Oh dear. Family reunion at Sunday lunch was marred by very poor service and cold food. It's such a lovely place and the staff are all so friendly and accommodating, but then it goes so wrong!
Starter came WITH MAIN COURSE!! So we sent them away. Main course vegetables cold. Had to ask several times for cutlery, mustard, etc. And gave up on our drinks order and eventually went and got it ourselves at the bar. Asked for extra gravy for us all, and it all came on my plate - like soup! It's as if they don't understand how things should be. But truly lovely people, and very smiley and obviously working hard. Training needs to happen. And cleaner tables. My menu was smeared with sticky.
Loved the layout and the building and the friendliness but management need to sort things out.
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