I came to Harrogate for a conference and was very disappointed of my stay in the Kimberley. The room service did forget to put toilet paper in our room, we had to walk to the reception and pick it up as no one bothered to service us. At the third day while showering, I suddenly held the shower head in my hand. I called the reception several times to fix it, they said they would do it, but I kept waiting in the room so that I can have my shower, and nothing happened. The breakfast was an absolute joke, we paid extra for it and what was there was a disgusting porridge which I had to stop eating after having one spoon, rolls were out (even though we came early) and even if there would have been decent bread there was nothing to put in. Food was not at all refilled. You might as well not eat. At the second day, the wifi suddenly stopped working and wasn't fixed until more than a day later. As I had to work in the evenings, this was a nightmare for me and I had to go to the city centre and find an internet café there. At the end of our stay, we complained but there was not reaction from staff. Staff generally seemed incredibly incompetent, with the exception of one or two ok people, the others just didn't even bothered to open their mouth, nor helping us in any way. When we left, another couple had trouble because their reservation was not taken up properly. It is really a mistery to me how this hotel managed to get 4 stars, I would have given it 2 at most. Unfortunately can't recommend at all and will not come back here for next years conferences!
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- Also Known As:
- Kimberley Hotel Harrogate, Yorkshire