on arrival i thought the hotel looked lovely although the receptionist was not over friendly .
the room was small and basic but appeared clean . however after returning from a meal with my colleagues and going up to bed , i pulled the covers back to a large wet yellow stain !!!! not rocket science to see the bed had been urinated on . i immediately got my colleague to my room along with the night staff who offered me another mattress as all rooms where full . i was so angry i had to share a single bed with a female colleague .
In the morning i went to reception and without any apology got told there was no more rooms and i had to wait for general manager . On speaking to him i STILL got no apology or explanation , they just said they had no idea how it happened ???
customer service , shocking . they were as friendly as rottweilers and this hotel made Fawlty Towers look like a 5* .
- Official Description (provided by the hotel):
- In Harrogate's elegant Montpellier Quarter, this historic hotel offers both bedrooms and serviced apartments and is just a few minutes' walk from Harrogate International Centre. It has an award-winning restaurant and free Wi-Fi. Many rooms overlook The Stray and all benefit from complimentary toiletries by H2K of Harrogate, a flat-screen TV and 24 hour room service. The Fat Badger Grill boasts 2 AA Rosettes and offers an a la carte menu featuring classic British food with a contemporary twist. The Fat Badger Pub serves real ales and modern British pub grub. The majority of bars, restaurants and shops in Harrogate's town centre can all be reached within a five minute walk. Harrogate Rail and Bus stations are both within 10 minutes' walking distance. ... more less
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- Also Known As:
- White Hart Hotel Harrogate, Yorkshire