This is the worst place we have ever been to eat and certainly the worst place for poor customer service from the staff!
I had a prawn cocktail for starter and my girlfriend had breaded mushrooms and I had the steak, chips and onion rings for main while my girlfriend had a chicken tortilla wrap.
First and foremost everyone was having their orders taken from the table after being shown. We was not shown to a table and no one came for a drinks order.
I waited at the bar for a good 15 minutes before I was told to have a seat and someone would come over and stated that I have been waiting to which the reply was "just have a seat and we will be with you shortly".
We waited and eventually a middle aged lady came over took our food orders and made the snide remark of "you must have slipped in quietly". She had to return because she forgot our drink orders.
The food came and it was tasteless. The prawns had a very fishy smell, more than normal while the steak was not cooked how I asked (medium rare) and instead of 6 onion rings as per menu I received 4.
When I challenged the waitress she said "we've run out of onion rings and the chef has been rushed of his feet trying to get everyone's meal ready".
I asked for a discount on the bill because of this and she said no.
We ate and left as quick as we could and again we had no apologies for the wait for ordering, or for the poor quality of food let alone not being cooked according to our liking.
As my girlfriend and I eat the same food everyday, this was the only day we had something different. Consequently 48 hours later I had sickness and diarrhea which was caused by either the fishy prawns or the steak since my girlfriend was fine and this meal was the only meal we ate differently.
I contacted the manager who apologised but when I asked for a refund for the fact I have been ill because of their food, not to mention the poor service and we did not get all the food as per the menu description he still declined to give one.
I would avoid this place completely. The staff do not know what they are doing, they are ignorant and use poor excuses to defend themselves instead of resolving an issue amicably.
I will NEVER go to this restaurant and would advise against anyone going to it as I have already with my friends and family. Perhaps when they see people talking with their feet and wallet by not going there and spending money then they may realise they have to change their poor and disgraceful conduct, attitude and also the food itself.
If I wanted frozen prawns thawed out or frozen chips I would have stayed home to do it - I know I certainly would have made a better job of it!
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