Sounds perfect online !! BE WARNED !! Where to start, on arrival there was nobody at reception and I was TOLD over the phone where to go. I entered a dingy little attic room that initially smelt damp and from the moment I started unpacking my things all I came across was filth, dust, debris and it just got worse to the point I began to itch. The overquilt on the bed smelt old and dirty so I removed it, surprisingly the sheets and pillows seemed spotless but as I sat on the bed I sank into metal springs. I decided to make a coffee only to find a thick layer of dust on the kettle lid and coffee stains in the cup. Every surface was dusty and I kept spotting short black hairs everywhere. The floor had bits all over it. As I lay on the bed I could feel the cold from the attic drop roof ceiling which closed off half the room and hung just inches over my head. I moved the bed over only to discover 3 dirty head elastics, 3 mcdonalds COLD CHIPS !!!, sweet wrappers in the drawers, an old soap bar. There was no heating throughout the night and I slept in my coat. By morning I was ready to go complaining. I decided to go for breakfast, no one was there and I had to phone to get attention. I poured myself a coffee from the jug, sipped it, it was stone cold and obviously had been there from the day before. It gets worse ! A couple of the yoghurts were out of date. The toast that came was stone cold, the breakfast was discusting. Cold beans that looked recycled from someone elses plate, burnt egg and a shrivelled up sausage with a rubber piece of bacon. I complained about the room at reception. Was assured this would be rectified and the room cleaned. Ok I thought, its just hassle trying to find somewhere else as it was fully booked almost everywhere else within the local area, so Ill give it a chance. Came back on the night, asked at reception if the room had been cleaned, oh yes she says!...went upstairs, the hair was still all over the bath, still bits on the floor, just as id left everything. I was fuming by now and went back downstairs complaining yet again. She said maybe they missed it off the list. She asked a guy to check and clean the room, I said the dirty things id found on the floor were in the bin if they wanted proof...guess what, he had been in to clean as the bin had been emptied. So that was his idea of cleaning?? I went mad this time and demanded another room. Ok, upgraded to a double 2 doors down, she says let me just check the room as the same man cleaned it. I go in with her, check the bathroom, see engrained dirt and hair in the shower tray, I say look, she says oh, maybe a stain, I look at her with a look of disbelief, she says ill clean it, I move expecting her to go get some cleaning fluid....she bends down and starts scrapping it with her THUMB NAIL !!!, I couldn't get my breath. I just gave up, pushed passed, got my stuff, grabbed the cleaning fluid and cleaned the bloody room myself. Turned on the kettle, not working, turned on the tv, not working...went into the old room and just swopped them all over so the next person to go into the old dirty room can have the pleasure of complaining as id had enough. Even if your life depends on it, you'd be safer and cleaner sleeping outside than in here. Don't even think about coming here, its offensive and no one here seems to even know that filth is unacceptable, and its not cheap, £47 for a single room b+b each night. You do not want to stay in this germ ridden filthy hell hole, and don't eat here, as i'm sure whomever is cleaning the rooms, or not cleaning them !! is obviously also cooking the breakfast. Unacceptably filthy !!! Only good thing is the free parking permit and wifi !!
- Official Description (provided by the hotel):
- A beautiful 4 diamond AA Rac & ETB rated hotel, situated in a quiet tree lined street close to the Harrogate town centre. Snug bar has a selection of over 100 whiskies. ... more less
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- Also Known As:
- Ashley House Hotel Harrogate, Yorkshire