we checked in about 5 oclock in the evening we had booked in advance with superbreak and payed in advance but at check in we were told by the receptionist she had to take the inn print of the stay on the card again to be held off for breakages we were not happy with this because we had already paid in advance for this with superbreak the manager then did clear this up this hotel has lots of contracts with different companies and lots of different packages but upon check in we where told the cream tea and the free tapas were not included but superbreak told us this was included i think the management should in form the reception what packages are with each company so you do not have a situation at check in not a good impression on the customer or the hotel
the evening meal was very good and the staff where very pleasent
on the departure i would say you need to check your bill carefully has they tryed to charge a supplement for the evening meal which we did not have also the billing could be easier for the customer if they have already pre payed
we did enjoy our stay after the intial check inn process does need a little tweeking but i am sure this will happen in the future.
- Official Description (provided by the hotel):
- The Hallmark Hotel Gloucester is perfectly located for explorers or business meetings, just 5 minutes drive away from the M5 and a short taxi journey from Gloucester train station. Within walking distance of Gloucester Golf Club and Gloucester ski and snowboard centre. The hotel has 95 bedrooms including 6 family rooms. Why not enjoy a delicious meal in the brasserie or relax within the bar and lounge. Unwind in the health club with a swimming pool, children’s pool, squash court and beauty treatment area. If you are here for business, we have meeting rooms for up to 200 delegates. The hotel also has a Civil Ceremony licence and a versatile wedding suite for up to 200 guests. Plenty of onsite parking and free Wi-Fi awaits. Plus, BT Sport is now available in the bar/lounge area. ... more less
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- Also Known As:
- Ramada Gloucester Hotel Country
- Gloucester Ramada