I have stayed in this hotel before, prior to the current management. I travel frequently to Peterborough and thought I would retun to the Great Northern. The building is lovely with some very interesting features but there are some key customer services issues to resolve. During my stay, there was no working Wifi, confusion when I asked for lunch on day 1 as to whether it could be arranged, a room door that was extremely difficult to close, a non functioning shower, a cleaner who sprayed cleaning fluid on my husband's head and then flicked a duster all around him, confusion on reception with guest bookings, an eternity to wait for staff to appear in the dining room to take dinner orders in my 2nd day, so much so that I thought dinner was not being served.
I would love to return to this hotel as the location and charm of the place are lovely.
The management team though have much work to do in my opinion before I could feel confidence in this hotel. The bricks and mortar are there so there should be good foundations to right the customer service issues.
- Official Description (provided by the hotel):
- Iconic Victorian Railway Hotel, recently refurbished to enhance the elegance of this stunning hotel at the heart of the city centre. A warm welcome awaits.Please be advised that our rooms are not air conditioned, and there is no lift on the property. ... more less
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