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“Great stay” 5 of 5 bubbles
Review of Fitzwilton Hotel

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Fitzwilton Hotel
Ranked #6 of 12 Hotels in Waterford
1 review
“Great stay”
5 of 5 bubbles Reviewed March 7, 2013 via mobile

Myself and my husband stayed here midweek from a groupon voucher. Was well worth the visit. From checking in to the restaurant to the bar staff everyone was very welcoming and helpful. We ate in the restaurant and the met bar. Food was lovely . Location was very central. Would stay again and recommend to friends

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carrie181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffd2009, Director of Sales at Fitzwilton Hotel, responded to this review, March 11, 2013
Hello Carrie,

Thank you for taking the time to share your experience at the Fitzwilton Hotel which I am delighted to see was a very enjoyable one. It is with pleasure I read that you found everybody to be welcoming and helpful which is a huge credit to the staff at the Fitzwilton. I will also pass your kind words to our kitchen team. We greatly appreciate your recommendations and look forward to seeing you again soon.

Kindest Regards,

Geoff Dawson
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,302 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (205)
Date | Rating
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English first
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 3, 2013 via mobile

Got a present of a groupon voucher for this weekend from friends. When we arrived I got parking in the hotel car park and it was great to have off-street parking. On Checking in the lady at the reception was very nice and welcomed us to the hotel and said she hoped we would have a great stay with them and if we have any issues to contact reception. Our room on the 4th floor (421) was great, large clean room and my wife was delighted with the full length mirror. The bed we found very comfortable and we had no trouble sleeping.
The breakfast which was self service was very good and relaxing. The breakfast Staff were good.
We found the met bar very good and even got table service, the Staff here were Second to none, they were great and well able to make cocktails too.
Overall I think this is a great hotel and the staff are A1. Will be back again soon.

Stayed March 2013, traveled with friends
Helpful?
Thank Thebiker50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
1 review
5 of 5 bubbles Reviewed February 26, 2013

Myself and my husband have been to Waterford 3 times and have stayed at this hotel twice. I would highly recommend it - Staff where very friendly, room was lovely and spacious, Fantastic location and the food was delicious! We really enjoyed ourselves and couldnt falut the hotel at all.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Naomi31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cork
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed February 25, 2013

I recently organised my sisters hen in the Fitzwilton Hotel and I was delighted with the weekend. The bar and restaurant staff as well as house keeping were extremely nice and helpful throughout our stay. We had a meal in the restaurant on the Friday night which was beautiful. Could not fault the food and there was great variety on the menu.We also organised a cocktail class with the hotel which was one of the highlights of the weekend, the girl who did the class got everyone involved and made sure we had a great day. The hotel in general was immaculate and very modern. The location of the hotel was amazing and everything was in walking distance. The only thing that left the stay down was one member of staff in the reception who was quite rude on arrival and was totally confused with regards to our booking. I would however highly recommend this hotel especially to hen groups.

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CMccarthy_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 bubbles Reviewed February 25, 2013

I had booked a weekend stay for my wifes birthday, however was told by e-mail 2 days before our trip that the hotel was closed for 3 weeks due to flood damage.
In the e-mail it said that "The booking deposit you have paid will be refunded directly to your card." I was disappointed, however I presumed that it was beyond their control and thought by the wording of the mail that my booking had been cancelled. I then got a call 2 days later asking if I wanted to rebook a different date or cancel. I thought this was strange as the mail had made out that my booking would be cancelled. I asked for it to be cancelled and presumed that the deposit would be refunded straight away as it was a laser card not a credit card.
Fast forward 4 days and I send a mail asking where my deposit is and am told that I can take up to 10 days to process.
In my eyes this is not good enough and I felt that the least the hotel could have done to alleviate the disappointment of having your weekend away cancelled at the last minute was to refund the money straight away.
Anyway in the end it took 16 working days and numerous e-mails to have my deposit returned. The reason for this I was told was "Unfortunately you were the only guest who the system missed on the list of auto refunds."
It seems coincidental that out of 1200 refunds (a number given to me by the hotel) that I was the only one to be left off the refund list after complaining about the delay.
Anyway, this experience underlines the fact that some people should definitely not be in customer facing roles.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank DublinPeterw123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffd2009, Director of Sales at Fitzwilton Hotel, responded to this review, February 28, 2013
Hi again Peter,

Thank you for your comments - to reiterate my explanation to your complaint which as you are aware I have replied to you peronsally, through social media and through failte Ireland and Tripadvisor already - the hotel was badly damaged by water and closed for three weeks. Thankfully, we are now back up and running after a full refurb and the hotel lobby, bar and restaurant has been given a full makeover and looks fantastic. I have sent confirmation from the web company that was dealing with depsoit refunds to Failte Ireland as requested which states 'that they somehow missed your depsit for €17.00'. I am deeply sorry you had to wait so long for the monies to be refunded but as explained - our servers, computers and such were also damaged in the flood which further delayed some issues being resolved. I apologise for the inconvenience but the temporary closure of the property was out of our hands as we were unaware we would be closed for 3 weeks due to flooding.

Thank you once again for taking the time to write and I do hope you will accept this by way of apology for the inconvenience that was experienced.

Kind Regards,

Geoff Dawson
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Waterford hotels

Banbridge, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 24, 2013

After a 5 hour drive we got a great welcome from the Reception staff in this city based hotel. The hotel seems to have been recently refurbished and it shows; the room was lovely and spacious with a full bathroom and there was plenty heat to keep my wife comfy.
The restaurant and bar had a modern theme, were both very comfortable and offered an extensive menu. We ate in the restaurant on the first night of our 2-night break and found the choice and quality of the the food excellent. Breakfast on each morning was the usual self service with a really good selection of good quality hot and quality food. My particular favourite was the homely brown, almost black, grain breads on offer.
The actual city of Waterford was a pleasant venue for weekend break with enough to see and, of course, a good selection of shops for my wife to browse.
The only negative point over the entire weekend was the amount of dog 'mess' on the pavements throughout the city.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 900Divvy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffd2009, Director of Sales at Fitzwilton Hotel, responded to this review, February 25, 2013
Hi Reviewer,

Thank you for taking the time to write. Yes you are correct, we have just finished a complete refurbishment of the hotels main lobby, bar & restaurant area and I do agree they look fantastic. I am delighted to see you room was to your liking and also that you enjoyed the wonderful food on offer at Restaurant Chez - K's & The Met Cafe Bar. I will be happy to pass your kind words to our chef also about the wonderful homemade breads we bake freshly at the hotel each morning - I am glad you enjoyed them and hope you got to take a loaf with you when you were leaving. I am delighted to see also that you enjoyed our central location which is within walking distance of all shops, restaurants, bars etc...

We look forward to welcoming you and yours to the Fitzwilton Hotel on your next visit to Waterford.

Kind Regards,

Geoff Dawson
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 23, 2013

Myself and my husband stay here every single time we visit Waterford and on every single occasion we really really enjoy our selfs. We couldn't fault this beautiful hotel in any way.
Highly highly recommended.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jeffd2009, Director of Sales at Fitzwilton Hotel, responded to this review, February 25, 2013
Good morning reviewer,

Thank you once again for sharing your recent visit to the Fitzwilton Hotel. We are delighted you and your husband enjoy your visit so much on every occassion and that is what we strive to achieve at the Fitzwilton Hotel. We greatly appreciate your very kind words and we look forward as always to welcoming you both again soon.

Kind Regards,

Geoff Dawson
Sales & Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fitzwilton Hotel

Property: Fitzwilton Hotel
Address: Bridge Street | Waterford City, Waterford, Ireland
Location: Ireland > Province of Munster > County Waterford > Waterford
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Waterford
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fitzwilton Hotel 4*
Number of rooms: 90
Official Description (provided by the hotel):
The Fitzwilton Hotel,is located in the heart of Waterford City Centre and only 50 metres from the city's main train and bus station. The hotel also offers free on-site parking and FREE hi-speed WI-FI. All the city's main attractions are but a brief pleasant stroll from our doorstep. The hotel comprises of 90 sumptuous rooms and suites, each individually designed and decorated to the highest of standards. Many of these large spacious rooms offer the unique feature of floor to ceiling windows which give stunning views of the river Suir and the cityscape. Dining at the Fitzwilton is an easy option - Restaurant Chez - K's, as originally proclaimed by the Bridgestone guide to be a "must - do restaurant" in Waterford is simply not to be missed. Renowned locally and further afield for its stunning dishes and most famously for its mouth watering steak dishes, this restaurant will satisfy the most demanding of palettes in the most comfortable and enjoyable surroundings. If you fancy an after dinner drink, relax and unwind in the funky Met Bar. With soft leather lounges and modern lighting and art features, the Met Bar serves an array of quirky cocktails, international wines and beers and serves a delicious bar menu throughout the day and evening. The hotel is located in the very heart of Waterford City so everything you need is but a short walk away. So if you are coming to visit the world famous Waterford Crystal factory, walk the beaches of Dunmore or simply want to explore the delight and history of the 'oldest city in Ireland' you can be guaranteed of doing it in style at the Fitzwilton Hotel. "We look forward to welcoming you." Room Description: All rooms at the Fitzwilton hotel are en-suite and come with shower and bath facilities. Boasting some of the largest rooms in the city, the hotel offers a variety of rooms types such as: Double Rooms - comprising of large double Bed, Twin Rooms - comprising of large double & Single bed, Triple Rooms - comprising of three single beds. All the above rooms are extremely spacious and among the largest in Waterford City. ... more   less 
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Also Known As:
Fitzwilton Hotel Waterford

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