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Hallmark Hotel Gloucester
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Reviews (1,825)
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All reviewsspa facilitiesspa breakdry ski slopeswimming poolsauna and steam roomcourse mealleisure clubself servicereception staffrestaurant staffrelaxing stayfood was lovelysconesdouble roomboth nightsbuffet styleshort break
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Reviewed June 17, 2013

Our rambling club comprising 47 people, stayed here for 6 nights. Really, the hotel is best suited for guest stays of 1 or 2 nights, with limited wardrobe space for those requiring more storeage. Although we were in the newly renovated block, it was surprising that bathrooms were not equipped with shaver points, and the spotlights in the bedrooms gave only very basic illumination. Our group were on a restricted menu option, and found the breakfast good, with a somewhat basic but edible choice of main course dinner. The staff were generally excellent, especially the waiting staff. The hotel is in a quiet location near a council housing estate and a dry ski run. Overall, our group enjoyed their stay.

Room Tip: Rooms in the renovated wing are spacious
  • Stayed: June 2013, traveled with friends
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Thank B0bJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this reviewResponded June 17, 2013

Thank you for taking the time to leave us your balanced review. 90% of our bedrooms have been renovated over the last 4 years.

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Reviewed June 16, 2013

Groupon voucher for afternoon tea with spa access with pre-booked massage was wonderful. Booked 2 twin rooms for the night and upon arrival got upgraded to suites. The rooms were great including villerory and boch tea/coffee china and spa products in the bathroom. Amazed that the DB&B rate included the full menu rather than table d'ote. I had warm hoi sin duck bean sprout salad followed by slow cooked lamb and fat chips with mint gravy - the presentation was astounding. We were a little too full to fit in our puds but upon enquiring we were able to take them back to our room(s) for later. Breakfast was equally great. The hotel itself from the exterior and surrounding area is not pretty but don't let that put you off -inside is totally different. Nb the spa charge £5 for robe and towel hire so take your own and flip flops if desired

  • Stayed: June 2013, traveled with friends
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Thank Bear7814
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this reviewResponded June 17, 2013

Thank you for the generous feedback. It is great to learn that you enjoyed your stay and we hope to welcome you back to the Hallmark Gloucester very soon.

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Reviewed June 16, 2013

We stayed 2 nights at the Gloucester hallmark! Firstly the leisure centre and pool area was not clean at all! Filthy marks and stains that had obviously not been cleaned in a long time and also at the side of the pool was an open bag of chlorine just left there whilst young children were around! Also I recommend restaurant staff more training, 15 minutes after being seated and still no drinks order, when we eventually gave our drinks and food order the starter came before our drinks did. On a plus I cannot fault the food or its quality and value for money! Treatment area was very dated and a rug just thrown over ripped furniture and also considering there is a sign on the wall asking for silence to respect people's treatment sessions, on the other side of the wall is a squash court wiv the constant thumping of the ball on the wall! Breakfast, next to the food (which was very tough and had been sitting there a while) was a bin the was overflowing and had been walked past by staff without notice at least a dozen times. The room was very nice and can't fault the style and comfort however the party function room is right underneath all the rooms which is very noisy and disturbing until early hours. Overall I think a hotel that promotes rest and relaxation is anything but that! I felt very cheated and mislead and definitely will not be returning!!!!

  • Stayed: June 2013
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1  Thank Carl H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this reviewResponded June 25, 2013

I am sorry that you had such a disappointing visit and I assure you that it is not the lasting impression we wished to give you. I hope you let us know during your stay that you were encountering issues so that if possible we could have addressed and I hope that you will contact me directly so that I can investigate your comments in detail.

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Reviewed June 12, 2013

Positives

Hotel rooms were reasonably spacious and clean
Weekend staff were extremely good, friendly and helpful
Spa was fine ... Not plush, but it was decent. Gym felt comfortable, unlike some quite small gyms in other hotels.
Free wi-fi

Negatives

Walls are thin. You can hear doors slam and people talking in the hallways - (If you are a light sleeper) - this can be disturbing.
Late checkouts are an extra £15.00 ... And checkouts are at 11pm, so this can mean a rush to get out if holidaying / coming to enjoy the spa.

Overall the breakfast was standard fare, nothing flash, but more than decent.

10 mins from Gloucester and 25 mins from Cheltenham (both by car).

Overall I would say this is a nice hotel to choose to stay in.

Raj

  • Stayed: June 2013, traveled as a couple
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Thank Raj K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this reviewResponded June 13, 2013

Thank you for the even handed and constructive review, we are pleased you enjoyed your stay and look forward to you visiting us again in the future.

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Reviewed June 11, 2013

My sister and I had a wonderful day at the hotel. The staff were friendly and everything was clean. The pool was a great temperature and there was plenty of room for swimming or hanging around by the side of the pool without being in anyones way.
The afternoon tea was the best part for me. Lots of yummy sandwiches and cakes with enough tea to last.
The staff made us feel welcome and treatest us with the utmost courtesy,

  • Stayed: June 2013, traveled with family
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Thank Carolyn221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel G, General Manager at Hallmark Hotel Gloucester, responded to this reviewResponded June 13, 2013

Thank you for your fantastic review, it is great that you enjoyed your visit and we sincerely hope to see you again very soon.

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