Spent a single night here this week.. But some other poor guests we met had to endure it longer.. Endure it because the rooms had no hot water, none. It's been like this all week, but the check in staff forgot to mention this to us. Had they done the dutiful thing we would have not stayed here..
We didn't even realize how bad this was until the morning after - we just assumed the hot water was taking an age to flow through... Not.
So I called '0', reception, but although I could hear them answer they couldn't hear me.. The phone was broken!
So the nail in the coffin of our experience was at check out, "there was no hot water" I said ... "Yes we know" she said... "I tried to call reception but the phone doesn't work" I said.. "Yes we know" she said... "That's a dreadful customer experience" I said.. "Yes we know" she said..
Not even an apology never mind a refund or a gesture.
I shall not be back.
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- Also Known As:
- Days Hotel London
- Ramada London South Ruislip England