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“Disappointed”

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Best Western Plus Cedar Court Hotel
Ranked #11 of 30 Hotels in Harrogate
Leicester, United Kingdom
Level 4 Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Disappointed”
Reviewed March 13, 2011

After reading all the great reviews we were genuinely surprised with the overall service we received. We paid for an "Executive room", but were shown to a small double room. To the defence of the staff when we enquired at reception they immediately moved us to a bigger room. Although the room was adequate it certainly wasn’t “Executive”.

We had pre-booked a two-night stay with dinner and breakfast. Waiting for over an hour for the first course spoilt the first nights dinner. (We noticed another couple walking out as the wait was so long). The second night although was a little quicker in getting to us, was disappointing as the food we ordered was not cooked properly. Although there seemed to be plenty of staff on duty, they seemed more bothered on paperwork being filled out correctly rather than enquiring if guests were enjoying their meals.

Breakfast on both occasions was also disappointing. On our first morning we arrived at the restaurant to find that a lot of the food had run out. Although 15 minutes later the buffet was replenished it was too late as we had filled up on tea and toast. Several other guests were also complaining at the lack of choice in food. The second morning there seemed to be plenty of choice on the buffet, but I had to wait for a bowl, as these had run out and sauce as this had also run out!! It would also have been nice to have been offered the choice of eggs that are offered on the menu, as I don’t like scrambled eggs that were the only option on both days.

We have visited many hotels for weekends away and were particularly looking forward to the Cedar Court hotel, as it sounded special. The cedar court hotel is not special. I would describe it as adequate. Not a hotel to visit if you want that little extra. We came away feeling that we could have had the same standard at the local Travel Lodge.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rtraveller186334
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (480)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
1 review
Reviewed March 10, 2011

Stayed at this cedar court in February for a weekend break with my husband and from my initial phone call I was extremely impressed with the high level of customer service I recieved, the sales team were extremely helpful with all my requests and there approach made me feel welcome before I had even checked in, very friendly and professional.
On arrival I received the exact level of service I had previously with the reception staff who were efficient and had is in our room in no time, with our plans catered for.
Our room was lovely and spacious and very clean over looking the famous stray .... lovely to wake up to on a crisp February morning to have walk.
Just a short walk into harrogate to all amenities and shops galore, we had a lovely day out with all the little boutique ......
Our evening meal yet again fantastic, couldn't of eaten better anywhere else, the portions were generous, quality was second to none and the staff were very welcoming and there for any assistance we required .... extremely enjoyable evening in a lovely relaxed environment .
All in all can't wait to go back and take our family with us next time..... wonderful hotel, amazing staff, gorgeous food and excellent location.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsBurleigh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huddersfield, United Kingdom
1 review
Reviewed March 8, 2011

the service was excellent in harrogate i had a tremedous night, everybody was friendly

  • Stayed March 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chuff1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doncaster, United Kingdom
1 review
Reviewed March 8, 2011

Stayed 2 nights, all of the staff were helpful,everyone was smiling which is nice to see, beautiful location really good location for all amenities lovely clean hotel and our room had beautifull views of the stray ,would definatly return.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lhardcastle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Harrogate, United Kingdom
1 review
Reviewed March 7, 2011

It was a real treat to visit this lovely Hotel. The staff were very welcoming and really made sure that we enjoyed our visit. We would definitley recommend the Cedar Court to anyone.

  • Stayed June 2010, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank elofty123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marseille, France
1 review
Reviewed March 7, 2011

Management and Staff professional and friendly. Wonderful view from hotel bedroom window, looking onto the stray. You must see and taste the magnificent breakfast, traditional meals and curry corner.

  • Stayed March 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FRENCHTRAVELLER52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dalbeattie
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed March 3, 2011

Stayed for one night. Lovely hotel, friendly staff (Bethan on reception was very helpful). Good value and comfortable room. Breakfast was lovely.

  • Stayed March 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GCDecor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Cedar Court Hotel

Property: Best Western Plus Cedar Court Hotel
Address: Queen Building | Park Parade, Off Knaresborough Road, Harrogate HG1 5AH, England (Formerly BEST WESTERN Cedar Court Hotel)
Location: United Kingdom > England > Yorkshire > North Yorkshire > Harrogate
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Business Hotel in Harrogate
#4 Family Hotel in Harrogate
#5 Romantic Hotel in Harrogate
#7 Luxury Hotel in Harrogate
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plus Cedar Court Hotel 4*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Harrogate
Harrogate Best Western
Best Western Plus Cedar Court Hotel Harrogate, Yorkshire

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