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“Great greeting on arrival, very poor closure at departure.”

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Best Western Plus Peterborough Orton Hall Hotel & Spa
Ranked #7 of 27 Hotels in Peterborough
norfolk
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great greeting on arrival, very poor closure at departure.”
Reviewed March 28, 2013 via mobile

Forts experience was brilliant. The young lady was excellent, perfect greeting and I could see she was sincere in making our visit perfect. I stayed in room 115 on the 27th march. The room was perfect at first glance. I was a little worried about the bundle of wires sticking out behind the bed and was very annoyed that the shower unit did not seam to be fastened to the wall correctly. I had to kneel down as the shower would not stay up. I would have been happy to let this slide if it wasn't for the lousy departure service. "Hello" can I check out please "that's fine, what room?" 115 "would you like a receipt?" Yes.... That was it. I work in customer services and would have expected a conversation about how I my stay was or just any chit chat at all. I could tell she wasn't interested in her work or the guests. A few things let the Best Western brand name down.

I am sure you will find it great unless you have the same series's of experiences that I did.

Service needs changing badly.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billbriggs110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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763 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Exeter, United Kingdom
Level 4 Contributor
45 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 24, 2013

I stayed here on business. Really smart for a Best Western, some of which can be shabby, but this one is lovely. Had huge room. Big pool and spa area which is clean and new looking, I think it must of been added quite recently. Had dinner in the on-site pub which was fine too. Finished off with good breakfast so would highly recommend it.

  • Stayed March 2013, traveled on business
    • Value
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Helpful?
Thank Geoff B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level 6 Contributor
106 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed March 9, 2013 via mobile

Huge bedroom, very comfortable super kingsize bed.Excellent ambiance to chat with family and the wedding was great! The hotel grounds are beautiful and it snowed which made it feel like a fairytale! The food was good and at the breakfast buffet we could help ourselves to as much as wd liked and it was good quality.The staff are friendly and always eavre to help.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dianacathrine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hertfordshire, United Kingdom
Level 6 Contributor
44 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed February 22, 2013

My husband took me here for my birthday on 17th feb 2013 and loved it very much.

we go to best westerns all year for our birthdays and anniversay and i can say the food here was the best one, with having salmon and duck and a desert with three chocolates.

the jacuzzi and pool spotless and relaxing and the staff were very helpful.

the room was like a little cottage room with every thing you need and the hotel itself was part hotel and part castle.

the pub next door done lovely lunch as well

we will be coming back here on our anniversary in july as reccommend this hotel for everyone cant fault it at all.

barry and jackie

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank bajjaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntingdon, United Kingdom
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed February 16, 2013 via mobile

This place has friendly staff and is an attractive timeless gem, for the money it is a smashing little hotel. The breakfast is good and it has a nice on site pub a little detached from the main hotel.

  • Stayed March 2012
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    • Rooms
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    • Service
Helpful?
1 Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 4 Contributor
46 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 11, 2013

Just returned from a girlie overnight stay at this hotel. Our room was fabulous! very spacious clean and comfortable. The staff were very friendly and helpful. Our spa treatment was very relaxing and we also had a facial which was also very good.The food in the restaurant was excellent the menu was unusual and the presentation and quality of our dinner was great value. This is a great hotel to visit for couples and girls who are looking for a nice relaxing time, as the evening meal was fantastic!! The hotel is also set in lovely grounds and summer would be a nice time to visit to enable sitting outside making the most of the sunshine.

Room Tip: We stayed in room a hundred which is a twin room
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  • Stayed February 2013, traveled with friends
    • Value
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Helpful?
Thank Karen377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level 1 Contributor
2 reviews
Reviewed February 8, 2013

Excelent service, very quick, very welcoming, bar staff brilliant,food brilliant, no complaints. Personal visit from chef see if everything ok with meals. I would strongly recomend to friends and will definatly return again
Thank you to debbie and luke for making it such a fun experience

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank duncant1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Peterborough Orton Hall Hotel & Spa

Property: Best Western Plus Peterborough Orton Hall Hotel & Spa
Address: The Village | Orton Longueville, Peterborough PE2 7DN, England (Formerly BEST WESTERN PLUS Orton Hall Hotel)
Location: United Kingdom > England > Cambridgeshire > Peterborough
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#3 Luxury Hotel in Peterborough
#4 Romantic Hotel in Peterborough
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Western Plus Peterborough Orton Hall Hotel & Spa 4*
Number of rooms: 70
Reservation Options:
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Also Known As:
Best Western Peterborough
Peterborough Best Western

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