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“Deceptively lovely”

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Best Western Plus Peterborough Orton Hall Hotel & Spa
Ranked #7 of 27 Hotels in Peterborough
Hertfordshire, uk
Level Contributor
74 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Deceptively lovely”
Reviewed March 30, 2014

Booked this hotel for business, and initially thought it was tired in places. How can you be so wrong, yes the decor is traditional in the rooms, but everything else made up for it.
Very warm welcome, lovely bright meeting room, but most importantly the staff were lovely. Every person we dealt with was kind, helpful and had a great manner. The meal was delicious, but not too fussy. Breakfast varied and service quick. Spa calm and relaxing. Just looking. For an excuse to return! Thank you.

Room Tip: Colleagues wanted to open windows, but were on ground floor. Check if this is an issue for you.
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  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MJCHertfordshire_uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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754 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Peterborough, United Kingdom
Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 26, 2014

Stayed in this hotel on few occasions but only just recently decided to review my stay, after very dissapointing stay at different Best Western Hotel. All I can say about Orton Hall&Spa is: well done on maintaining high standards in most areas. Food and cleanliness being your highest accolade. Our room was specious and very clean but if you are not fit, you may struggle as it was on 2nd floor with steep stairs. Pool area is large and very clean but gym could have been bigger (I went twice and all equipment was taken). Overall we had great time every time we have stayed at Orton.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank caro_linky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
1 review
Reviewed March 18, 2014

I had a half day spa brought for my birthday and was really excited To go as I though it would be at a really high standard. To cut a long story short the treatments were ok the spa was nice but 99% of the staff have attitude problems! I wasn't made to feel overly welcome they all looked miserable wasn't very helpfull and all stood around the reception desk just staring at you making you feel on edge! Expected it to be far more professional due to the reputation of the hotel. Daisy was lovely and helpful the rest just looked like they didn't want to be there.

  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wisbech, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 10, 2014

Our trip started with a half day Spa and from the moment that we entered the day took on a dream like quality. The Spa staff (especially Stacey) were extremely helpful, and the girls worked hard keeping the area clean and tidy; in fact the only problem that I had was that I could not find the swimwear spinner. Lunch in the Spa was amazing and reasonably priced for what it was (great veggie options) there was also water and herbal tea freely available.
I had to change our room from the allocated one as the hotel does not have a lift but it was all accomplished with a smile and a kind word from the Receptionist. Dinner is in a beautiful restaurant with again, attentive staff and good veggie choices - delicious and interesting.
All of this is set in lovely woodland, and the only downside is the onsite pub which seemed to have been commandeered by small boys on bikes, dogs and generally children en masse. A bit noisy but you couldn't hear them in the hotel.
Katie on Reception is unbelievably helpful, cheerful and friendly, great to have met her.

Room Tip: The heating doesn't come on until 6pm but heaters are available - very useful at this time of ye...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norfolk
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 10, 2014

The good
Thank you Orton Hall for a fantastic stay they rooms were beautiful and clean and you have a great setting. The staff were very friendly in the hotel and the two lads who served us in the Inn for dinner were hilarious.
And also so reasonable!!! We had a spa treatment use of the faculties, two course evening meal and breakfast included for £109. I will definitely go back again.
The food is so generous id hate the think of the food waste they go through i had the penne pasta and it was MASSIVE! The waiter even put chicken on it for me as i was disappointed about the veggie option on it, however i was half cut :)
The bad
I would stay the staff in the breakfast room were a bit clueless and airheaded. However they did have a lot to deal with that day there were several awkward customers. They had trouble keeping up with demand such as not enough cups and plates the communication between the kitchen wasn't great as we waited a while for the replenishment of the food on the hot plate. I would not mark down for this though as it was a busy weekend.
What i do have to mark down for however was our bill at the end of the meal on Saturday eve. They charged us for 3 bottles of wine when we only had two. The gentleman said he had the 3 bottle of empty wine as evidence we had them. This was a bit strange as we had our two empty bottles at our table. We also never had a bottle of hienikan or a glass of red wine which they refused to take off. Also we had our 2 course meal included in our package price we paid initially. The waiter said his manager was not happy with taking the price of the food off the bill as they had to confirm it with reception and as no one was on reception apart from a night porter they said we had to pay. When we said look we aren't paying for the food but we will pay for the bottle or wine and drinks we didn't have they seemed more reluctant to let us off.
I had to mark down for that! It shouldn't be that difficult to get a bill correct but as a bacardi and coke was named 'chaser' and 'spirit' which we had to add up individually it made the waiters jobs very difficult to deal with us. Suggestions on how you can make this better would be better till system and a member of staff working on reception. We do it at my work so dont see it being difficult you end.

Room Tip: Ensure you have the same waiters as us, they were lovely
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rebeccablezard88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Peterborough Orton Hall Hotel & Spa

Property: Best Western Plus Peterborough Orton Hall Hotel & Spa
Address: The Village | Orton Longueville, Peterborough PE2 7DN, England (Formerly BEST WESTERN PLUS Orton Hall Hotel)
Location: United Kingdom > England > Cambridgeshire > Peterborough
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Luxury Hotel in Peterborough
#4 Romantic Hotel in Peterborough
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plus Peterborough Orton Hall Hotel & Spa 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Best Western Peterborough
Peterborough Best Western

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