We stayed for 4 nights in Feb. Initially we were in room 1004 which is a 'budget double room'. It was nice, I mean there was a comfy bed, tea & coffee making facilities & quite a large bathroom. The first morning we attempted to shower the water was warm for about 1 minute & was cold after that. I went to reception & they immediately offered to change our room. We were happy to see if house keeping/maintenance could fix it & if necessary change rooms later, we headed out for the day. When we got back we checked the shower & it was still cold even though maintenance had 'fixed' it. No further questions asked we were moved to another room, 1002 which was an upgraded room.
What I really liked was the way the staff handled the problem. Nothing was too difficult & with no questions asked & no fuss we were settled into our new room in about 10mins.
It's always about how one fixes the problem when the customer presents it & these guys were great.
The upgraded room is significantly better than the budget but for the price we paid for the budget room it was definitely a good deal. £180 for four nights (no breakfast).
I would recommend staying here, it is a little rough around the edges in the rooms, as you can see by some of the other photos posted but really if you are only sleeping here does it matter if the paint in the bathroom is not fantastic?!
It is located close to town & even though the road outside seems quite busy we were not at all disturbed by the traffic.
It's a good value hotel that for us was everything we needed.
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- Also Known As:
- Kimberley Hotel Harrogate, Yorkshire