My husband booked this as a gift for us both, we were looking forward to a lovely atmosphere and a warm welcome to start us off... Not too much to ask been as it rated 4star! We called days before hand to request an early check in as we were travelling 150 miles, we were advised that it could not be guaranteed but if we arrived early enough they would see what they could do. Upon arrival at12pm we were disappointed with the unwelcoming greeting we had from the receptionist, we asked if we could check in and were abruptly told that check in was from 2pm.... When we explained that we had requested an early check in the receptionist reluctantly called housekeeping to see if our room was indeed ready, she came back to us and said it would be 30 mins, the attitude and lack of customer relation from the receptionist was disgusting, there was no compassion or friendliness about her at all, front of house is where your journey begins and this girl set us up with a very bad first impression... we decided to have a drink in the bar while we waited. As we hadn't checked in nor had no room to start up a tab our experience at the bar was also unpleasant and the barman had a "whatever" attitude towards us also (£1.70 for a very small glass of coke.... Crazy price!). We sat for over an hour after having several drinks and decided to go back and try again... Only to be greeted in the same manner yet again.... room not ready and another reluctant call to housekeeping... Finally we get somewhere and were given a different room which we appreciated, only to get all the way to it and our keys not work so we can't get in... Yet another trek back to the unwelcoming Reception! We paid on arrival as we were on a package deal... None of this was explained to us on check in either and we were unsure on how things actually worked..very poor communication! We used the spa facilities on day 1... This was OK... Just your average pool sauna & steam room... Limited loungers and seats if you just want to chill out! We left after a little over an hour, We were actually that fed up we left the hotel & found a local place and spent our afternoon there. We returned for our evening meal as we had this included in our package.... This is the only thing we did enjoy and we had a very nice foreign lady that dealt with us... In fact the only person that had a pleasant attitude and a smile on her face in two days, our food was also very nice, even though the restaurant was very busy being valentines weekend nothing seemed too much trouble for our waitress! Bedtime and we were kept awake by a wedding that was at the hotel and being two doors away from the function room sleep & relaxation was not on the cards early, just a stab in the dark at logic but you would think that they would put guests that were not attending these type of functions as far away as possible, we did swap rooms at check in but we were originally in the same corridor??? This was also then made worse with people running up and down the corridor at stupid o clock in the morning shouting very loud, I'd say the same people that woke us up with shouting at 8:30am! On to Breakfast.... We were lucky to be greeted by the same person from the evening before and again everything was nice.... Although not very hot, buffet style with lots of variety but had to wait twice for the food to be re stocked. Time to check out & lucky for us the unwelcoming receptionist from the day before was busy no doubt bent unpleasant to other guests... Manners are free and so is a smile this however seemed too much. When asked at check out if everything was ok I declined to answer but did ask for a feedback form which was just a scrap of paper with some stars on... There is also no where to leave feedback on there actually Webb site.... But this is no surprise.
Bottom line would we return.... NEVER!!! Would we recommend .... NEVER!!
We do not expect to be treated like lords & ladies but as I have said customer service and just a warm welcome goes a very long way and the attitude of the reception staff and all bar one or two of the restraint staff was non existent.... Reading some of the reviews now I can see what they mean!
- Official Description (provided by the hotel):
- The Hallmark Hotel Gloucester is perfectly located for explorers or business meetings, just 5 minutes drive away from the M5 and a short taxi journey from Gloucester train station. Within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre. The hotel has 95 bedrooms including 6 family rooms. Why not enjoy a delicious meal in the brasserie or relax within the bar and lounge. Unwind in the health club with a swimming pool, children’s pool, squash court and beauty treatment area. If you are here for business, we have meeting rooms for up to 200 delegates. The hotel also has a Civil Ceremony licence and a versatile wedding suite for up to 200 guests. Plenty of onsite parking and free Wi-Fi awaits. Plus, BT Sport is now available in the bar/lounge area. ... more less
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- Also Known As:
- Ramada Gloucester Hotel Country
- Gloucester Ramada