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“Not bad but service very slow”
Review of Miller & Carter

Miller & Carter
Ranked #5 of 105 Restaurants in Ruislip
Certificate of Excellence
Cuisines: Steakhouse
Dining options: Late Night, Breakfast, Reservations
Restaurant details
Dining options: Late Night, Breakfast, Reservations
Reviewed March 22, 2013

We've visited this restaurant twice now, after friends introduced us to the Miller and Carter in Reading which impressed us.

On both our visits we were very pleased with the quality of the food - steaks, ribs, starters, desserts were all good. Some portions are a little on the mean side - for example the full-rack of ribs is only just enough, and one member of our group felt the soup portion was small but overall they're fine.

It's not particularly expensive either, so I would rate the food as very good value.

Our concern is with the service. The staff seem friendly and helpful but on both our visits the service has been very slow. On our recent visit we were seated quickly but then waited about 10 minutes before anyone offered to take a drinks order - we'd had plenty of time to look at the menus so took the opportunity to order our food while we had her attention. The starters then took a long time to come - including even the bread we'd requested, which to be fair she warned would come with the starters. The first food arrived on our table 45 minutes after we'd sat down. This carried on - whenever we had her attention, our waitress was very helpful but there were very long periods where nothing happened.

Our impression however - which may not be right - was that the the problem lay in the kitchen, which is open plan so you can see what's going on. We've often been impressed in other restaurants where you can see the kitchen area how smoothly and efficiently they run - different staff working on different things all with a sense of speed and efficiency. This one didn't give that impression at all - it looked casual and rather disorganised. Perhaps this is the problem.

I discussed this with the manager at some length. He listened and made some good points but overall he didn't seem to recognise that this kind of service is not OK. Not only is it out of line with other restaurants of all kinds but it's out of line with another branch of M&C (the Reading one I referred to above), which has been much more efficient the two times we've been there. Sadly, if the manager doesn't really appreciate there's a problem, it's unlikely it will improve.

Of course no one likes to be rushed but there's a big difference between a leisurely and relaxed meal and one where you keep wondering when the next course might arrive. Sadly, this falls firmly into the latter category.

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2  Thank Alan_from_Hampshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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580 - 584 of 652 reviews

Reviewed February 25, 2013

Have had lunch here twice now,first time 8 of us and second 11,all women.The service was great and the food was faultless.

Thank jw18ub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

Haven eaten here twice before and had a reasonable experience, this most recent visit was a let down. The restaurant was far from full and we got a table for 4 for lunch. A very friendly waitress gave us a positive start but the service was generally too slow and the food overcooked. I had tuna and was asked if I wanted it seared to which I agreed but when it came out it was cooked right through and tough. Two of the other meals were disappointing with only the salmon coming out as described and properly cooked. Presentation of the fish and chips option has gone style mad. Why would you want a pot of peas and a pot of chips on your plate. Radical thought here - use the plate??
Overall, it took a long time to get 4 people served and we had to wait for drinks. Too slow and someone needs to be told how to cook tuna.

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2  Thank Chris N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2013

This is the second time I have dined at this venue. The first time was brilliant as we had a promotional free bottle of wine and the steaks were awesome... So what a disappointment to come back and have a terrible experience. OK so the staff are friendly and smiley, but the service is pretty slow even though there are plenty of staff. I ordered a Sirloin with the half lobster tail... However, there was less meat on the lobster tail than on two small prawns and that cost an extra £5. My wife's steak was also just all gristle. On the plus side the portion sizes of everything else were huge... excellent sharing platter to start and lots of salad and chips with the steaks... but I would rather compromise on the size and quantity to get better quality, particularly the steaks... If a specialist steak house can't give you a good cut of meat then in my opinion its not much of a steak house! I shan't be returning and I certainly won't recommend it.

4  Thank Food4Thought4Me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2013

love their food the staff and friendly and professional . the decor is stylish and modern and the lighting is soft and relaxing. Its the little touches that makes them special like the onion loaf and the wooden platters they serve the chips and dips on. The steaks are pricier than a beefeater but your paying for quality meat cooked perfectly. The deserts are too die for especially the banoffee pie which has been the most luxurious banoffee pie ive ever tasted.

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1  Thank mumwivbigbum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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