimed on their website.
- Official Description (provided by the hotel):
- The Albert HotelFamily run Bed and BreakfastCity Cenre LocationFree Car ParkFree Wi-Fi ... more less
- Also Known As:
- Albert Hotel Gloucester