I would like to share my family experience of appalling customer relations at Harrogate Elite Living
This property had looked ideal for our needs , a little pricey but we wanted to be comfortable, we were looking forward to our break in Harrogate but the whole holiday was ruined by the extremely negative treatment we received while staying here. My family were verbally abused and practically thrown off the property because there was a misunderstanding about payment . I had made this booking in August for 18, 19 ,20 th October 2013. The confirmation forwarded to me by email didn't state that I was not paying the charge in full ...£405 . This was not explained to us upon arrival , we just received abuse and an arrogant attitude from a woman , whose name i believe to be Beverley ,apparently in charge of welcoming guests!?
While we would have been happy to listen to a polite and respectful explanation of procedure and payment , we felt abused and insulted at her attitude and dismissive manner. She threatened and belittled my family and made us feel like
we were being dishonest
We were forced to leave at 10:30 on the morning of 21st , this woman arrived with the cleaner and pushed her way past us to clean the apartment . We have travelled all over the world and have never experienced this abusive behavior anywhere. It's very upsetting to be treated like a thief when you are supposed to be a guest . I recommend you don a thick skin if you are still considering a stay here.
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- Also Known As:
- Harrogate Elite Living Yorkshire