Forts experience was brilliant. The young lady was excellent, perfect greeting and I could see she was sincere in making our visit perfect. I stayed in room 115 on the 27th march. The room was perfect at first glance. I was a little worried about the bundle of wires sticking out behind the bed and was very annoyed that the shower unit did not seam to be fastened to the wall correctly. I had to kneel down as the shower would not stay up. I would have been happy to let this slide if it wasn't for the lousy departure service. "Hello" can I check out please "that's fine, what room?" 115 "would you like a receipt?" Yes.... That was it. I work in customer services and would have expected a conversation about how I my stay was or just any chit chat at all. I could tell she wasn't interested in her work or the guests. A few things let the Best Western brand name down.
I am sure you will find it great unless you have the same series's of experiences that I did.
Service needs changing badly.
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- Also Known As:
- Best Western Peterborough
- Peterborough Best Western