As a platinum priority club member I have stayed in a lot of Holiday Inns, some excellent, some not so good but none as awful as this place. 63 Holiday inn stays in the past year and now this is my last. I stayed here earlier in the year and vowed not to return. However, I found myself in Gloucester and being loyal to the brand decided I would give it a second chance. Check in was unpleasant. Miserable staff member with a couldn't care less attitude. No priority club recognition,. I asked about an upgrade and was told this was an executive room. I checked in to what was obviously not an executive room but a family room with a double bed, a sofa bed made up as a double and an extra made up single bed. A room sleeping 5 people for single occupancy is a bit stupid. I called down to say this was not an executive room. I was rudely informed it was! I asked where then were the executive touches (bathrobe, upgraded toiletries, water etc) to which I was told we class family rooms as executive. I asked if I could move to an exec room and was bluntly told no as we are full. Do they really think people are so stupid that they won't go online to check what rooms can be booked and see both exec and delux are available? Far easier just to lie as can't be bothered. Eventually, she grudging agreed to send up bathrobes etc but they never arrived. Later, I asked if I could get some feather pillows and I was told these would be sent up but like the bathrobes they failed to arrive. The bathroom was nothing short of disgusting. The bath was filthy, the tile grout black and mouldy and the toilet flush hanging off the wall. After I cleaned the bath it took 32 minutes to run a bath with the pathetic water pressure. The shower in the morning was equally as bad, nothing more than a dribble. Everything about this hotel is done on the cheap - toilet paper one stage softer than newspaper, no biscuits and towels so small they were not much bigger than face cloths. Check out had a different miserable staff member who was programmed to ask if I enjoyed my stay. When I said no she just said well email if you want to complain. The cost of one nights stay, room only, was £117.00 a total rip off! Holiday inn should be ashamed to have this hell hole in their brand. From now on I will stay at Premier Inn. They may be a budget brand but so much better in every way than this excuse for a full service hotel.
- Official Description (provided by the hotel):
- The Holiday Inn Hotel Gloucester-Cheltenham is conveniently located just off the M5 & only 2 miles from Gloucester's City Centre & 6 miles from Regency Cheltenham. An ideal location for families with our Kids Stay & Eat Free policy*. Visit the revitalized Docks area with its many shops including Gloucester Quays, restaurants & entertainment or the cloisters of Gloucester Cathedral, famous filming location for Harry Potter, or simply enjoy the cafe culture & shopping of Cheltenham. Take full advantage of your relaxing break away at the Holiday Inn Hotel Gloucester-Cheltenham by using the excellent facilities of our Spirit Health Club & Beauty Therapist. All bedrooms are fully air conditioned with all the facilities you would expect from a Holiday Inn including High Speed Internet Access, interactive TV & pay movies. We also have a number of executive rooms for that added touch of luxury & family rooms suitable for up to 2 adults and 2 children. The Academy conference & training suites are perfectly suited to your business needs. A total of 9 meeting rooms with a maximum capacity of up to 130. The Holiday Inn Hotel Gloucester-Cheltenham is also licensed to hold civil wedding ceremonies & is a great venue for a lavish celebration or an intimate affair. *Terms & Conditions apply. ... more less
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- Also Known As:
- Holiday Inn Gloucester - Cheltenham Hotel Gloucester
- Gloucester Holiday Inn