After reading all the great reviews we were genuinely surprised with the overall service we received. We paid for an "Executive room", but were shown to a small double room. To the defence of the staff when we enquired at reception they immediately moved us to a bigger room. Although the room was adequate it certainly wasn’t “Executive”.
We had pre-booked a two-night stay with dinner and breakfast. Waiting for over an hour for the first course spoilt the first nights dinner. (We noticed another couple walking out as the wait was so long). The second night although was a little quicker in getting to us, was disappointing as the food we ordered was not cooked properly. Although there seemed to be plenty of staff on duty, they seemed more bothered on paperwork being filled out correctly rather than enquiring if guests were enjoying their meals.
Breakfast on both occasions was also disappointing. On our first morning we arrived at the restaurant to find that a lot of the food had run out. Although 15 minutes later the buffet was replenished it was too late as we had filled up on tea and toast. Several other guests were also complaining at the lack of choice in food. The second morning there seemed to be plenty of choice on the buffet, but I had to wait for a bowl, as these had run out and sauce as this had also run out!! It would also have been nice to have been offered the choice of eggs that are offered on the menu, as I don’t like scrambled eggs that were the only option on both days.
We have visited many hotels for weekends away and were particularly looking forward to the Cedar Court hotel, as it sounded special. The cedar court hotel is not special. I would describe it as adequate. Not a hotel to visit if you want that little extra. We came away feeling that we could have had the same standard at the local Travel Lodge.
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- Also Known As:
- Best Western Harrogate
- Harrogate Best Western
- Best Western Plus Cedar Court Hotel Harrogate, Yorkshire